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Liked pretty much everything with the exception of the laundry facilities. Most washers not draining properly and some dryers didn't thoroughly dry the clothes
Ferdinand
Stayed 10 nights in Nov 2023
Response from Hotel Management on Nov 30, 2023
Thank you for the candid feedback. We hope to see you again.
8/10 Good
Judy
Traveled with partner
Nov 17, 2023
There was really anything I didn’t like. I wish the TV had a mounting option that would allow you to watch it while lying in bed. Very awkward setup.
Room 318
Judy
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 23, 2023
Thank you for the great feedback. Would look forward to welcoming you back.
The people at the front desk, when we first got there, were very helpful and quite nice! Breakfast was ok and the location was good for shopping and getting on the highway quickly.
Liz
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for the wonderful feedback. We hope to see you again soon.
We had a one bedroom suite for 4 people. Our room was newly renovated and it was beautiful. The staff were friendly and the breakfast was great. The only downside was the indoor pool. It was cloudy and the air was so thick with a chemical smell that we decided not to risk it. Aside from that, terrific!
Cathy
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Thank you for the great feedback. We hope to see you again.
We were so lucky to have Vince and Nicole and the whole staff. Half of our family was here for the Bills game but myself and daughter were not. We were at the hotel early and they were amazing getting us into a room. My 5 year old was pretty chill in the walls of room and my sanity was saved. The rooms were updated and clean. The staff were kind and easy to approach. They were always really on top of any ask we had and we have no complaints! The stay was great.
Vanessa
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Thank you for the amazing feedback. We are thrilled that you enjoyed the time spent with us. We hope to see you again.
Thank you for the great feedback. We hope to see you again.
4/10 Poor
Kyle
Business traveler
Jun 1, 2023
Disliked: Cleanliness, staff & service
Waited 15 minutes at front desk to check in, ghost town. Strange smells on 3rd floor.
Kyle
Stayed 1 night in May 2023
Response from Hotel Management on Jun 2, 2023
Thank you for the candid feedback. We apologize for the inconvenience you faced. We hope you will give us another chance so you can see that is not typical for our property.