Exterior

Reviews of Staybridge Suites West Seneca, an IHG Hotel

3 out of 5
Staybridge Suites West Seneca, an IHG Hotel
164 Slade Avenue, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 464 out of 739 reviews" "
Rating 8 - Good. 201 out of 739 reviews" "
Rating 6 - Okay. 37 out of 739 reviews" "
Rating 4 - Poor. 20 out of 739 reviews" "
Rating 2 - Terrible. 17 out of 739 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandhya

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great breakfast
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for taking the time to review your recent stay. We look forward to welcoming you back.

10/10 Excellent

Cherie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only heads we would have liked was the pool was closed:). Other then that great stay, staff were nice and room were clean.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for the great feedback. We hope to welcome you back soon.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
We had the double room - enough space for 6 people and 2 bathrooms is a bonus!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for the wonderful feedback. We are thrilled that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Heng

Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for taking time to give us a great review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Thank you for the great review! We hope to welcome you back.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and the facilities are very clean, comfortable
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV needs to be on a swivel mount for better viewing from bed. Otherwise, top notch accommodations. Great bathroom.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for the wonderful feedback. We hope to see you again.

8/10 Good

Mahdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool water quality was not the best
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for the candid feedback.

10/10 Excellent

Yazan, Richmond Hill

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 25, 2024
Thank you for staying with us. We are looking forward to welcoming you back.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 25, 2024
We thank you for sharing that you loved the time spent with us. We hope to see you again.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Management on Jan 25, 2024
We are thrilled that you loved staying with us. Thank you for the great feedback. We hope to see you soon.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you for the great review. We hope to see you again.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 24, 2023
Thank you for the amazing feedback. We hope to see you again soon.

8/10 Good

Lee

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 24, 2023
Thank you for staying with us.

6/10 Okay

Carrie

Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 24, 2023
Thank you for the great review. We hope to see you again.

8/10 Good

Pete

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 7, 2023
Thank you for the great review. We hope to see you again.

10/10 Excellent

GUY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Ferdinand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked pretty much everything with the exception of the laundry facilities. Most washers not draining properly and some dryers didn't thoroughly dry the clothes
Stayed 10 nights in Nov 2023
Response from Hotel Management on Nov 30, 2023
Thank you for the candid feedback. We hope to see you again.

8/10 Good

Judy

Traveled with partner
There was really anything I didn’t like. I wish the TV had a mounting option that would allow you to watch it while lying in bed. Very awkward setup. Room 318
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 23, 2023
Thank you for the great feedback. Would look forward to welcoming you back.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffalo Bill game
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 15, 2023
Thank you for the great review.

10/10 Excellent

Liz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk, when we first got there, were very helpful and quite nice! Breakfast was ok and the location was good for shopping and getting on the highway quickly.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for the wonderful feedback. We hope to see you again soon.

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to and from expressway.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

CHRIS, BALLWIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room and bathroom. Bed linens and towels were fresh and clean. Kitchen area has basics for meal making. Check in was easy
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 19, 2023
Thank you for the great review of your stay with us. The team will be thrilled with the feedback. We hope to see you again.

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people. Clean place. Perfect for our stay
Stayed 5 nights in Sep 2023
Response from Hotel Management on Oct 4, 2023
Thank you for the great feedback. We look forward to welcoming you back.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Thank you for the great review. We hope to see you again.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 27, 2023
Thank you for the great review. We hope to see you again.

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 14, 2023
Thank you for the great review. We hope to see you again.

8/10 Good

Casey

Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 16, 2023
Thank you for the wonderful review.

8/10 Good

tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, close to the mall and restaurants
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 8, 2023
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Shahid, Norristown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful base camp for my families Niagra falls long weekend trip
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 8, 2023
Thank you for the great feedback. We are thrilled that you enjoyed the time spent with us. We hope to see you again.

8/10 Good

Surender Reddy

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 8, 2023
Thank you for the great feedback. We hope to see you again.

8/10 Good

Codrut, Ho Ho Kus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious suite.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 8, 2023
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one bedroom suite for 4 people. Our room was newly renovated and it was beautiful. The staff were friendly and the breakfast was great. The only downside was the indoor pool. It was cloudy and the air was so thick with a chemical smell that we decided not to risk it. Aside from that, terrific!
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Vanessa, Burlington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so lucky to have Vince and Nicole and the whole staff. Half of our family was here for the Bills game but myself and daughter were not. We were at the hotel early and they were amazing getting us into a room. My 5 year old was pretty chill in the walls of room and my sanity was saved. The rooms were updated and clean. The staff were kind and easy to approach. They were always really on top of any ask we had and we have no complaints! The stay was great.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Thank you for the amazing feedback. We are thrilled that you enjoyed the time spent with us. We hope to see you again.

10/10 Excellent

arthur, miami

Traveled with family
Liked: Amenities, property conditions & facilities
Comfortable bed,clean room, nice staff, newly renovated room.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 18, 2023
We are so happy that you love our newly renovated rooms. We look forward to welcoming you back.

10/10 Excellent

Cheri

Stayed 1 night in Aug 2023
Response from Jennifer Cifuentes, Assistant General Manager on Aug 27, 2023
Thank you for staying with us and thank you for your review!

8/10 Good

Deepak

Stayed 1 night in Jul 2023
Response from Jennifer Cifuentes, Assistant General Manager on Aug 22, 2023
Dear Guest,Thank you for staying with us and thank you for your review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the laundry facilities.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 8, 2023
Thank you for the great review. We hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. Excellent breakfast.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 18, 2023
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's great for families.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 14, 2023
Thank you for the great feedback. We hope to see you again.

4/10 Poor

Kyle

Business traveler
Disliked: Cleanliness, staff & service
Waited 15 minutes at front desk to check in, ghost town. Strange smells on 3rd floor.
Stayed 1 night in May 2023
Response from Hotel Management on Jun 2, 2023
Thank you for the candid feedback. We apologize for the inconvenience you faced. We hope you will give us another chance so you can see that is not typical for our property.

10/10 Excellent

Kathleen J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Management on May 29, 2023
Thank you for the amazing review. We hope to welcome you back soon.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jennifer Cifuentes, Assistant General Manager on May 26, 2023
Dear Gary,Thank you for staying with us and thank you for your review!

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Clean and comfortable. Good value.
Stayed 1 night in May 2023
Response from Jennifer Cifuentes, Assistant General Manager on May 5, 2023
Dear Stephen,Thank you for staying with us!

10/10 Excellent

Felicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jennifer Cifuentes, Assistant General Manager on May 5, 2023
Dear Felicia,Thank you for staying with us!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families!
Great stay for my family of 4. I love that they have a 2-bedroom suite option so my toddler can nap in peace.
Stayed 3 nights in Apr 2023
Response from Hotel Management on Apr 14, 2023
Thank you for the amazing review. We hope to welcome you back soon.

10/10 Excellent

Kristiana

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 23, 2023
Thank you for the great review. We hope to welcome you back soon.

10/10 Excellent

Jaime

Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 20, 2023
Dear Jaime,Thank you for the great review! We hope to see you again.

8/10 Good

Orlando

Stayed 1 night in Mar 2023
Response from Management on Mar 27, 2023
Dear Orlando,Thank you for staying with us and thank you for your review!