A mixed experience
Posted Jul 13, 2016 on Hotels
The good: This hotel is well located in Arundel. Our room was clean and nicely presented. Very nice complimentary biscuits. Staff all pleasant and friendly.
The not so good: there is no air con and the room was stuffy, the windows only partially open so we didn't sleep well (a fan is provided but this is very noisy). Breakfast was good one day, but not the next (almost raw hash browns, anaemic toast, burnt sausage) - different chef maybe? The wi fi is very poor. Our room had window boxes and the watering system for this comes on in the middle of the night - might be a good idea to adjust it!
However, the biggest issue for us was security: housekeeping left our room unlocked. The rooms are accessed from the back of the bar area so it's very easy for anyone to wander up there without staff noticing. There is no safe in the room so it was worrying that our room was left unlocked like this for several hours. We did mention this on checkout and the staff member expressed concern. However, on reflection, this is an important issue for us so we would not stay here again.