West Springfield Chalets

"Breakfast was a little cold and not quite as nice when we went the first time. I missed the yogurt parfaits. Still one of our favorite hotels. "

"The front desk gave me a sewing kit for free after a wardrobe malfunction!"

"Breakfast through the week was lacking and they ran out and didn’t replace things. The 24/7coffee was often cold even in the mornings. No one even offered to clean our room for until the 6th day. I had to go to the desk and ask for fresh towels and I had to pile our trash out in the hallway where it sat for days. "

"Nice and convenient to the waterfront "

"when I got there it was spring break and the lobby kinda dirty and nobody clean it"

"No breakfast and bath tub drain not working properly. Bathroom tub need had holds for safety purposes"

"I stayed at this place atleast three times in the past and every time it was a great experience but this time it was little disappointing. Stayed there for three days but room was not cleaned even once. Refills were empty and luckily I had my own supplies."

"Bar and restaurant were good, staff there were fine. Hotel is run down, rooms smell of pot, bed mattress and pillows were terrible. Breakfast was next to nothing. Grounds and hotel are in very poor upkeep. "

"Breakfast was good. Staff was excellent. Parking was good."