Ratings based on 128 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Pros: be able to cook, and the pool was nice, the hotel is clean
Cons: new carpet
Location: the shopping area was excellent
it was very nice. I enjoy the fact if you want to cook. That was excellent. Molene Gedeon ans Wisman Gedeon and our son samuel
1 out of 5
by A verified traveler

Isn't a kids friend hotel

Posted Aug 23, 2017
The room wasn't cleaned, the washing machine was horrible, even the kitchen and bathroom. Pool towels are size newborn!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

Gem!

Posted Aug 17, 2017
Hubby, kiddos, and I stayed: excellent room set up. More like a furnished studio apartment than a hotel room. ABSOLUTELY LOVED our stay
Comment from Hotel Management
Aug 18, 2017 by GM, Hotel Management
Thank you so much for your great survey! We will share this with our staff and hope to see you again soon!
5 out of 5
by T

This traveler left a rating score only Posted Jul 31, 2017 on Hotels
5 out of 5
by Patricia

Posted Jul 9, 2017 on Hotels
Staff was very friendly and helpful. Being greated with s smile and a hello from all staff was very nice. Breakfast was well done and attended to by staff. Would definitely recommend and stay if back in the area
Comment from Hotel Management
Jul 25, 2017
Thank you, we are pleased to know you enjoyed your stay.
5 out of 5
by Tomeshia

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 25, 2017
Thank you
5 out of 5
by Sonya

Posted Jun 28, 2017 on Hotels
Hotel was nice and clean. Staff was very friendly and helpful. Would definitely stay there again.
Comment from Hotel Management
Jun 30, 2017
Thank you so much for your great review. We will pass this along to our staff and look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Wish bed could've at least been a queen size.

Posted Jun 28, 2017
It was a clean room with nice amenities. The daily breakfast was good and all the staff was very nice. Well, all except for the white guy that worked the evening shift who felt the need to question me as to what room I was going to when my whole family and I, who had a room at the hotel as well, walked on. Didn't see the point in it and kind of felt like I was being singled out. Overall it was a good experience.
Comment from Hotel Management
Jul 14, 2017 by GM, Hotel Management
Thank you for your response and we are sorry to hear that you felt that way. It is always good to know our guests and we hope to be able to serve you again in the future.
4 out of 5
by Michael

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thank you for taking the time to share your experience from your recent stay at the Residence Inn West Palm Beach.
1 out of 5
by Jose

Shocking surprise.

Posted Jun 21, 2017 on Hotels
Lobby dirty, furniture old and dirty.
Comment from Hotel Management
Jun 28, 2017
We are deeply sorry that the hotel was not up to par as it normally is. We appreciate your feedback and will be addressing all issues mentioned right away. Have a great day!