Ratings based on 12 Verified Reviews

3.4 out of 5
78% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
No problems at all. Room neat and tidy, Reception and Staff pleasant to deal with.
2 out of 5
by A verified traveler from Pemberton WA

Not

Posted Oct 30, 2017
Pros: Close to concert venue
Cons: Clean and ready on time
Location: Arena and bar, which had very slow service
Room was as the last guests had left it, not cleaned . Had to wait 75 munites while staff cleaned it. Check in was supposed to be 2 o'clock. Stove smelled off eggs.
Comment from Hotel Management
Nov 1, 2017 by Manager, Hotel Management
Thank you for feed back Pam Can only apologise for the delay in room will address with house keeping regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Power kept on tripping out which was a nuisance Also, front reception hours not adhered to - should have been open until 9pm most nights, however this was not the case
Comment from Hotel Management
Nov 1, 2017 by manager, Hotel Management
thank you for feedback reception hours are 7am until 7pm except for Saturday evenings as per welcome letter however night manager is available by calling reception. Power circuits are for 3 units so sometimes hard to find issue as may not have been in your apartment causing issue regards
1 out of 5
by A verified traveler

Dirty room and arrogant rude manager

Posted Oct 10, 2017
Pros: location
Cons: change of management!!
Location: location great
When making my reservation I specifically rung to discuss my needs, spoke to a man and he clarified all would be fine. Upon arrival my desires were not met, in fact they were the further est from my discussed needs as possible, the manager claimed he was the only male there and that he hadn't spoken to me about it, then did a quick change of mind and said there were other call centres with men. Booked a two bedroom apartment with two singles and a queen.. had two rooms, one with two singles, the other with two singles pushed together?? Arrived to blood splatter all over the front door of the room, told the manager instantly and it was removed four days later Was told by front office lady that our requests hadnt been met because they had had an influx of two day stays come in so we were bumped. yet we were staying for twelve nights. Of course got the if you want to leave we will refund you, but being school holidays finding a replacement was never going to happen. Coffee cups in cupboard and two plates still had food and drink remnants on/in them. Bathroom shower, toilet and sink didnt drain so we had water every where each shower time Manager tried to use the cleaning ladies as a scapegoat because when we went to the room the room wasnt done, as in no sheets, not clean, not serviced.. Yet I spoke to the cleaners and they didnt have our room on the list for check ins.. Manager was put simply an arrogant, rude man who took no ownership over anything. DO NOT RECOMMEND!!!
Comment from Hotel Management
Oct 13, 2017 by Mark, Hotel Management
Good Morning, We are sorry that we did not meet your expectations as we try to provide good quality value for money accommodation. I agree that we could have done a lot better in your particular instance and will certainly use it as a learning experience for all of our staff. We understand that the refund provided only goes a small to restoring good faith but we do hope that you will give us another opportunity to exceed your expectations in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

convenient location

Posted Sep 27, 2017 on Wotif
Pros: location
Location: opposite Watertown which has good coffee shopping and food for quick and/or top up meal
walking distance to Perth and transport over the road from Watertown quiet and private
Comment from Hotel Management
Oct 13, 2017 by Mark, Hotel Management
Hi Carole, Thanks for your positive feedback and we look forward to seeing you next time you are in Perth.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenient

Posted Sep 16, 2017 on Wotif
the hotel was in a convenient location and close to all major roads. The room was very clean and the hotel were very accommodating to our needs. Although, a second keycard would be handy as me and my partner come in and out at different times of the day to go out to exercise etc. but other than that, will definitely return!
Comment from Hotel Management
Sep 28, 2017 by Reception, Hotel Management
Thank you for your review! we appreciate honesty and look forward to seeing you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Country WA

Nice hotel close to where we had to go.

Posted Aug 23, 2017
Pros: Close to facilities ie transport. Self contained units. Parking at the hotel especially the disabled bay.
Cons: Bathrooms need exhaust fans.
Location: Shopping.
Have stayed at City Stay 8 times now and have always been very pleased with the accommodation. Love the fact that it is self contained, so you can cook in your room. The hotel is very close to where we had to go which made things easier for us as we don't come to the city often and the driving is a lot different to the country. The staff are all lovely and it is nice to be recognised even after 8 months.
Comment from Hotel Management
Aug 26, 2017 by Shannen, Hotel Management
Thankyou for staying with us sue! Hope to see you next time!
1 out of 5
by A verified traveler

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017
Thank you for feedback However am sad that you didn't advise us what your issues were as we could have dealt with them whilst in house so that you would have had a more pleasurable stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Regional W.A

Great budget hotel

Posted May 2, 2017 on Wotif
Budget hotel in a great location. Close to shopping and Perth Arena. Public transport tight on the doorstep. Clean and comfortable facilities and friendly staff.
5 out of 5
by Ken

Posted May 1, 2017 on Hotels
suited us just fine and the staff are lovely