Ratings based on 1,467 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

View

Posted Jan 14, 2018
The hotel staff were very friendly and helpful. The shuttle driver drove us anywhere we wanted! Awesome! The view was good.
Comment from Hotel Management
Jan 17, 2018 by Amanda, Guest Relations, Hotel Management
Thank you for your kind compliments for our staff, your c9omments are very encouraging! We would love to see you back here soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Murray KY

Nice hotel great views

Posted Jan 12, 2018
Love this hotel great views great staff and central location to get to everything.
Comment from Hotel Management
Jan 17, 2018 by Amanda, Guest Relations, Hotel Management
I'm glad to hear you found our location to be ideal, and that our staff was helpful. Please come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose Calif

Nice Hotel, friendly staff.

Posted Jan 7, 2018
Pros: Clean & quiet. Comfortable bed, breakfast included.
Location: Easy access to shops and restaurants and centrally located for access to the hiking trails
I was happy to get a booking on late notice. A bit more pricey than the usual Best Western, but Sedona is hot spot. Plenty of parking, comfortable clean room and friendly staff. I would stay there again for sure. Its on the less touristy, which is a good thing, as traffic can be hectic on the other side. Easy access to shops and restaurants and centrally located for access to the hiking trails
Comment from Hotel Management
Jan 10, 2018 by Hope, Guest Service representative, Hotel Management
Thank you for your recent stay with us. Last minute bookings are usually a little higher rates, especially in tourist towns. I am happy to hear you enjoyed your stay and was pleased with the location. Please feel free to call us in advance to book your next reservation.
4 out of 5
by A verified traveler from Australia

Can’t beat the view

Posted Jan 7, 2018
Great property if you are a smoker- unfortunately our family and young kids are not had to walk through smoke from all the smokers out on the terrace smoking in front of rooms and getting in and out of room past people smoking at tables in front of the door- mentioned it on check out and was told they are not meant to smoke there but no signage in place and not monitored by staff so overall a more smoker friendly hotel , pity as rooms breakfast and views shuttle make it an ideal stopover we stayed two nights but would not stay again because of the smoking they should advertise this fact
Comment from Hotel Management
Jan 7, 2018 by Hope, Guest Relations, Hotel Management
I am sorry to hear about your experience with guests' smoking on our terraces. Our agent did report your dissatisfaction regarding this issue and our management team are looking at options to alleviate this issue. We do try to let guests' know at check in not to smoke near the guest rooms and we do have designated smoking areas away from the room and will gladly direct guests to those areas. If we are aware of any situations while they are happening, we do act upon them immediately. Your idea about signage will be taken into consideration. Thank you for your feed back and I hope you will return again and give us another chance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder

Fantastic views, great service

Posted Jan 4, 2018
Pros: The terraces and views!
Cons: Nothing I can think of.
Location: Red rocks, hiking, national forest, the Grand Canyon, and lots more.
We stayed overnight on the way to the Grand Canyon, but we would love to go back and spend more time at the hotel and Sedona. The terraces and views at the hotel are fantastic--they are like standing on the edge of a canyon with views all around. We spent the evening and morning outside enjoying the sunshine and red rocks of Sedona. The room and bed were very comfortable, breakfast was good, and all the staff were really helpful, welcoming and friendly. It was a great place to stay and we hope to be back.
Comment from Hotel Management
Jan 4, 2018 by Amanda, Guest Relations, Hotel Management
I am thrilled to hear how much you enjoyed your time with us here in Sedona! Thank you for being our guests, we hope you'll make it back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great hotel close to hiking and town

Posted Dec 31, 2017
Check in was easy and quick. The room was a great size, clean and comfortable. Breakfast was excellent (loved the pancake machine). The staff were amazing. They had a free shuttle service that we didn't use, but I thought it was pretty awesome. Location was close to the main drag and close to hiking and the Airport Vortex as well. Took a nice soak in the hot tub and jumped in the pool to cool down. They had fire pits arund too which were really nice.
Comment from Hotel Management
Dec 31, 2017 by Hope, Guest Services, Hotel Management
Thank you for you kind review. I am happy to hear you had a good time in Sedona and the staff made your stay memorable. Please come back soon and maybe you will have the opportunity to take advantage of our shuttle service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Breakfast was good. The front desk was helpful in giving directions to a restaurant.
Comment from Hotel Management
Dec 30, 2017 by Hope, Guest Relations, Hotel Management
Thank you for taking time to review your stay. I am happy to hear you enjoyed our breakfast. Our team members will be pleased to hear they were helpful during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
STAFF VERY FRIENDLY. GREAT LOCATION. GOOD AMENITIES. FREE TOWN SHUTTLE.
Comment from Hotel Management
Dec 5, 2017 by Amanda, Hotel Management
I am delighted to hear how much you enjoyed your stay with us! Thank you for being our guests, we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Marcos, Ca

Stunning Views

Posted Nov 28, 2017
This was by far the most beautiful hotel I've ever stayed at. The staff was friendly and helpful, the room was comfortable and clean, and the view from our terrace was incredible! Loved the shuttle service around town and the breakfast buffet in the morning was fresh and hearty. They also light fire pits on the terrace at night for guest enjoyment. The only negative was we couldn't open our blinds in the morning to enjoy the views because the terrace appears to be the pathway for staff and housekeeping and they kept looking in our windows.
Comment from Hotel Management
Dec 1, 2017 by Amanda, Hotel Management
Thank you for your lovely review, along with those great pictures! I am so glad you enjoyed your stay, for the most part. I am sorry to hear about the inconvenience with the window shades. We are currently searching for a window film that will allow guests to see out, but prevent others from seeing in. I apologize for any discomfort this caused you. Thank you for being our guests, we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Wedding Day in Sedona

Posted Nov 20, 2017
Pros: The staff was great! Rooms and view FANTASTIC! Price was reasonable.
Cons: Maybe better rates for large parties.
Location: The location was great for us. It was in the middle of town and within walking distance to most attractions. The shuttle was also available.
We had many people reserved at the Best Western Inn Plus. any as far as Germany! As mom of the groom, I thank you for your staff working hard to allow our family friends the opportunity to check in a little early. It meant a lot to our family. We will be back!!
Comment from Hotel Management
Nov 22, 2017 by Amanda, Guest Relations, Hotel Management
I am so glad you chose us to celebrate your family's big day! Thank you for your wonderful compliments for our staff and hotel. We hope to see you all back for an anniversary celebration down the road!