Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
80% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Dec 7, 2016
Quick overnight stay, got free upgrade to large comfortable room. Access by free bus from Terminal 2 was quick. Very early pick up for terminal 5 by Hoppa bang on time
5 out of 5
by A verified traveler from uk

lovely hotel and enjoyed our stay.

Posted Nov 25, 2016
Pros: comfort and cleanliness.
Cons: Train staff to be very welcoming.
Location: Great location as if in countryside and good facilities.
Staff not very welcoming and did not respond to gold elite membership.
5 out of 5
by A verified traveler from Jordan

Excellent Hotel

Posted Nov 24, 2016
Pros: Place is great, very clean
The hotel is beautiful in beautiful place, excellent service , strongly recommended
2 out of 5
by A verified traveler from US

london gatwick

Posted Oct 18, 2016
Location: location too far from airport
hotel was advertised as london gatwick makes a person feel like it is in the airport not 15 minutes out and no shuttle to the hotel . food at the morning buffet was no hot at all . although the quality was excellent not being hot took the part away from the food the plates should be preheated before severing
3 out of 5
by A verified traveler from calgary, ab

Ok hotel but not close to Gatwick airport

Posted Sep 26, 2016
We thought it was by airport at time of booking, turned out there is another Holiday Inn closer to Gatwick Hotel. Was woken up at 1am for fire alarm, no announcements made by hotel staff, left building. No fire department arrived. Told to go back in half an hour later with no details of what happened.
5 out of 5
by Gary

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
4 out of 5
by A verified traveler from A

Posted Aug 20, 2016
Lovely hotel in close proximity to Gatwick airport. Room was modern, clean and very comfortable. Consistently polite and friendly staff. Some minor points .......Carpets in corridors stating to smell a bit musty and needs some attention. Room could do with a mini fridge which is pretty much standard in all hotels. Was noticeable as i stayed during the height of summer. Overall i had a good night's sleep in comfort at a surprisingly good rate for a 4 star rated hotel in the area. Will definitely stay again.
4 out of 5
by Kulbir

This traveler left a rating score only Posted Aug 10, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Aug 2, 2016
Pros: Confort et propreté des lits. Belle salle de bain refaite à neuf et miroir pour le visage en accordéon bien accessible pour le maquillage.
Cons: Meilleures indications.
L'hôtel est quand même difficile à trouver car les noms de rue pour s'y rendre ne sont pas indiquées. Il faut un GPS pour le trouver.
4 out of 5
by Paul

This traveler left a rating score only Posted Jul 29, 2016 on Hotels