Ratings based on 526 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Really comfortable beds and accommodating staff. Refrigerator should be bigger and microwaves in rooms for people who are tjere for an extended stay, not just overnight. Rhe hotel was decorated beautifully.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Can't beat the location !

Posted Sep 7, 2017
Excellently situated, clean and excellent staff. Within 10 mins walking distance to City Gate shopping and dining. I really lucked out on that !
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Clean hotel, close to concert venue

Posted Aug 28, 2017
Very clean hotel, was able to check in early, friendly staff, very close to concert venue.
Comment from Hotel Management
Sep 1, 2017 by Natalee S, Hotel Management
Dear CMG, Thank you taking the time to provide us with a feedback about your recent stay. Thank you for your kind words about our hotel and friendly staff. We hope to host you again in the near future. Thank you again for your feedback. Kind regards, Natalee S
5 out of 5
Recommended
for Everyone
by A verified traveler from Lansdale PA

Posted Aug 23, 2017
Pros: Location and Staff were excellent
Cons: N/A
Location: CityPlace
The West Palm Beach Marriott was a terrific hotel and I would galdly stay there again if I have the chance to do so. The location is perfect, the staff is excellent, and the rooms are very clean
Comment from Hotel Management
Aug 26, 2017 by Natalee S, Hotel Management
Dear MIke, Thank you for your kind words. I am glad to hear you enjoyed your stay with us. We look forward to hosting you again. Kind regards, Natalee S
1 out of 5
by A verified traveler

NOT SERVICE DOG FRIENDLY!!!!!!!!!!!!!!!!!!!!!!!!

Posted Jul 23, 2017
WE DROVE 120 MILES ROUND TRIP FROM FT LAUDERDALE TO MEET FRIENDS FOR DINNER TO CELEBRATE MY BIRTHDAY ON SATURDAY JULY 22nd , WE ARRIVED TO THE WEST PALM BEACH MARRIOTT AROUND 1 O'CLOCK WENT TO THE FRONT DESK TO CHECK IN, I REMINDED THE FRONT DESK HOST THAT WE WHERE TRAVELING WITH OUR SERVICE DOG, SHE ASKED ME WHAT THE SERVICE DOG WAS FOR, QUITE FRANKLY I DON'T THINK IT IS ANY OF THERE BUSINESS, BUT I TOLD HER ANYWAY THAT DOG IS FOR EMOTIONAL DISTRESS, I WAS THEN TOLD THAT THEY DON'T ALLOW THAT KIND OF SERVICE DOG AND THEY WERE SORRY, SPOKE TO THE FRONT DESK MANAGER EXPLAINED TO HER THAT WE HAD A DOCTORS LETTER ABOUT MY WIFE'S CONDITION AND AGAIN SHE TOLD US THAT THEY WERE SORRY AND THAT WE COULD NOT CHECK INTO THE HOTEL, WHAT TO DO BUT CANCEL ALL DINNER PLANS AND DRIVE BACK HOME. WE TRAVEL EXTENSIVELY FOR THE PAST 7 YEARS WITH OUR SERVICE DOG AND HAVE NEVER BEEN TURNED AWAY FROM ANY HOTEL ACROSS THE COUNTRY. HAPPY BIRTHDAY TO ME, THANK YOU MARRIOTT HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from Haverhill, Ma

Girls trip!

Posted Jul 21, 2017
I went on a trip with two of my friends. We had a wonderful time! The hotel was beautiful and everyone was so friendly! I was never told "No." We asked for a later check out and they said no problem. We had an evening flight and they let us use their amenities after we had checked out. We couldn't have asked for a better experience!
Comment from Hotel Management
Aug 18, 2017 by Audrey , Hotel Management
We thank you for your valuable comments and sincerely appreciate you staying with us and hope to serve you again should your travels bring you back to West Palm Beach.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Miami

Nice hotel near Convention Center

Posted Jul 18, 2017
Pros: Everything
Cons: Don't touch anything, leave it like that. Don't fix it if is not broken. In my opinion you don't need, guys improve anything.
Location: Excellent location, near down town. I went for a AMWAY Convention and it was so close....!
Excellent Customer Services. Lady who clean the room was very kind, help full and dedicated. She clean our room very- very well. In the desk, night shift also very helpful. I'm really appreciated for the Customer Service we received. Thank you very munch to all staff of Marriott of West Palm Beach (down town)
Comment from Hotel Management
Aug 18, 2017 by Audrey, Hotel Management
We thank you for your valuable comments and sincerely appreciate you staying with us and hope to serve you again should your travels bring you back to West Palm Beach. Thank you kindly
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando fl

Great city / lake views and centrally located

Posted Jul 6, 2017
Great location for the price and the views are all amazing.
Comment from Hotel Management
Aug 18, 2017 by Audrey, Hotel Management
We thank you for your valuable comments and sincerely appreciate you staying with us and hope to serve you again should your travels bring you back to West Palm Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Marriott gets Greedy

Posted Jul 5, 2017
Pros: Clean, Comfortable and great location.
Cons: Remove the overnight parking fee.
Location: Right near down town and the Airport.
I love Marriott and I stay at this hotel often. Its close to the Airport, Down Town, shopping and 1-95. The hotel is clean and quiet and the rooms are very comfortable. I discovered on this trip that Marriott has now added a $14.00 parking charge and for me I hate to be nicked for extras. I would rather it be in the cost of the room. I can see charging for parking in down town city locations where parking is a premium but not in locations where there is lots of parking space. As far as I am concerned a poor decision from an otherwise very nice hotel.
Comment from Hotel Management
Aug 20, 2017 by Natalee S., Hotel Management
Thank you for taking the time to provide feedback about your recent stay. Thank you for your kinds words about the location. I will share your feedback about the parking fee with the appropriate management team. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jun 28, 2017
Pros: Bed was comfortable and room was very clean
Location: Stayed overnight for business, hotel was very near where I had to go.
Hotel was clean and room was spacious and bed very comfortable. Enjoyed my stay.
Comment from Hotel Management
Aug 20, 2017 by Natalee S., Hotel Management
Thank you for your kinds words. Kind regards