Ratings based on 827 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beware: $20.00 for overnight parkingPosted Nov 16, 2017
Not sure how I missed it, but what I thought was a good deal on a hotel turned into to me Having to fork over $20 for overnight parking. That’s what you have to pay at a Ritz!!! Crazy
for Everyoneby A verified traveler from Coral Springs FL.
Walking distance to city placePosted Nov 13, 2017
We really enjoyed our stay, perfect weekend retreat. Hope to be back soon.
for Everyoneby A verified traveler from New York
Clean and convenientPosted Nov 5, 2017
This hotel is very clean and located within walking distance of almost everything in West Palm, including the beach.
for Everyoneby A verified traveler from Fort Lauderdale
Great hotel in perfect locationPosted Nov 3, 2017
Would stay here for sure. Nice spacious hotel. Very close to everything
for Everyoneby A verified traveler from miami
Posted Nov 2, 2017
Room was extremely comfortable, spacious & clean. Complimentary buffet breakfast was excellent . Loved all white bedsheet linens that were so soft & cozy. I only stayed for the night but this is my second time at this hotel & I’m definitely a fan. Walking distance to the strip of great restaurants & bars. Look forward to staying at this Hyatt again in the near future.
by A verified traveler
DifficultPosted Oct 24, 2017
Pros: Not MUCH
Cons: A LOT, but mainly the Character of the Hotel management.
Reserved and received confirmation through Expedia for a room with (2) Queen Beds. When I arrived at 10:50 p.m. in the evening, due to flight delays, I was told they didn't have any more Double Queen Rooms, all they had remaining was a Single King w/ pull out sofa bed. When I inquired as to why then had I received confirmation of my room request, they simply stated that was Expedia, not them; therefore, they were basically telling me they use Bait and Switch techniques to attempt to keep their Hotel Full. IF I CAN HELP IT, I WILL NEVER STAY IN THIS HOTEL OR EVEN THIS BRAND AGAIN!!!! TERRIBLE EXPERIENCE...
by A verified traveler from Wadsworth, Ohio
Outstanding staffPosted Oct 19, 2017
Pros: Location, room, staff, breakfast.
Cons: Room service.
Location: I was able to walk right across the bridge to the beaches on the island!
I was in town for a meeting at the Convention Center. The room was lovely, but what really impressed me was how the whole staff seemed like a personal concierge!
for Everyoneby A verified traveler
Posted Oct 16, 2017
Great location! Close to everything! And then complimentary breakfast was a bonus.
for Everyoneby A verified traveler from Santiago, Chile
West and Palm Beach TogetherPosted Oct 8, 2017
A nice hotel for its price in WPB downtown and very near everything including Palm Beach
for Everyoneby A verified traveler from west palm beach
Hurricane IrmaPosted Sep 21, 2017
It was during hurricane Irma And I felt secure and very confortable