Ratings based on 986 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Good Suite, don't believe the cancellation policy

Posted Jan 18, 2018
Pros: Likely good for families as a Suite. Seemed to have good shuttles.
Cons: The man made stream running on the property really smelt badly of Chlorine. Would be worse in summer..
Location: Good breakfast spot within walking distance (Towards strip). Open 24hrs.
Booked for CES, busiest tradeshow of the year in Vegas. Cancellation said cancel for free up to 3 Days before. They don't tell you that you can only cancel the entire trip. Trying to cancel one day only caused extra charges. After 3 hrs on the phone over several days with Expedia & multiple emails plus another 30mins on the phone to Westgate I finally get them to not cancel my entire booking as a no show & allow me to drop the first night but NO REFUND! Lesson learnt - book each night as a separate trip if you are likely to want to make changes - (what a stupid crazy system!) I was promised multiple times by Expedia that they would try to sort this out - no interest. The Hotel said "we'll try but no promises" - all they did was drop the resort fee for the night I WASN'T THERE! How kind... This is a VIP hotel & I am Expedia Gold - That may well change after this experience as I don't feel like either counted for anything in this case....
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Nice suite

Posted Jan 16, 2018
Pros: The shuttle service is great.
Cons: Change the Couch Bed Mattress please.
I was very please with the condition of the suite. The check-in process was very seemless, and the staff was very friendly and helpful. My party and I did find the couch bed mattress looking pretty dirty, but we ended up covering it up with 2 sheets.
Comment from Hotel Management
Jan 19, 2018 by Westgate Resorts, Hotel Management
Thank you for being our guest and for providing a review of your stay. We appreciate you sharing your experience and are glad to hear that you enjoyed your stay and were pleased with the smooth check-in process. We do thank you for your feedback on the sofa sleeper mattress and will be certain to pass this information along to our maintenance team. It was a pleasure having you as our guest and we hope to see you again soon! - Anja
5 out of 5
Recommended
for Everyone
by A verified traveler from Palmdale, CA

New Years Week

Posted Jan 2, 2018
The room was wonderful, however the remote in the master bedroom wouldn’t work at all, I had to get the remote out the other bedroom to control my tv.
Comment from Hotel Management
Jan 3, 2018 by Westgate customer service., Hotel Management
Thank you for your feedback. We are beyond elated to hear you found our facilities to meet your expectations. Sorry for any inconvenience. We hope to see you soon! Nahi.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
Very comfortable accommodations. Not really excited about their timeshare sell tactics especially after a 4hour drive. But, overall a great place to stay
Comment from Hotel Management
Dec 28, 2017 by Westgate customer service., Hotel Management
Thank you for your 5 star review. We are glad you enjoyed yourself and look forward to your next visit! Nahi.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Hotel was great staff are great

Posted Dec 20, 2017
Beds are so comfortable staff is so friendly place is great
Comment from Hotel Management
Dec 21, 2017 by Westgate customer service., Hotel Management
Thank you for your review. We are always pleased to hear when our beautiful facilities and our courteous staff were able to provide you with an excellent vacation. We look forward to seeing you again very soon! Nahi.
1 out of 5
by A verified traveler from Denver

Beware - Pet Friendly - NOOOO $170 for a pet!!!

Posted Nov 28, 2017
Pros: We left. Called & our money was refunded by Expedia (thanks Expedia) even though it was a "non-refundable" reservation made only a day in advance
Cons: Change your pet rate - it's absurd!
We arrived for our $88 room and they wanted to charge us $170/night for a pet!!!! Unbelievable... so we went to the Best Western on Sahara for $10/pet night - it's just fine there.
Comment from Hotel Management
Dec 5, 2017 by Westgate Resorts, Hotel Management
Thank you for your review. We would like to share that while we do charge a pet fee, it is not charged per night. This fee is a cleaning fee as all units in which a pet has occupied are extensively cleaned upon check-out due to future guests potential allergies. We apologize if this may have caused any inconvenience. All the best for safe travels and hope to see you back in the future. - Anja
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location away from The Strip

Posted Nov 3, 2017
Pros: 10 minute drive from The Strip. Secure grounds with Security Guard Gate House. Two storey apartments with comfortable rooms. Nice Hotel.
Cons: At this price point nothing, be warned. Everywhere in Vegas Ticket Agents will try to sell you Time Share by offering free tickets. Avoid.
Location: Good location, plenty of Supermarkets and restaurants within 10 minutes drive of the hotel. Nightly Tax far cheaper than The Strip.
We purchased a hire car and stayed for seven nights in Vegas, we visited Fremont St, Red Rock Canyon, Hoover Dam, Lake Mead, Southern Ridge Grand Canyon and Joshua Tree National Park. If you decide to stay on the strip, we suggest you stay at Treasure Island Hotel, good location, free parking and reasonable prices for food and drink. TI evening buffet for two, 40 dollars. If you take in a show, try booking 3 days in advance, cheaper. Las Vegas is a fantastic location, if you explore by car fuel is cheap, National Parks cost on average 20 to 30 Dollars per car. We downloaded maps of Nevada and Arizona into our smart phones prior to arriving. With Data turned off and location on, we were able to navigate every where free of charge. However, battery life is much reduced. If you like to explore, hire a car, you will have a great time.
Comment from Hotel Management
Jan 2, 2018 by Westgate Resorts, Hotel Management
Thank you for sharing all of these helpful details with other future guests. We are sure that it will be much appreciated. It sounds like you have a wonderful time exploring the area and local parks. We are so glad that you enjoyed your vacation and hope that you will choose us again the next time you visit Las Vegas! Anja
5 out of 5
Recommended
for Everyone
by A verified traveler from newyork

Great place to stay on vacation

Posted Oct 27, 2017
Love that is so quite and clean I would vacation the thier again and I would tell a family and friends to vacation thier so nice next year me and my wife plane to stay thier again
Comment from Hotel Management
Nov 2, 2017 by Westgate Customer Care, Hotel Management
We appreciate your wonderful comments about Westgate Flamingo Bay Resort. Our staff prides itself on making sure our guest have a pleasant and relaxing stay. We look forward to your future stays! Nicole
2 out of 5
by A verified traveler

Paid for something I didn't get

Posted Oct 24, 2017
Pros: The exterior of the buildings looked nice.
Cons: Staff needs to not lie to customers & the manager should be more friendly. Rooms need to be cleaned better, white splatter marks are disgusting.
Location: It's Vegas, there are plenty of things to do nearby.
I paid just over $200 for one night in this disappointing hotel. When I got to check in, the receptionist told me that they had sold out of the room I had booked months ago (a deluxe single villa). She let me know that they had upgraded me for free so I was happy with that. We got to our villa & it turned out they actually downgraded us with no compensation. We had been given the regular single villa. I was frustrated with this, as the staff lied to my face. It was dirty too, hair in the tub and splatter marks on the couch. The tub barely trickled water - it took forever to fill it and it was impossible to use the showerhead on it. In the morning, I attempted to call room service to have breakfast delivered. On the menu, it said they would be open at 7AM that day. I tried calling several times and after 8AM and got an answer - they told me that the kitchen didn't open until 10 AM! The next day at check out, I told the guy that I had paid for a deluxe but was given a regular villa. He asked if I wanted to talk to the manager and I said yes. She couldn't talk because she was on the phone at the time but I was promised I'd get a call ASAP. I ended up stopping in again hours later because no call yet. She wasn't in again but eventually called later. She was very rude on the phone (claiming a man checked me in and not a woman - why would she even argue with me on that?) & ended up saying she'd compensate me the $20 resort fee. Lo and behold, I was STILL charged $7 of that fee.
Comment from Hotel Management
Jan 2, 2018 by Westgate Customer Care, Hotel Management
We regret to hear that you had a less than excellent stay at Westgate Flamingo Bay Resort. It saddens to hear that you were inconvenienced by our mandatory resort fees, which covers property amenities and are listed on all our confirmation letters. We invite back again and will do everything in our power to make certain your stay is delightful. Nicole
1 out of 5
by A verified traveler from Bay Area

Theft from room

Posted Oct 22, 2017
Stayed for our anniversary and on the day of our anniversary notice that a pair of expensive headsets was stolen from our room upon returning from a show. Reported it to the resortl. Not much was done. They almost appeared uncaring. Will never stay there again and will never recommend them. I have never felt so violated and unsupported. We normally travel internationally but wanted to stay in State. Biggest mistake we have ever made.
Comment from Hotel Management
Nov 28, 2017 by westgate customer care, Hotel Management
Thank you for sharing your experience. We regret to hear that you may have come to find that some of your belongings have come up missing. When an instance like this should occur, we encourage our guests to report this to our security team in a timely manner. This will initiate an internal investigation in which the guest will receive a follow up once the investigation is complete. If you have not received a follow up, please feel free to contact our security team directly for further assistance. We apologize for any inconveniences and hope to have another chance to impress you in the future. Luna