Ratings based on 1,275 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
It was overall great. Thank you for the amazing service.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant stay. We hope to see you soon!
3 out of 5
by A verified traveler from The Bahamas

Hilton West Palm Beach

Posted Aug 21, 2017
Pros: Staff was nice.
Cons: Upgrade of the property.
when you walk into the lobby of the hotel you can tell that it once was a really nice hotel maybe 10/15 years ago but they have failed to upgrade. The room was clean, staff was nice but the furniture was really outdated. The property needs a major upgrade which is a shame because the location is really convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Large suite. Very good amenities. Carpet in living

Posted Aug 19, 2017
Very good overall but the large dirty areas on living room carpet was surprising
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel for a night

Posted Aug 18, 2017
It was a nice hotel only problem was that I booked a room for 6 people only had 2 queen beds it was uncomfortable and no other room due to a family reunion that was taking place which was annoying cause you couldn't enjoy the pool due to it being crowded. Other than that if I'm near the airport and need hotel for a day will definitely book again.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quebec

Very nice stay

Posted Aug 17, 2017
We booked this room late and felt very welcome. The hotel is big, clean and nice. The room was clean (I'm obsessed about cleanlyness and this hotel passes the test!) The breakfast was very good (buffet with a lot of choices). I would come back anytime. Btw, I am not disabled but we got an adapted room (it was the last one available) and from what I know it was very well adapted for a wheel chair: large door, large bathroom, access chair to the pool, lower light switch even the window was big enough to allow a wheelchair to be evacuated in case of emergency. I know it's hard to find an accessible room and it's not my reality si I can't be the best judge but I think it's a good choice if you are disabled and looking for an accessible room.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Elodie, Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your five star trip to Embassy Suites West Palm Beach Central. We look forward to welcoming you back again on your next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from daytona beach fl

Nice hotel.

Posted Aug 15, 2017
Positives were nice location, lots of parking, great breakfast, polite staff and clean rooms. Decent value if you use the free breakfast and free wifi and parking. Negatives were the gift shop, which is the only place to get a snack if you check in late at night, was ridiculous. A 59 cent bag of chips was 3 dollars. The elevators reeked of marijuana. They don't answer the desk phone.
Comment from Hotel Management
Aug 15, 2017 by General Manager, Hotel Management
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Time

Posted Aug 3, 2017
First time at Embassy Suites. The staff are extremely helpful and pleasant. The complimentary breakfast with made to order omelettes was above my expectation. Very yummy! The "happy 2 hours" with complimentary drinks was a nice atmosphere to meet people. GG was our bartender extraordinaire!! Our shuttle driver Joseph was so much fun and he had such a great sense of humour. You always got in and out of the shuttle laughing. My only complaint is that the shuttle is only once an hour to city place. Would be nice to go to the outlet mall and Clematis street as well as more frequent intervals. Overall a very enjoyable vacation.
Comment from Hotel Management
Aug 4, 2017 by General Manager, Hotel Management
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Jul 18, 2017
Perfect location. Loved the food also. Staff was very helpful and friendly.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Pros: I like the breakfast , it's great . The complementary are also great.
Cons: Hotel towels too rough. Room thermostat was not working properly, room too cold .
The hotel gave us a good experience. The shuttle from the airport and going to city place were easy . I felt good about my time away from home .
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, good central location.

Posted Jul 5, 2017
Location: Near airport and major highways. Convenient location.
Hotel was excellent--good, clean, comfortable room, excellent breakfast and happy hour, wonderful staff. Pool was okay.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We look forward that you will choose to stay with us again soon and have a five star experience.