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Reviews of Holiday Inn Express & Suites West Plains Southwest, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites West Plains Southwest, an IHG Hotel
1301 Preacher Roe Blvd, West Plains, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 254 reviews" "
Rating 8 - Good. 42 out of 254 reviews" "
Rating 6 - Okay. 15 out of 254 reviews" "
Rating 4 - Poor. 7 out of 254 reviews" "
Rating 2 - Terrible. 5 out of 254 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sydnie

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Landon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a suite - kitchen, living room, 1 bedroom with two queen beds. We checked in and went to our room. The room was a typical hotel room with only two beds. We went back to the front desk where they quickly resolved the issue. Our suite was very nice. However, there was absolutely nothing in the kitchen cabinets or drawers to use, so make sure to bring your own plates, utensils, cups, etc. Beds were nice and there were plenty or blankets, sheets, and pillows for the pullout couch. It was a nice space. Everyone getting ready the next morning was a little interesting, as there is only one bathroom, but we managed! The breakfast the next morning was wonderful. Plenty of food and lots of options. The hotel was easy to get to and was within walking distance to several restaurants and to a walmart. We would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Sidney, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room with sliding door between work area and bedroom. I was up at 4:00 a.m. working without disturbing sleeping spouse.
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk ladies were very kind and professional. Rooms clean and quiet. Beds very comfortable. Breakfast was really good. The staff worked hard to please everyone eating breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Daryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellenf
Everything was great! Rooms were clean! Front desk people were very nice and accommodating!!
Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Stayed 1 night in Jan 2024

2/10 Terrible

Shizu, San Jose

Stayed 1 night in Dec 2023

8/10 Good

Francis, Palatine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Breakfast outstanding so was the service for the breakfast as well
Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the two of us.
Great room. Lots of space and very clean and comfortable. Quality bedding. Good breakfast and very friendly, helpful ladies working the breakfast room.
Stayed 1 night in Oct 2023

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Breakfast was really good. Better than most hotels with breakfast. Employees were always cleaning in different areas of the hotel. Very clean and maintenace of building outside was very nice.
Stayed 3 nights in Sep 2023

10/10 Excellent

TERRI, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the rooms were very nice. All of the staff was friendly and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

Camilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly and helpful staff 👍
Stayed 1 night in Aug 2023

8/10 Good

Donald

Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Stayed 1 night in Jun 2023

10/10 Excellent

Eboni

Stayed 1 night in Jul 2023

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. It has good parking and one of the best breakfast . The staff in the morning for breakfast was also exceptional

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Breakfast was fantastic! No hot tub though and pool was small and cold.
Stayed 1 night in Jul 2023

10/10 Excellent

Makinley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! The hotel was very nice and clean, all staff were very friendly and the woman at the front desk was very helpful!
Stayed 1 night in Jul 2023

10/10 Excellent

Marsha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the dinning surrounding the hotel. Inside was as clean as a whistle, everyone was so polite, helpful. The breakfast is 5 star. We couldn't ask for more.
Stayed 1 night in Jul 2023

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!!
The hotel seems brand new and has excellent amenities. Breakfast was hot and delicious, and we enjoyed using their gym and pool. Staff were very helpful and friendly. All around excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service I will highly recommend a
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and conveniently located near everything.
Stayed 1 night in Jun 2023

10/10 Excellent

Alexandria

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk
Stayed 1 night in Jun 2023

10/10 Excellent

Thom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young man at checkout was very nice and answered questions we had about nearby places to eat.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

10/10 Excellent

Karna

Stayed 1 night in Jun 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in May 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

RAGHAV

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the cleanest hotels i have stayed in, great breakfast buffet options, really friendly staff
Stayed 1 night in May 2023

10/10 Excellent

Otis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just like home
very clean, breakfast area was top of the line. easy parking area.
Stayed 1 night in May 2023

8/10 Good

C.W.

Stayed 2 nights in May 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roll in bathroom for handicap access was very convenient. Sliding door also made access easier to bathroom.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sameul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff was friendly, snacks were available, food choices were close and we enjoyed the outdoors fire pit in the evening.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay.
Nice and clean, Staff was very friendly and were on top of your every need.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sameul

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed!!
Hotel is very nice and clean. No complaints. Will definitely be back.
Stayed 1 night in Apr 2023

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room is clean and modern.
Stayed 1 night in Apr 2023

10/10 Excellent

Donna

Stayed 1 night in Nov 2022

10/10 Excellent

Nick

Traveled with family
Very clean, expeditious and friendly
Stayed 1 night in Mar 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Nice hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend turnaround trip
Great stay, had a late check in but everyone was nice and eager to please. Great breakfast choices! Would definitely stay again!
Stayed 1 night in Feb 2023

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition. Great breakfast. Probably the best beds in a hotel that we have ever used.