A boutique hotel? No!
Posted Aug 17, 2015
This hotel describes itself as a boutique hotel but it isn't. It is a little on the large side to be considered such and lacking in character. One expects lots of cosy nooks and sitting rooms but it seems to be an endless array of corridors and bedrooms. Reminded us somewhat of a slightly more upmarket Premier Inn but at 4 times the price! It has superb facilities though with the spa, gym, golf course.
Check in staff were faintly polite but not friendly. We are paying to stay at their hotel for which they rely on customers to help pay their wages but it seemed that we were inconveniencing them somewhat. We were not told how to find our room, when breakfast was served or when. We should not have to ask for these details, it should be given as part of a standard check in procedure. Service with a smile goes a long way. The same lacklustre attitude was displayed upon checking out and we were not even asked if we had enjoyed our stay.
Breakfast was adequate although the pancakes were yummy and it was lovely to sit outside in a little courtyard. However, when asking a waiter if I could have some hot water, I was told that he couldn't get it for me but to ask someone else! We were shocked! He then hastily corrected himself and said he would get someone else to serve us. Eventually another waitress came by and we told her what had happened. She explained that he was learning English and that the kitchen was very busy. That is not our problem though! Not impressed at all!!!!!!!