Ratings based on 456 Verified Reviews

3.5 out of 5
61% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from sacramento

Quick stay::::::luckily

Posted Feb 17, 2018
Pros: We didn’t have to stay long,
Cons: STAFF
Location: Gas and coffee easy. Not at hotel, across the street.
The staff, what ever there was of one was awful. Felt like I was renting by the hour. Signed a no smoking agreement just to get to a room that has obviously been smoked in more then once, AND AS FAR AS FEELING SAFE:———-THATS A HARD NO. Plenty better in the area. Avoid.
Comment from Hotel Management
Feb 19, 2018 by Hotel Management , Hotel Management
We appreciate your honest feedback regarding your recent stay at our hotel. Please accept our apologies for the inconveniences that you experienced at our front desk. We are working with our front desk associates to prevent future issues. We take great pride in the services we offer, and obviously, we fell short of this during your visit. Thank you again for sharing. We hope that you will give us another chance and stay with us on your next visit to our area. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Feb 16, 2018
A little run down, the halls are musty smelling and the rooms need a good freshening.
Comment from Hotel Management
Feb 17, 2018 by Hotel Management , Hotel Management
Thank you for reviewing your stay at our hotel. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Good hotel

Posted Feb 10, 2018
Needed a hotel for a night while passing through. Got a room for less than $100. Room was clean, bed was comfortable. Has free parking. Can’t go wrong
Comment from Hotel Management
Feb 10, 2018 by Hotel Management, Hotel Management
Trevin, thank you for taking the time to review your experience at Extended Stay America. We are glad to know our location was perfect for your needs and that you liked your clean & comfortable room. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Budget Friendly

Posted Feb 5, 2018
Pros: Price. Free Parking. Coffee. Cleanliness
Cons: Furniture had some cigarette stains
Location: Location is in West Sacramento and was nearby most of everything in Sacramento. Lots of shopping nearby as well as a starbucks next door!
I wasn't expecting a lot this time at a hotel stay, I was more concerned about getting the best deal and having a clean/safe room. I felt safe and the Hotel was indeed clean with free coffee in the morning and parking as well! If you're looking for budget friendly hotel this is the one! Had a good feel and my girlfriend really enjoyed it as well for the price.
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
Anthony, thank you for selecting Extended Stay America for your accommodation and for sharing your review. It is a pleasure to read you had a wonderful stay with us and enjoyed many aspects of our hotel and that you found us to be a good value for the price you paid. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jan 28, 2018
Cons: I would like for them to clean rooms at least every three days. We stayed seven days and they didn't clean our room. Their policy is eight days.
Location: the location is safe. I used to live in West Sac . Its near food and shopping.
Our stay was pleasant. WE would stay there again. Our room was clean. They served coffee and muffins and granola bars for your taking.
Comment from Hotel Management
Jan 29, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your needs. We are glad you liked your well-maintained room and had a great stay with us. However, we are sorry for any inconvenience caused to you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

A+

Posted Jan 19, 2018
Great service from the night crew. They were friendly/welcoming.
Comment from Hotel Management
Jan 19, 2018 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel peaceful area

Posted Dec 23, 2017
Clean quiet area, comfortable amenities, 15-20 minuets from main Sacramento.
Comment from Hotel Management
Dec 24, 2017 by Hotel Management , Hotel Management
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that our location was perfect for your needs. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from North Vancouver

Area is a bit sketchy

Posted Dec 23, 2017
We were eyed at by some sketchy looking characters smoking in the parking lot. No security, 2 girls at the front desk, can hear the neighbours above stomping around. Seems more like a budget low income housing unit, no cutlery, no cups.
Comment from Hotel Management
Dec 25, 2017 by Hotel Management , Hotel Management
Jo, thank you for taking the time to evaluate your stay. Although you liked our affordable rates, we are sorry we missed meeting your expectations. As per our brand standards, and to ensure cleanliness of kitchenware these items are available at the front desk and our team gladly delivers them upon request. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Pratical hotel with loud fan.

Posted Dec 22, 2017
Staff was above average. Hotel was average. My only complaint is the bathroom fan. It automatically comes on with the light. There is no turning it off and is sounds like a small airplane engine. This might sound silly to some (me probably if I were reading), but there is no mirror at the desk. The only mirror is in the bathroom. As I woman, I needed to stand under this for awhile to put on make-up. I couldn't hear anything going on in the room. It was deafening. There really should be two switches.
Comment from Hotel Management
Dec 24, 2017 by Hotel Management , Hotel Management
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from West Sacramento

Very nice and vary clean

Posted Dec 5, 2017
My kids and I always feel at home here. The staff is polite and amenities are great.
Comment from Hotel Management
Dec 7, 2017 by Hotel Management, Hotel Management
Nicole, thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to know we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you and your family back for another stay. Sincerely, Hotel Management