Ratings based on 112 Verified Reviews

4.2 out of 5
82% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Old English comfort and style.

Posted Nov 1, 2016 on Hotels
We stayed here following an evening event at the hotel and found it comfortable, with a good, although rather expensive, bar. The spa is first class with lovely facilities and a wide range of treatments.
5 out of 5
by A verified traveler


Posted Oct 24, 2016 on Hotels
Staff, hotel and spa all outstanding
3 out of 5
by A verified traveler

A bad room at a nice hotel ruins the experience

Posted Oct 17, 2016 on Hotels
The room seemed like an afterthought or just trying to squeeze space out of an attic. The room sits at the top of a dodgy spiral staircase with thick soft carpeting. Easy to take a tumble. The room had two separate half bath and a small bedroom. If you go, be sure to request (demand) the newer building.
3 out of 5
by A verified traveler

Noisy rooms

Posted Oct 5, 2016 on Hotels
We choose this hotel to relax in countryside. It has amazing park surrounding but most of the rooms windows overlooking at the inside court yard with the extremely noisy vent pipe in it. We're very disappointed of such urbanistic nights in heart of Sussex.
3 out of 5
by A verified traveler

Not worth the money, shame.

Posted Aug 27, 2016 on Hotels
Visited for a friends wedding, but overall was disappointed with the hotel. Service was hit and miss and breakfast was poor. Rooms in the main house have no Air Conditioning so in a heatwave it's like a sauna. Pillows in room were poor. Best thing about hotel though was the location, and the Spa area which were terrific. Shame hotel wasn't worth the money it charges so unlikely I would return as expected more from a 5 star hotel.
5 out of 5
for Everyone
by A verified traveler from London

Great hotel for restful holiday

Posted Aug 25, 2016
Pros: Had its own grounds, food and service were excellent
Location: a few miles from east grinstead which is a pretty place
Characterful hotel that has lovely garden to the rear where you can enjoy a drink and or meal whilst soaking up the beautiful views. The reflections restaurant served wonderful tasty food and the service was excellent. In fact all the staff at the hotel were both attentive and excellent.
4 out of 5
by A verified traveler

Posted Aug 12, 2016 on Hotels
The hotel is pretty but a bit shabby. Carpets are stained, tiles missing in spa, housekeeping didn't refill basics. Overall not really a 5 star experience. Though pleasant
5 out of 5
by Jennifer from Woking

Highly recommended, friendly hotel

Posted Aug 9, 2016 on Hotels
The staff were very attentive and nothing was too much trouble for them. The room, food, spa and gym facilities were all very good. I would definitely recommend this hotel.
5 out of 5
for Couples
by A verified traveler from Worthing


Posted Aug 9, 2016 on Ebookers
Totally tremendous hotel, we stayed in one of the Garden Suites...stunning, huge with a massive bathroom... But this hotel is all about luxury and the spa, which is wonderful. Really nice helpful staff all around the hotel, yes its expensive but if you want to relax then this is the place to come, walked out walking on cloud 9...great, will be back :)
5 out of 5
by A verified traveler

Posted Jul 26, 2016 on Hotels
Beautiful luxury hotel, perfect for couples. The spa and champagne lounge were definitely worth a visit