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Reviews of American Inn

2.5 out of 5
American Inn
1550, N. 52nd Avenue, Phoenix, AZ

Reviews

4.4
Rating 10 - Excellent. 20 out of 234 reviews" "
Rating 8 - Good. 28 out of 234 reviews" "
Rating 6 - Okay. 30 out of 234 reviews" "
Rating 4 - Poor. 46 out of 234 reviews" "
Rating 2 - Terrible. 110 out of 234 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Stayed 1 night in Apr 2024

2/10 Terrible

Gus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

john, Omaha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst properties I have spent time in of all of my 68 years. There were only 2 towels, hand towels, and wash clothes. There was an ice bucket, but no cups. The floor was so dirty you could actually see the dirt on the bottom of your feet. Despite the no smoking warning, the sofa had a burn mark on it and sagged so bad it was hard to get out of. We had to ask for more towels and also were told the room would be cleaned, but was not. The bed springs creaked when getting out of bed. We were suppose to stay with friends, but they came down with covid and with Spring Training going on, we were limited in our lodging options. I would never stay again nor would I recommend it.
Stayed 3 nights in Mar 2024

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There has not been a grounds cleanup in years. Trash cans full, cigarette butts everywhere. Beds were horrible for sleeping.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

4/10 Poor

Alfredo

Traveled with family
Disliked: Property conditions & facilities
It said breakfast included all they had was coffee all thy need to remodel thier room make them more modern type it looks old the carpet was dirty.
Stayed 1 night in Nov 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
we were comfortable just not what we expected
Stayed 1 night in Nov 2023

4/10 Poor

Manny

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of deferred maintenance and cleaning, Drawer missing in 'furniture with holes," swimming pool is not heated, smelly carpet, two of the days I stayed there was no breakfast, only coffee. A cash deposit is required in addition to the credit card.
Stayed 3 nights in Nov 2023

10/10 Excellent

Marven

Business traveler
Liked: Cleanliness, staff & service
Front desk Sunday night was great. Helpful and competent, got me a great room and easy to check in. Thank you
Stayed 1 night in Nov 2023

2/10 Terrible

Christina, Chandler

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no breakfast as promised! WiFi continually went out. Went to get creamer for coffee and was made to give back 2 because there is a 4 creamer limit. People banging on your door throughout night to attempt to buy drugs. In the morning there was syringes, crushed beer cans and bottles, cigarette butts on the premises, found a drug pipe between wall and mattress in MY room, and room non refundable so had to stay the entire booking! Told not to use pool because people bathe in it. Hotel is very scary at night!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is good
Stayed 1 night in Sep 2023

6/10 Okay

Randy

Stayed 2 nights in Jun 2023
Response from Jez N. on Jun 16, 2023
Thank you so much for taking your time to share your rating with us. Is there anything we can do to improve? We hope to see you again soon!

2/10 Terrible

Miguel

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had left early to a wedding & when I came back to room. I was checked out, my family’s personal items were in storage. Was told we didn’t have a room for night & lost my cash deposit. Had to get a room somewhere else for 2nd night at 2 am.
Stayed 1 night in May 2023
Response from Jeza. N on May 9, 2023
We apologize that our service did not satisfy your expectations we did our best to honor your stay since the first night honoring your reservation after arriving at 2 am we usually don't hold rooms till that hour but we did you an exemption to please you as a guest and if we took items out of the room that it was only a blanket it was hold on storage because there was no payment done to the room for the second night. Hope you understand our policies and apologize the inconvenient. Thank you

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jeza. N on May 10, 2023
We appreciate you taking the time to share your rating with us. We hope to see you again soon!

2/10 Terrible

Deborah

Stayed 1 night in Apr 2023

2/10 Terrible

Renee

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude dirty not a good area
Stayed 1 night in Apr 2023

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Terrible stay. Not sure if that bug was a roach but it skittered away across the wall. They only accept a cash deposit. Yes Cash! They will not refund it to you if you check out early. They will not mail it to you. You lose with this place
Stayed 3 nights in Mar 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Shirley

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

2/10 Terrible

Benjamin, Toronto

When we showed up, there was suddenly a requirement for a $50 CASH deposit. There was no prior mention of this (and this seems highly unusual). Even if I accept this, they then said that I could get my deposit back only on the morning of my departure AFTER 9AM. But I had to leave earlier than that. That means I'd have to forfeit the deposit for no reason.
Stayed 2 nights in Mar 2023

4/10 Poor

Stuart

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a great area. Hotel metal fences/gates - not walkable to any restaurant. Uber driver shared this wasn't a good area to walk around. It worked for us, but very basic. Inside was clean. Noisy parties over the road on a saturday night. Needed to pay cash deposit upon arrival which was surprise - cards not accepted.
Stayed 2 nights in Mar 2023

2/10 Terrible

Pablo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
The worst hote ever
Stayed 1 night in Mar 2023

2/10 Terrible

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass on this one and stay somewhere else
The staff is rude. You cannot check out of the hotel unless you received the $50 cash deposit basically forcing you to stay until 9am. The gal at the front desk was yelling at us and was unprofessional. There was supposed to be a breakfast include with your registration but there wasn't any breakfast items in the kitchen and the coffee was terrible. The room had a funky smell and looked old. I had to pay $199 for one night including breakfast and certainly wasn't worth it. Also, there is bums all around the area.
Stayed 1 night in Mar 2023

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I stayed here during my family's trip to see the World Baseball Classic. What a DISAPPOINTMENT! 1. I was fully prepared for my car to be gone the next day! Lot covered in trash, empty beer bottles/caps, discarded couches and furniture etc. 2. Breakfast was a muffin and a granola bar 3. Night shift acted as if I was bugging them by checking in 4. Room: Carpet absolutely disgusting. I told my kids to keep their shoes on until they got into bed 5. Walls, bathtub all chipped 6. TV picture very blurry. *Worst of all I felt very unsafe for my family and I am a 53 year old who is former law-enforcement! Very shady people were staying there as well as wandering around the area! Do yourself a favor and spend a little more for your family's safety!
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Stayed 1 night in Mar 2023

6/10 Okay

Marty

Liked: Staff & service
Just the cleanliness around.
Stayed 3 nights in Mar 2023

2/10 Terrible

Danny

Disliked: Cleanliness, property conditions & facilities, room comfort
Deplorable conditions. Certainly more inclined to believe feedback from past customers. Always gave benefit of the doubt in the past but I learned my lesson. Shame on Hotels.com for listing such places.
Stayed 1 night in Mar 2023

6/10 Okay

Amber

Stayed 1 night in Feb 2023

2/10 Terrible

Xavier

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t let us in
They didn’t let us in even though we made a reservation
Stayed 1 night in Feb 2023

4/10 Poor

scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
card never work
Stayed 2 nights in Feb 2023

4/10 Poor

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2023

2/10 Terrible

Liesl

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As a women traveling alone, arriving at 12:36pm I wasn't allowed to enter the large lobby and was told only cadh for the deposit which I did not have. I had to find a bank in the area and return to a enrty gate that you have to swipe 💳 5 to 6 times to get the parking gate to open. I woke in the morning to a tray of packed pastries laying in water, the coffee was fair and packaged oatmeal was not what i expected. Returned to my room and was disgusted by the condition of my room. No electricity in the bathroom,desk chair was filthy and broken I took pictures of it all and reported it to the front desk and maintenance looked at the pictures and was told to do everything to fix this .

2/10 Terrible

Jane

Stayed 1 night in Dec 2022

2/10 Terrible

Jennifer, Aztec

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cash only due to the sketchy area and homeless people hanging out on the property. Fence with key card access only Should give you an idea of the type of location this motel is in. Atm is out of order but only accepts cash. No cards
Stayed 1 night in Nov 2022

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this property at all cost.!!!!!!
Stayed 3 nights in Oct 2022

4/10 Poor

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unless you're trying to sleep with homeless practically outside your window and enjoy a nice breakfast that you could enjoy at the Circle K on the way out, I'd stay anywhere else
Stayed 1 night in Oct 2022

10/10 Excellent

Alfredo

Traveled with group
Liked: Cleanliness
Stayed 1 night in Sep 2022

6/10 Okay

Stephanie

Business traveler
American inn
Stayed 1 night in Jun 2021

10/10 Excellent

Felisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Stephanie

Business traveler
Stayed 1 night in Jun 2021

2/10 Terrible

Gerald

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was a bad one roaches everywhere and the furniture was all bad i didnt enjoy my stay
Stayed 1 night in Jan 2021

10/10 Excellent

Jose Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Sophran

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Stephanie

Business traveler
Stayed 2 nights in Nov 2020

8/10 Good

Ulysses

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2020

10/10 Excellent

cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

4/10 Poor

Jennifer

Business traveler
Disliked: Staff & service, property conditions & facilities
Very rude and the rules are Ridiculous
Stayed 1 night in Sep 2020

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020