Exterior

Reviews of Royal Inn & Suites

2 out of 5
Royal Inn & Suites
111 E 17th Street, Mountain Grove, MO

Reviews

6.2
Rating 10 - Excellent. 25 out of 183 reviews" "
Rating 8 - Good. 58 out of 183 reviews" "
Rating 6 - Okay. 39 out of 183 reviews" "
Rating 4 - Poor. 28 out of 183 reviews" "
Rating 2 - Terrible. 33 out of 183 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Karl

Traveled with group, Business traveler
Liked: Cleanliness
Room not stocked with essentials
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Karl,Thank you for bringing to our attention the issue you experienced regarding the lack of essential items in your room. Ensuring that our rooms are fully stocked with essential amenities is a priority for us, and we regret that we fell short of meeting this expectation during your stay. We will investigate the matter to identify the cause and take immediate action to rectify the situation, so that such oversights do not occur in the future.Your feedback is invaluable to us, as it helps us identify areas for improvement. If there is anything else we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and the opportunity to make it right.We appreciate your understanding, and we hope to have the opportunity to provide you with a more positive experience in the future.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It will do.
Nice place to stay on the road. A small offering of breakfast.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 31, 2023
Hi Diana,Thank you for your feedback! We're glad to hear that you found our place to be a nice option for staying on the road.We understand the importance of starting the day off right with a good breakfast. While we offer a smaller selection, we strive to provide a satisfying breakfast experience to our guests. We appreciate your understanding and hope that the offerings provided were to your liking.If there are any specific suggestions or requests you have regarding our breakfast options, please feel free to let us know. We value your input and are always looking for ways to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your future travels.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pratham on Dec 16, 2023
Thank you so much for your response! We greatly appreciate your feedback. We are glad you had an amazing stay with us! We hope to see you soon when travel brings you back to the area

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very kind and ready to help you!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Steven,Thank you for your kind feedback! We strive to provide exceptional service and are delighted to hear that our staff made a positive impression on your stay. We appreciate your recognition and hope to welcome you back in the future for another wonderful experience.

6/10 Okay

Janice

Traveled with family
Disliked: Staff & service, property conditions & facilities
It was fairly clean. Not much of a view. Poor WI Fi. Not a place I would prefer to stay again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Janice,We apologize for any inconvenience caused. We'll make sure to improve our cleanliness, address the Wi-Fi issues and enhance the view. We hope you'll give us another chance in the future.

10/10 Excellent

Asif Alam, Oklahoma City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Asif Alam,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Arie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First room was dirty with hair in the shower and on the bed sheets. Floor needed to be swept. They did move us to another room but that was only marginally better.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 6, 2023
Hello Arie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a weekend stay.
Stayed 4 nights in Aug 2023
Response from Manager on Sep 28, 2023
Hello Nicholas,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Andrea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Jeez
There was bugs, a spider the size of my hand on the bathtub. There was a bug catcher in the corner and spider webs EVERYWHERE. The bed was uncomfy and the floor made my son's feet black. It was gross and just overall an awful experience
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Andrea ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Angie

Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Angie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean, convenient stay. Close to shopping and many restaurants.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Marci,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pratham on Aug 28, 2023
Good Afternoon! Thank you so much for your review. I’m glad you had a wonderful stay! I hope to see you again! Have a wonderful day!

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was updated nicely. Room was clean. It was very quiet. Hotel was very convenient to the highway. I can't remember the last time i paid less than $100 for a room. It is an older property but good quality for the price.
Stayed 1 night in Aug 2023
Response from Pratham on Aug 27, 2023
Good Evening, Thank you so much for your positive feedback! It is greatly appreciated. I am so glad you enjoyed your stay. We would love to see you again. Thank you for choosing Royal Inn & Suites as your home away from home.

2/10 Terrible

Wayne

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Wayne,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Chad

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be staying there again
First out room had leaky faucet moved us to newer room and shower head blew off flooding room. Sink had sewer gas every night. Cleaning lady came by every morning at 8:30 to clean room and we were only ones there. Breakfast was unsanitary and portioned into hand filled containers.
Stayed 5 nights in Jul 2023
Response from Manager on Aug 6, 2023
Hello Chad,Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and your insights regarding our shower. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Linda,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good old school hotel.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Keith,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Leni

Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Leni,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Joe

Stayed 2 nights in May 2023
Response from Pratham on May 31, 2023
Hey Joe We are sorry you didn’t experience our standard at our motel. I hope you give us another chance to give you a better one. Have a great day!

10/10 Excellent

Dennis - Carolyn

Liked: Staff & service
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Dennis - Carolyn,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Pratham on May 20, 2023
Good morning! I hope you are well! Thank you so much for your feedback we greatly appreciate it! I hope you have a wonderful day and hope to see you again

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Great stay.Clean, newly remodeled floors and bath. Friendly staff. Best place we stayed all weekend. Would stay again.
Stayed 1 night in May 2023
Response from Pratham Patel on May 16, 2023
Good Afternoon! I hope you are well! Thank you so much for your feedback! We greatly appreciate it and are glad that you had a great stay with us. We hope you have a great day and hope to see you again

10/10 Excellent

Jandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello Jandy,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly all around great stay
Stayed 2 nights in May 2023
Response from Manager on May 10, 2023
Hello Michael,Thank you for your valuable opinion regarding our hotel. We hope to see you again in the future.

2/10 Terrible

David

Stayed 1 night in Mar 2023
Response from Manager on Apr 6, 2023
Hello David, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Buddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a nice size.
Stayed 1 night in Mar 2023
Response from Manager on Mar 12, 2023
Hello Buddy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Kristy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first morning did not have breakfast. Some issues with electrical. No accommodations were made for that day. The second morning was also no breakfast but the lady at the desk so kindly shared her amazing chicken soup from her instapot. The shower head was about 5' high I'm 5'4". The room was very clean and everything was functioning properly.
Stayed 2 nights in Feb 2023
Response from Manager on Feb 19, 2023
Hello Kristy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast as well as our shower. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stay here again - easy check in. I like the individual access directly to room (like a motel). Comfortable bed, hot powerful shower. Didn't notice anything dirty. No breakfast the day we were there - electrical problems, they said.
Stayed 1 night in Feb 2023
Response from Manager on Feb 10, 2023
Hello Susan, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Felipe

Business traveler
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 2 nights in Jan 2023
Response from Manager on Feb 4, 2023
Hello Felipe,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Alan

Stayed 1 night in Jan 2023
Response from Manager on Mar 7, 2023
Hello Alan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
Front desk employees were helpful and nice. Breakfast needed fruit, but that’s a personal opinion. All in all, it was good for the price
Stayed 1 night in Oct 2022
Response from Manager on Oct 27, 2022
Hello Nancy,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast and your comments about our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, staff was friendly and helpful. Will be coming back
Stayed 2 nights in Oct 2022
Response from Manager on Oct 25, 2022
Hello Diana,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

Jeffrey

Disliked: Cleanliness, room comfort
The floor always felt dirty. The shower head was too low. You were okay if you were shorter than 5 feet. Also, it didn’t smell the best
Stayed 4 nights in Sep 2022
Response from Manager on Oct 9, 2022
Hello Jeffrey,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Okay

Sherri

Stayed 1 night in Sep 2022
Response from Manager on Sep 29, 2022
Hello Sherri,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Jean

Traveled with group, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
There was 2 ladies at the desk when we checked in. They were very friendly and helpful. Made sure we had everything we needed. When we were loading the car. The one with the long hair came iver from her room and brought the stuff from the room to me. We will stay here again.
Stayed 3 nights in Sep 2022
Response from Manager on Sep 27, 2022
Hello Jean, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Manager on May 11, 2022
Hello Darren, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022
Response from Manager on Aug 10, 2022
Hello Elizabeth, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Manager on Jul 14, 2022
Hello Susan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 Okay

Rhonda

Business traveler, Traveled with partner
Liked: Cleanliness
Pleasant place, clean room, NO HOT Water at ALL, and weak coffee…
Stayed 2 nights in Apr 2022
Response from Manager on Apr 29, 2022
Hello Rhonda,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ruth

Stayed 1 night in Apr 2022
Response from Manager on Apr 27, 2022
Hello Ruth, It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. It had everything I needed. The room did have an unusual smell when I first entered.
Stayed 1 night in Jan 2022
Response from Manager on Apr 27, 2022
Hello Allen, It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4/10 Poor

Peter

Traveled with family
Stayed 1 night in Jan 2022
Response from Manager on Apr 27, 2022
Hello Peter, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

6/10 Okay

Chuck

Liked: Staff & service
Stayed 2 nights in Nov 2021
Response from Manager on Apr 27, 2022
Hello Chuck, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I've Stayed In Worse Places
The room was clean, but was musty smelling when I entered. I used spray Lysol to clear the smell. The furnishings were very worn. The door had been kicked in at some time during the past. The repair was not professionally completed. The ice makers were not working. The staff had to go buy bags of ice to provide it to customers.
Stayed 1 night in Sep 2021

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice freshly painted room
Room had been recently painted. Breakfast had biscuits and gravy. There were several flies in the room, but it is summer in Missouri.
Stayed 1 night in Jun 2021

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay was good. I was disappointed when I arrived the pet policy had changed to not allow my pet and had to make other arrangements for my pet.
Stayed 1 night in Jun 2021

2/10 Terrible

Dennis

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back.
Our stay was restful and quiet. Our room was plenty large enough and clean.
Stayed 1 night in Mar 2021
Response from Sunny on Mar 23, 2021
Thank you for staying with us and we appreciate the feedback