Ratings based on 377 Verified Reviews

3.1 out of 5
55% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Obnoxious hotel

Posted Oct 26, 2017
Pros: NOTHING
Cons: everything
Location: good location
reception staff sleeping whne we came in..hotel smells awful, smoke adn drugs smell awful certainly not a family hotel, horrible Horrible Horrible Seeking refund for two nights
Comment from Hotel Management
Nov 1, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We would appreciate if you would contact our General Manager directly to provide more information about this matter so that we may take the necessary steps to ensure these issues do not occur in the future. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho falls

Staff was excellent!

Posted Oct 6, 2017
We checked in and were not satisfied with the room we were in. The woman at the front counter gave us another room. She also found/returned my keys and my partners cell phone to us when we misplaced them. Thank you for being so helpful.
Comment from Hotel Management
Oct 8, 2017 by Hotel Management, Hotel Management
Steve, thanks for being our guest at Extended Stay America. We are sorry for the issue you experienced while here but we are happy to know our staff resolve the issue to your satisfaction. I will share your wonderful compliments with them. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

The room was just great!

Posted Aug 23, 2017
Pros: Easy access. Quiet room. There are lots of restaurants near by along with the stadium.
I had a nice quiet room. I was glad that there were appliances in the room. Can't beat having cereal for breakfast or midnight snack. Every hotel room should come with a fridge.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America and for your kind review. We are thrilled to read your well-appointed room and our convenient location helped make your stay a memorable one. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Posted Aug 23, 2017
Great hotel! Will stay again! Staff was nice and accomodating.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Sara, thank you for taking the time to share your positive review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Twin Falls, ID

Not pleasant.

Posted Aug 22, 2017
When we arrived the first day of our two day stay at this hotel we found pizza sauce on the comforter. It wasn't just a stain but an actual glob of pizza sauce a through it, and to top it off the sheets had black hair in them and my hair pink so no way was it mine. We had to take the bedding downstairs and bring it upstairs our selves and make the bed. With the employee working saying sorry I'll call when I get time for you to grab them. No housekeeping unless you stay 7 days, dirty facility, the hotel smelt like a porta potty.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Zach, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
4 out of 5
by Joli Cirks from Decatur, Il

Good value for the money.

Posted Aug 19, 2017 on Hotels
it was really a great location and value. the room had a musty smell though. thank goodness we had some glade.
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Joli, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, stay and our location was perfect for your needs. We appreciate you mentioning us to be at a good value and look forward to welcoming you back! Sincerely, General Manager
3 out of 5
by A verified traveler from Tampa, Fl

Horrible greeting

Posted Aug 19, 2017
Arrived at the hotel around 10pm local time after being on a plane from Florida for 4:30 hours. Was told they sold the room to someone else. Scurried around for 3 more hours to find another room. Found one for 2.5 times as much. Staff was incompassionate and acted like it was t their problem. No help to try to find other accommodations.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
David, I am very sorry you were not happy with our hotel and staff. I am working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017 by Manager, Hotel Management
Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
4 out of 5
by Konica

Meh

Posted Aug 15, 2017 on Hotels
There was garbage still in the garbage can but the gal at the frount desk was very friendly with checking in and checking out.
Comment from Hotel Management
Aug 17, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Salt Lake City - West Valley Center. We are pleased to know you liked the service provided by our front desk associate and that your stay with us was good. That being said, I am sorry for the inconvenience you experienced in your room and have shared your concern with my housekeeping team to ensure a review of our processes. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Salt Lake City - West Valley Center. We appreciate the time you've taken to share your nice rating. Please come and see us again the next time you head our way. Sincerely, General Manager