Ratings based on 778 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from near Chicago
Nice hotel near PBA college near oceanPosted Aug 19, 2017
No pools, they have exercise room and spa with jacuzzi hot tub
for Everyoneby A verified traveler
Excellent placePosted Aug 18, 2017
Great location downtown. Awesome staff. Clean room. Got a great price. Thanks Expedia.
for Everyoneby A verified traveler from Minneapolis MN
RelaxingPosted Aug 18, 2017
We were in West Palm to move our daughter into college. We have stayed at the Hyatt before for its proximity to the campus and everything u would want. Shopping dining beach and ocean activity. Or you can just stay at the Hyatt and relax
for Everyoneby A verified traveler from Canada
Rooms are compact but very cleanPosted Aug 13, 2017
Close to City Place Mall / Cheesecake factory Rooms are tiny but very clean Swimming pool very small...its like two sauna sized pools Staff really professional and kind SELF PARKING $20 (O M G) I loved the free breakfast buffet in the morning!!!
by A verified traveler
Posted May 11, 2017 on Hotels
Hotel is lovely, excellent location. Parking attendants were friendly and helpful. Check in desk - rude - uninformed of policies - LITERALLY rolled her eyes at me. However all the other staff I interacted with at the desk were fantastic. One bad apple could have left a bad taste.
Great place to stay for a Kravis center show.Posted Apr 30, 2017 on Hotels
Hotel was excellent for close to downtown and Kravis Center and City Place it's a short walk to both locations.
Posted Apr 27, 2017 on Hotels
for Everyoneby A verified traveler from Maine
A Positive Experience at Hyatt West Palm BeachPosted Apr 14, 2017
Pros: Top notch customer service, very clean, extremely quiet rooms, comfortable beds, small lounge, local free shuttle, affordable, location.
Cons: Get rid of the chemical "Febreeze" type scent in the HVAC system!
Location: Close to Clematis Street, dining, small parks, intra-coastal waterway. Easy to walk, seemed quite safe. Free hotel shuttle is GREAT (2 mile radius)
Four days here. Every aspect of the personal service at this property was absolutely top notch spot on, from the check-in until check-out, so big kudos to the staff. The hotel itself met with our expectations for most things. A few quirks -Particularly vexing was the quite strong "air freshener" scent in every area of the hotel, including the elevators and rooms. Not sure if it is pumped directly into the HVAC system, but we really didn't want to breathe it in for our entire stay, and it became overbearing, alas. The other issue is that the sink is located OUTSIDE of the bathroom, directly across from the foot of the bed. No privacy for anything related to using it. Splashed water goes onto the rug, it is very noisy when someone uses it in the evening if the other person is sleeping- fundamentally a bad design, IMHO. BUT--still a very good place to stay for those who might not be bothered by these things. Lots of dining within a few minutes walk or by the free hotel shuttle, which was a great amenity! Parks and the waterway within a few blocks. Get to some nice beaches with the shuttle too. PBI Airport is a scant 3.1 miles away, but the hotel does NOT provide a free shuttle to and from the airport. The desk staff booked us an independent car service to get to the airport- $20. Or you can UBER. Decent lounge with fairly priced drinks, and some utilitarian quick food - def not a dining property. Good people, great stay.
Posted Mar 24, 2017 on Hotels
Great location, spotty managementPosted Mar 19, 2017 on Hotels
A great hotel ruined by failure to do little things like ensure that a room was ready for a 4:30 pm check in and then weirdness about cleaning the room (and completely blocking the shut door with the cart) while we were at breakfast on the day of our checkout that prevented us from leaving on time or accessing the room again. And management didn't care at all. Sloppy work for a good property in a good location.