Ratings based on 860 Verified Reviews

3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice Hotel, close to shopping and dining.

Posted Dec 12, 2017
Pros: Proximity to the Mall and other businesses. Easy on and off the freeway.
Location: Shopping and good restaurants close by.
We enjoyed our stay. The room was roomy and clean. The heat wasn't noisy and it wasn't overly dry in the room, which often happens in the winter months. Bed was very nice. Complimentary breakfast was very good. The restaurant/bar in the hotel is good. It is closed on Sunday, but there is a snack bar with assorted snacks, sodas and a few salads should you need something.
3 out of 5
by A verified traveler from cordova, tn

Disappointing

Posted Dec 7, 2017
Pros: Convenience to our son's house.
Cons: Attention to the guests and their needs. Be more welcoming and promote the hotels amenities.
Location: Lots of shops and restaurants nearby.
There was a lot of work going on in the hotel. Our room was at the far end of the building and we had to either enter thru an outside door in a parking lot that had discarded mattresses or walk thru 6 or 7 hallways from the elevator. We also had to pull our suitcase up a very steep staircase. The room was fine and the cleanliness was very good. The lounge was packed and had one bar tender the night we arrived. He was very friendly but definitely overworked. The breakfast staff were not very accommodating so we only ate breakfast one day at the hotel. For the price--value not there!!
Comment from Hotel Management
Dec 8, 2017 by Brad, Hotel Management
Dear Lisa, It is always great to hear from our guest. I do apologize that there were a few things that we missed the mark on. We are excited about the new mattresses as well as the new Queen beds we now have throughout our hotel. Our project is complete, and will take your comments to the rest of our team to ensure that future projects are done in a more orderly fashion. We can not improve without feedback, so thank you again for taking the time to share. Safe travels to you and your family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Clean room and friendly staff. Let me check in a little early so my daughter could use the bathroom. Room temp was perfect. Enjoyed my stay and hope to come again.
Comment from Hotel Management
Dec 7, 2017 by Brad, Hotel Management
Thank you for taking the time to share about your recent stay. I am glad to hear that your stay was great. Hope to you see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Room was good, breakfast in the morning, and liked the pool! . .
2 out of 5
by A verified traveler from Madison, WI

Not great

Posted Nov 14, 2017
Boiler broke so no hot water for 3 days which means no shower for 2 days. Was told boiler was fixed but still didn’t get hot water. Would’ve settled even for lukewarm. Then the fire alarm went off a couple of times. Sleep number bed was neat idea. The staff was pleasant.
Comment from Hotel Management
Nov 16, 2017 by BG, Hotel Management
Dear Guest, I understand how frustrating it can be when you travel and are left without hot water. We were able to get the problem fixed right away in the morning. I do apologize for any inconvenience this caused you, and would love to have you as a guest again in the future. Feel free to contact me at the hotel directly for any future reservation needs. You will be taken care of accordingly. Brad
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
The rooms that have not been refurbished leave a lot to be desired. Pablo was excellent in placing in a updated room, and the rest of stay was fine.
Comment from Hotel Management
Nov 16, 2017 by BG, Hotel Management
I am pleased to hear that you enjoyed your stay. I will be sure to pass along your comments to Pablo. Safe Travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great stay. Nice room. Welcoming Staff.

Posted Nov 6, 2017
We enjoyed our stay at the Radisson. This is our first stay at this Madison, WI property. We found everything about the hotel to our liking--nice, clean room; welcoming staff and nice athletic facilities. We enjoyed the complimentary breakfast. We would recommend this hotel to others.
4 out of 5
by A verified traveler

Posted Oct 31, 2017
Pros: Rooms were too noise with people running and shouting in the halls late at night
Cons: More security to keep the people out of the hallways where they would "carry on" laughing and screaming instead of going to their rooms.
The air beds "leaks air" while you are sleeping .Room. to noisy after midnight.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Stay over for badger football game. Clean, friendly hotel.
3 out of 5
by A verified traveler

If you like it hot and hard, you'll enjoy this pla

Posted Sep 29, 2017
Check in was smooth, lobby clean. Strangely long hallways mean the fastest way to your room is usually back out the front door and back to your car to find another door. The room I was given was sweltering. AC read 60 degrees and set on high, but the temperature didn't drop a degree below 80. Bed was rock hard. The heat combined with the slab of limestone made sleep the first night all but impossible. After complaining to the staff, I was told a maintenance person would come by to look at the AC. A few minutes later I received a call saying the maintenance guy was driving a shuttle around, so I was just going to be moved across the hall. The new room had a functional AC, but still a bed made from a steel gurney.