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Reviews of Copthorne Hotel Effingham Gatwick

4 out of 5
Copthorne Hotel Effingham Gatwick
West Park Road, Copthorne, Crawley, England

Reviews

6.8
Rating 10 - Excellent. 136 out of 831 reviews" "
Rating 8 - Good. 271 out of 831 reviews" "
Rating 6 - Okay. 217 out of 831 reviews" "
Rating 4 - Poor. 123 out of 831 reviews" "
Rating 2 - Terrible. 84 out of 831 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Disliked: Staff & service
Hotel closed
Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel Still awaiting refund 😡
Stayed 2 nights in Jun 2021
Response from Duty Manager on Aug 20, 2021
Dear Angela, Thank you for your feedback. Please accept our most sincere apologies for the inconvenience this caused you. We look to provide all our customers with the highest levels of customer service, and utilise customer feedback to help improve hotel operations. This was an administrative error and will investigate how this happened. Your refund has been processed and will be with you with 5-7 working days. Once again, apologies for this mistake and we hope you visit us again in the future. Sincerely, Duty Manager

2/10 Terrible

Carol

No Go Hotel!
Our stay was cancelled by the hotel as it's now a 'quarantine' hotel for Gatwick Airport. We were given the name of another hotel nearby and stayed at the Crowne Plaza in East Grinstead. We had to pay again. Can our money be refunded please?
Stayed 1 night in Jun 2021

8/10 Good

Jack

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel before a Gatwick flight several years ago, and was looking forward to returning to the hotel. The exterior of the hotel was undergoing some renovation when we arrived by taxi and with the months of lockdown, we were prepared for things to be less than perfect. The receptionist was friendly on arrival, but the foyer looked shabby. Our room wasn’t very clean, though the beds were clean and comfortable and the bathroom was clean but very tired. The carpet in our room was covered in fluff and didn’t look like it had been vacuumed recently. The curtains were hanging off the rail and we cleaned the table surfaces ourselves. They were grimy. We were offered a very limited evening menu. The food was acceptable. We had breakfast before leaving and had to prebook exactly what we wanted to eat. This was also satisfactory. After checking out with the very pleasant reception staff, we had to use the toilet facilities near the foyer. These were quite grimy, as were the doors we had to pass through to get to them. The whole place looked like it needed a good clean followed by some serious renovation. Surprising in this time of extra cleaning for COVID reasons. I would not wish to stay there again.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Jun 2021

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Stayed 1 night in Jun 2021

4/10 Poor

robert

Business traveler
Disliked: Cleanliness, staff & service
cheap price, cheap service
Lift was dirty and hadn't been cleaned in 12hours, finger prints on and around the buttons (in the middle of covid pandemic). stopped serving food at exactly 9pm-would'nt accept my food order which was placed at 9pm.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Set in very nice grounds and spacious. Room about to be refurbished which it really needs. We had a Club room on floor 3, about to have work done. Should have had an ordinary room on floor 2 which has had al refurbishment completed.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
lovey new rooms, welcoming staff
Stayed 1 night in May 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely Stay.
lovely stay,staff very friendly and helpfull,great breakfast.
Stayed 1 night in May 2021
Response from Duty Manager on Jul 5, 2021
Dear David, Thank you for your excellent review. We are so glad to see you enjoyed your stay with us, and hope to welcome you back again in the future. Kind regards, Duty Manager

10/10 Excellent

R

Stayed 1 night in May 2021
Response from Duty Manager on Jul 5, 2021
Dear Guest, Thank you for your great review. We are very happy you enjoyed your stay with us and look forward to welcoming you back again in the future. Kind regards, Duty Manager

6/10 Okay

Gary

Stayed 3 nights in May 2021
Response from Duty Manager on Jul 5, 2021
Dear Gary, Thank you for your review. We are glad to see you enjoyed your stay with us and hope we see you again in the future. Kind regards, Duty Manager

10/10 Excellent

Arthur Mark

Stayed 5 nights in May 2021
Response from Duty Manager on Jul 5, 2021
Dear Mark, Thank you for your great review. We are glad to see you enjoyed your stay with us and hope we see you again in the future. Kind regards, Duty Manager

4/10 Poor

Richard

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great value but everything is relative.
The hotel is a little tired and in need of an update throughout. Staff were being trained at the reception when we arrived, so check in took maybe 10 minutes. The key card for the room never worked throughout our stay. Comfortable but shabby. However, cheap and good value really.
Stayed 2 nights in May 2021

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Duty Manager on Jul 5, 2021
Dear Wayne, Thank you for your review. We are glad to see you enjoyed your stay with us and hope we see you again in the future. Kind regards, Duty Manager

8/10 Good

Andrew

Stayed 1 night in May 2021

10/10 Excellent

Catherine Hunter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Gersrd

Stayed 1 night in Apr 2021

8/10 Good

Phil

Stayed 2 nights in Sep 2020
Response from Torsten on Sep 28, 2020
Dear Phil thanks for your positive feedback, It is good to see that we do a few things right. Just so you know, the review was probably meant for our sister hotel as Effingham is currently not operating. Kind regards and see you soon again. Torsten Hotel Manager

2/10 Terrible

Joy

Stayed 1 night in Sep 2020
Response from Torsten on Sep 28, 2020
Dear Joy, I am sorry to hear that you had not enjoyed your stay with us. Please do let me know where we can improve. Just on this note, your stay was probably in the sister hotel as this one is currently not operating. Kind regards Torsten Hotel Manager

8/10 Good

luke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice and clean hotel, polite staff and friendly service
Stayed 1 night in Mar 2020

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020
Response from Alex McNamara on Mar 18, 2020
Dear guest, Thank you so much for taking the time to submit feedback from your stay. We are very sorry that you felt the service only warranted an average 3* review; it would have been useful to know how your expectations were not met. We nonetheless sincerely thank you for your custom, and very much hope we can be of service to you again in the future, Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay at a great price
Great stay, lovely room, food really good although as much as I would want to pay. Wasn't warned I'd have to pay parking £2.
Stayed 1 night in Mar 2020
Response from Judith on Mar 16, 2020
Thank you very much for posting your recent review following your stay with us. We were very glad to note you enjoyed your stay including your meals. We hope to welcome you back in the near future. Best wishes Guest Relations Manager

8/10 Good

Dawn

Liked: Staff & service, room comfort
Stopover visiting friends
Staff were amasing, great size rooms. Hotel is very dated and needs some tlc; i can imagine in its time it was an amasing place. But today its very old fashion with patterned carpets and terrible shower curtain that doesnt keep the water in. The bath panel was rotten and had peeling paint and one of our windows didnt close, and blow open twice during the night. One of the most comfortable bed ive ever slept in. Not many other guest.
Stayed 2 nights in Mar 2020
Response from Alex McNamara on Mar 12, 2020
Dear Dawn, Thank you so much for taking the time to submit this very encouraging 4* rating. We sincerely thank you for your custom, and very much hope we can be of service to you again in the future. Your comments regarding the hotel shall be passed on to management for their review. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel, convenient for Gatwick.
A large hotel, quite a way from car park to reception to my room. I also found the heating in the hotel unnecessarily warm. My room was nice though, and I appreciated the late check out.
Stayed 1 night in Feb 2020
Response from Judith on Mar 9, 2020
Thank you very much for submitting your recent review. Your feedback and comments are much appreciated, we are glad to note you enjoyed the accommodation provided. We hope to welcome you back soon. Best wishes Guest Relations Manager

8/10 Good

Lee

Liked: Cleanliness, room comfort
Room was clean and bed was comfortable, but disappointed with security coming to our room to tell us to be quiet or we’d be asked to leave the hotel, when we were literally just talking to friends. We weren’t having a party.
Stayed 1 night in Feb 2020
Response from Judith on Mar 2, 2020
Thank you very much for submitting your recent review. We are very sorry if you felt the behaviour of our Night Managers was unreasonable, we will ensure they are advised. Unfortunately, we do experience noisy guests from time to time, we sincerely apologise and thank you for bringing this matter to our attention. Kind regards Guest Relations Manager

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much renovation completed already. Standard room was very good, clean and spacious
Stayed 1 night in Feb 2020
Response from Judith on Mar 2, 2020
Thank you very much for submitting your review following your stay with us. We were very glad to note you enjoyed your stay in our recently renovated room. We hope to welcome you back very soon. Thank you once again. Kind regards Guest Relations Manager

8/10 Good

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good ,but please read above.
We didn't stay long enough to comment on all the aspect at the Hotel ,but overall was good for short stay ,would recommend to some one for the price charged and the stay was fine reception very helpful and welcoming ,well-done keep it up,it's a shame that u don't do the bus shuttle as you have the car park space although you have taxi service,but regular bus shuttle is very important as people have to get in time at Gatwick Airport and Taxi service are costly ,but maybe it's too much for Hotel to take on bus shuttle ,but please let the manager or director know it will boost up your customer and u will have to have another department with extra staff,it may be worth considering .
Stayed 1 night in Feb 2020
Response from Judith on Mar 2, 2020
Thank you very much for your recent review and valuable feedback. We currently offer a people carrier from the hotel to airport, this service operates hourly and costs £5 per person. On return to the airport the taxi cost is £13.50 back to the hotel. We appreciate many of our customers require quick and easy transfers to catch their flights. Your feedback is much appreciated. We hope to welcome you back very soon. Best wishes Guest Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 26, 2020
Dear guest, Thank you so much for submitting this encouraging 4* rating, which is greatly appreciated. We very much hope to be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020
Response from Alex McNamara on Feb 26, 2020
Dear Paul, Thank you so much for submitting this encouraging 4* rating, which is greatly appreciated. We hope to be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

6/10 Okay

Verified traveler

Traveled with partner
Payed for a basic room and the room was quite nice had a small fridge in it was a nice surprise ,breakfast was ok , staff very nice
Stayed 1 night in Feb 2020
Response from Judith on Feb 25, 2020
Thank you very much for your recent review, we are very glad you enjoyed your stay and the hotel - we hope to welcome you back very soon. Best wishes Guest Relations Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay when later using Gatwick airport. certainly compared to the other chain hotel offerings.
Stayed 1 night in Feb 2020
Response from Judith on Feb 23, 2020
Thank you very much for your recent review, we are so glad you enjoyed your stay and thank you for awarding our hotel 5 stars. We hope to welcome you back soon. Best wishes Guest Relations Manager

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 26, 2020
Dear guest, Thank you so much for submitting this encouraging 4* rating, which is greatly appreciated. We hope to be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

2/10 Terrible

aman

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Leslie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is going through renovation and I was allocated a modern room which was comfortable. The only negative is the main restaurant was not open for 2 of the three nights I was staying, which left all the residents eating in the bar with limited space and low tables. I had to wait over 50 min for my meal.
Stayed 3 nights in Feb 2020
Response from Judith on Feb 25, 2020
Thank you very much for your recent review. We were very glad to receive your feedback. We are very sorry you were disappointed regarding the restaurant. Your comments have been fed back to the chef, sincere apologies, I believe we were experiencing some problems with staffing. I sincerely hope you will return to us in the future. Best wishes Guest Relations Manager

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
False advertisement
We were very disappointed by our stay- our bedside light wasn't working, the toilet was leaking all night, the tv kept switching itself off, there was no room service menu available and only ham and cheese apparently which is ridiculous! all bars were closed, staff couldn't communicate well because they were foreign and spoke little english which didnt help much when there was only 2 staff to be seen all evening. We are expecting a full refund.
Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 20, 2020
Dear guest, We are so sorry to hear such negative feedback regarding your experience at our hotel, and the issues you have raised will be passed on to our management team for review. If you would like to speak to someone personally about this, please feel free to contact either myself or the Hotel Manager, Torsten Puck. We thank you sincerely for your custom, and again apologise that you felt it necessary to offer this feedback. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service
Gatwick Parking Option
Great for parking from Gatwick
Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 20, 2020
Dear Chris, Thank you for taking the time to offer this encouraging 4* rating. We very much hope to be of service to you again in the near future., Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Liz, Coventry

Traveled with family
Liked: Cleanliness, staff & service
Friendly and helpful Reception staff. Very convenient for Gatwick airport. Used a taxi for express drop off which arrived in 5 minutes. All very smooth and stress free!
Stayed 1 night in Feb 2020
Response from Guest Relations on Feb 18, 2020
Thank you for your recent review, we are glad to note you enjoyed your stay and your transfers to the airport went well. We hope to welcome you back in the future. Best wishes Guest Relations Manager

8/10 Good

Carol, Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Gatwick; booked in at the last minute after an extended flight. Didn't use the restaurant or bar. Would have preferred a walk in shower.
Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 26, 2020
Dear Carol, Thank you so much for submitting this encouraging 4* rating, which is greatly appreciated. Your comment regarding suggestion of walk-in shower facilities shall be passed on to management. We very much hope to be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Room was very clean. Restaurant and one other bar shut.
Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 12, 2020
Dear guest, Thank you for taking the time to offer your feedback, and this very encouraging 4* rating. We very much hope to be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Alex McNamara on Feb 20, 2020
Dear guest, Thank you for taking the time to submit feedback regarding your stay. We are sorry to hear that you only felt the service we provided was worthy of an average 3* review. We will strive to improve your rating of us if we can be of service to you again in the future. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight before flight from Gatwick, only lounge bar open till 10 pm , no draft beers and then closed
Stayed 1 night in Jan 2020
Response from Alex McNamara on Feb 7, 2020
Dear guest, Thank you so much for taking the time to submit this encouraging 4* rating. We apologise to hear that you were disappointed by the bar opening times, but thank you sincerely for your custom, and very much hope we can be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020
Response from Alex McNamara on Feb 7, 2020
Dear guest, Thank you so much for taking the time to submit this encouraging 4* rating. We very much hope we can be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Alex McNamara on Feb 7, 2020
Dear guest, Thank you so much for taking the time to submit this encouraging 4* rating. We very much hope we can be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Alex McNamara on Jan 31, 2020
Dear guest, Thank you so much for taking the time to submit this fantastic 5* rating, which is very gratefully received. We very much hope we can be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Alex McNamara on Feb 7, 2020
Dear guest, Thank you so much for taking the time to submit this fantastic 5* rating. We are thrilled to hear that you had a pleasant experience with us, and very much hope we can be of service to you again in the near future. Warm regards, Alex McNamara PA to the Hotel Manager

10/10 Excellent

Latinbabe

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, make sure to get the breakfast included. It is with it!
Stayed 3 nights in Jan 2020
Response from Guest Relations on Jan 28, 2020
Thank you very much for your recent review, we are very glad you enjoyed the hotel and breakfast. We hope to welcome you back very soon. Best wishes Guest Relations Manager

10/10 Excellent

James

Stayed 1 night in Jan 2020