Ratings based on 122 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 14, 2018
The hotel is old and dated and in need of cosmetic repairs. The pool area was “out of order”. Not somewhere I’d return.
5 out of 5
by A verified traveler

Posted Jan 5, 2018 on Hotels
Comment from Hotel Management
Jan 11, 2018 by Anna, Hotel Management
Thank you for your rating.
5 out of 5
by A verified traveler

Overall satisfied

Posted Dec 29, 2017 on Hotels
All was okay but I’m sure their renovations scheduled for spring will bring this up a few notches.
Comment from Hotel Management
Jan 11, 2018 by Anna, Hotel Management
Thank you for your feedback. We are looking forward to our renovations in September.
4 out of 5
by Sharon

I'd go back

Posted Nov 28, 2017 on Hotels
It was a very comfortable hotel and enjoyed staying there.
Comment from Hotel Management
Dec 5, 2017
We are glad to hear that you would return. We hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Hotel was fine, nothing special. Needs to be updated.
Comment from Hotel Management
Dec 5, 2017 by Anna, Hotel Management
We are happy to report that our hotel will be making updates very soon. We hope to have you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
nice clean quiet .hotel breakfast needs help, cold eggs, cold coffee
Comment from Hotel Management
Dec 7, 2017 by Anna, Hotel Management
Thank you for your feedback and the 4/5 score. I will share your feedback with the breakfast staff to help improve our breakfast. Please note that our breakfast ends at 9am during the week and 10am on weekends. If anyone comes down after those times and we have shut down our equipment, the food that is out would not stay warm. We try not to keep any left over food out to long during the clean up process. We are not sure if this could possibly be what occurred, however either way we are very sorry for the cold eggs and coffee.
5 out of 5
Recommended
for Everyone
by A verified traveler from west springfield ma

Posted Oct 12, 2017
Very peaceful place. This is the place that I usually used to stay when I was living in Ohio and came to visit my family in MA. Great place and location.
Comment from Hotel Management
Dec 5, 2017 by Anna, Hotel Management
Thank you for your kind review. We are glad that you choose us when visiting your family in the area.
5 out of 5
by Kurt P

Quite

Posted Sep 26, 2017 on Hotels
Overall was a nice Hotel. Wish that there was a booklet on Hotel with location of pool, breakfast menu and checkout times. Maybe with area shopping and attractions.They had several restaurants list, all with discounts.
4 out of 5
by Paula J.

This traveler left a rating score only Posted Sep 25, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Good enough!

Posted Sep 7, 2017
Overnight stay when dropping my daughter off at college. Two bedroom suite with a very uncomfortable pull out couch. The bedrooms were good for the grandparents, but the pullout could use an upgrade. Also, it was clear that it hadn't been vacuumed under in quite a while. But honestly we weren't expecting a resort, just a good enough place to lay our heads which is what we got.
Comment from Hotel Management
Sep 9, 2017 by Anna, Hotel Management
Thank you for reviewing our hotel after your recent visit to West Springfield. We appreciate you choosing us. Congratulations to your daughter on moving in to college. That is a super exciting time for everyone, so we are sad to hear about your disappointment with our pull out sofa. Your comments will be shared with both our maintenance and Housekeeping staff in order to make improvements. It is our hope that you will choose our hotel again in your future travels.