Ratings based on 327 Verified Reviews

3.3 out of 5
59% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2017
Lots of space for a great price and lovely outdoor pool. Very close to tons of shopping and really good food.
Comment from Hotel Management
Jun 13, 2017 by General Manager , Hotel Management
Thanks for being our guest at Extended Stay America - Portland - Hillsboro and for sharing your feedback. We are glad to know our location worked well for your trip and that you liked the great value we offer. It was a pleasure having you here, and we hope you will make plans to see us again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

To get away

Posted May 31, 2017
The hotel was very peaceful. I extended my stay and the front desk clerk let me know that two rooms wee booked under my name. She said they had no problem fixing it after I got a hold of them. Expedia wasn't able to refund me right away, so they made it right and issue me a coupon voucher. I stayed an extra night and was able to use it. The manager was very helpful. I will continue using Expedia now. Thank you very much!!!
Comment from Hotel Management
Jun 2, 2017 by General Manager , Hotel Management
Thank you for your five-star rating. We are thrilled you were pleased with every aspect of your stay with us. Thanks for staying at Extended Stay America - Portland – Hillsboro, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Ok

Posted May 23, 2017
The hotel was ok for the price...but the free breakfast was afull the coffee was cold from standing over night...the creamer was standing overnight had gone bad...no fruits or toast just old muffins
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
A quality complimentary breakfast is paramount to our service delivery, and we're sorry we disappointed you with our offering. Your feedback will help us to improve our product offering and service delivery. We hope your overall stay was enjoyable and that you will choose us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Enumclaw, WA

Nice hotel, close to shopping and restaurants

Posted May 22, 2017
Cons: an indoor pool would have been nice since it rained the whole time we were in Oregon and the pool was closed
Very comfortable for our big family. The staff was willing, helpful and very nice. The breakfast was a grab and go type thing which I was expecting a little more than that but as long as there is hot coffee and a little something for the kids then I'm happy. Out door pool looked inviting, just wish the weather had been a bit better so that we could have enjoyed.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Danielle, it was a pleasure to host you and your family at Extended Stay America - Portland – Hillsboro. We are so happy you all had a fun stay with us, and that you enjoyed our location and service. Our team will be pleased to hear your compliment. Thanks for your feedback. Please come back and see us again. Sincerely, General Manager
2 out of 5
by Ann

Posted May 18, 2017 on Hotels
Slow wi fi and bad water pressure, the heating/cooling unit blows right on the bed. It was a miserable night.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Ann, we sincerely apologize that you experienced so many difficulties in your room. Your concerns will be shared with the maintenance team to ensure everything is in a good working order in all our guest rooms. We sincerely hope you will give us another try as we want to make sure you have a comfortable stay and a great night’s rest. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Convenient to many businesses and restaurants.

Posted May 8, 2017
Pros: I had a crazy trip that called for a lot of flexibility and the staff took care of me with little issue.
This is a great choice for an extended stay hotel. It offers a good-sized two-room suite with a kitchenette. Whole Foods is across the street and Starbucks and other restaurants are in the parking lot. There is a shopping center with H&M, Macy's, and REI stores, for example, also across the street.
Comment from Hotel Management
May 9, 2017 by General Manager, Hotel Management
Mitch, thank you for being our guest at Extended Stay America - Portland - Hillsboro. We are delighted to know you our location was convenient for your needs and that you were impressed with the service provided by our staff. I will be sure to share your compliment with my entire team. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
It was great place to stay .the only thing is its kinda loud you can hear people in the hallway walking by or when a door shuts it slams close real loud
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
Thank you for including Extended Stay America - Portland - Hillsboro in your travel plans. We are delighted to read you had a pleasant stay. However, we apologize if any inconveniences were experienced. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
Thank you for taking the time to share your nice rating about your visit with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Portland - Hillsboro will be your first choice every time you visit this area. Sincerely, General Manager
3 out of 5
by A verified traveler

Not so great

Posted May 1, 2017 on Hotels
Breakfast is a muffin or granola bar, no juice, no nothing else. It really shouldn't be called breakfast. We went spur of the moment on Saturday night and it could have been better. No coffee or tea making items in the room unless you request them from the office. 1 tiny tube of shampoo in a 6 person suite. 2 glasses, nothing else to use to eat unless you request it.
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
We are sorry that our breakfast offerings were not to your liking. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. Our hotel is designed for long-term guests, who prefer a home-like living experience, so we certainly understand why you may have found our amenities and policy a bit different than traditional hotels. Toiletries and in-room amenities are always available at front desk and it's complimentary. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. We appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
4 out of 5
by David

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
David, thank you for being our guest at Extended Stay America - Portland – Hillsboro. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager