Ratings based on 1,440 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Very nice, well situated in beautiful Sedona

Posted Nov 8, 2017
Aside from fact that buildings cascade down a steep slope (2 sets of stairs to get to our room) the property seems newish and is well maintained. Comfortable bed, 2 compartment bathroom, spacious enough.
Comment from Hotel Management
Nov 9, 2017 by Hope, Guest Relations, Hotel Management
Thank you for taking the time to review your stay. The stairs can be an issue with some of our guests and we do try to make sure the agents let our guests know about the slopping sidewalks. I am glad you enjoyed your stay. We hope you will return for another visit.
4 out of 5
by A verified traveler from sacramento

Nice but...

Posted Nov 3, 2017
Although the hotel stay was comfortable, I am questioning the price value. The check in time is four pm and checkout 11am. For a traveler and being a senior citizen this not acceptable!
Comment from Hotel Management
Nov 5, 2017 by Amanda Guest Relations, Hotel Management
I am sorry to hear you felt the check in and check out times were too late/early. The main reasoning for this is to make sure we can get all 110 rooms ready by the specified time, so no one is disappointed. You can always request an early check in or a late check out, and whenever possible, we can make an exception to the posted times. I apologize for the inconvenience this caused you. Thank you for being our guests, we hope you'll consider giving us another try in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fall visit

Posted Oct 28, 2017
Pros: Very central yo al, we wanted to see
We were there to view the rocks , trails and did just that. Staff very helpful with tips about the area and resort.
Comment from Hotel Management
Oct 28, 2017 by Hope, Guest Services Representative, Hotel Management
Thank you for your review. I am so glad you took the time enjoy the beautiful red rock views. Our team members will be happy to know they were helpful during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Posted Oct 18, 2017
Everything was perfect for me and my family. Good service, good price, etc.
Comment from Hotel Management
Oct 18, 2017 by Amanda Guest Relations, Hotel Management
I am delighted to hear that you found your stay so pleasing, as well as a great value. Thank you for being our guests, please come visit again soon!
3 out of 5
by A verified traveler

Expensive for what you get

Posted Oct 14, 2017
Beautiful views but very expensive for what you get. Air con unit not working. Breakfast poor. What free newspapers?? Struggle to have rooms ready by check in time. Fails to live up to Best Western name.
Comment from Hotel Management
Oct 15, 2017 by Hope, Guest Services Representative, Hotel Management
I am disappointed you were not happy with your stay. Your feed back is important to us and see this as an opportunity to improve in the areas that important to our guests. Thank you for taking the time to review your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Our favorite motel in Sedona.

Posted Oct 10, 2017
Pros: Great breakfast
Location: My wife shopped while I walked to my favorite Vortex.
Clean, quiet room. We stayed two nights and slept well there.
Comment from Hotel Management
Oct 10, 2017 by Amanda Guest Relations, Hotel Management
It's great to hear that you got to experience so much of what Sedona has to offer! Please come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Posted Oct 9, 2017
The views were fantastic and the room came with complimentary hot buffet breakfast.
Comment from Hotel Management
Oct 9, 2017 by Amanda Guest Relations, Hotel Management
I am so glad to hear you enjoyed the views and breakfast! There's always more Sedona to explore, please come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel

Posted Oct 5, 2017
We thought we were closer to downtown area, but it worked out ok as we used the shuttle to go to dinner and again to go hiking.
Comment from Hotel Management
Oct 5, 2017 by Amanda Guest Relations, Hotel Management
I am so glad to hear your got to take advantage of our shuttle service into town. It really helps with the congestion and parking situation over there. Thank you for being our guests, we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Unique hotel in great location

Posted Sep 29, 2017
Beautiful setting on hillside. Friendly helpful staff! No elevator but managed to transport our stuff using a trolley & ramp. Nice swim, pool a little cool, hot tub good. Tasty breakfast.
Comment from Hotel Management
Sep 30, 2017 by Hope, Guest Services Representative, Hotel Management
Thank you for taking the time to review your stay with us. Sounds like you enjoyed your stay. For future reference, we do have a bellman to help with luggage and are very happy to assist. We look forward to a future visit soon. Thank you for choosing to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha

Incredible verandas

Posted Sep 28, 2017
Pros: Veranda and view
I was road tripping with my friend and her dog. We were looking for hotels that were dog friendly and we lucked out here. Not only were they dog friendly, we had a veranda with fire pits and the views were incredible. Rooms were nice, nothing fancy, but came with a Kuerig and good coffee. Friendly, dog loving staff, and van to town made this a wonderful experience. I look forward to going back with my husband!
Comment from Hotel Management
Sep 30, 2017 by Hope, Guest Service Representative, Hotel Management
Thank you for taking the time to review your stay with us in Sedona. I so glad you enjoyed your stay and also happy your friend let us love on her fur baby. We will look forward to your next visit.