Ratings based on 762 Verified Reviews

3.7 out of 5
72% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Las Vegas

Overnight stay/La Quinta Salt Lake city

Posted Jun 15, 2018
Worst La Quinta ever that I’ve stayed in. Elevator was not working, TV remote not working, no shampoo provided, the second room had used soap and empty shampoo container in sink and air conditioning not working well,bed linens looked like they were not changed, breakfast sucks ( no eggs or fruit at least). Not worth the price we paid ☹️
1 out of 5
by A verified traveler

Posted Jun 14, 2018
Hotel says 100% non smoking facility. Both rooms reaked of smoke. Front desk said sorry that’s all we have. “I can have the rooms sprayed”. The entire facility is a dump. Needs to be torn down.
Comment from Hotel Management
Jun 18, 2018 by LQ Customer Care, Hotel Management
Larry, Thank you for taking the time to share this feedback. We are very disappointed to hear our hotel did not exceed expectations. Your comments will be taken into consideration as we work to improve our hotel and ensure it remains a smoke free environment. We hope to welcome you back in the future. Respectfully, Lacey LQ Guest Assistance
4 out of 5
by A verified traveler from Taylorsville

Posted Jun 2, 2018
The air conditioner was not working correctly. We called the office, she came down. But it didn’t help. The air conditioner ran for two minutes every 20 minutes. It was not long enough to cool things off. The room was hot!!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 2, 2018
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 31, 2018
2 out of 5
by A verified traveler

Posted May 31, 2018
Comment from Hotel Management
Jun 2, 2018 by LQ Customer Care , Hotel Management
Dear Valued Guest, We are very sorry to hear that your stay was not enjoyable. We hope you will give us another chance in the future to provide you with a better experience. Sincerely, Danielle LQ Customer Care
2 out of 5
by A verified traveler

Posted May 28, 2018
Comment from Hotel Management
Jun 2, 2018 by LQ Customer Care , Hotel Management
Dear Valued Guest, We are very sorry to hear that your stay was not enjoyable. We hope you will give us another chance in the future to provide you with a better experience. Sincerely, Danielle LQ Customer Care
2 out of 5
by A verified traveler from Idaho

Posted May 14, 2018
The rooms need a updated. Paint chipped off the wall in the bathroom. Lights by the beds didn’t work. And the t.v. Only had one channel
Comment from Hotel Management
May 19, 2018 by LQ Customer Care, Hotel Management
Wally, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, Diana - LQ Customer Care
2 out of 5
by A verified traveler

Long black hair covering walls and floor

Posted May 13, 2018
My husband and I stayed here and won’t go back. When we walked in the lady at the front desk seemed off. We checked in and went to our room. When we got into our room the first thing we noticed was the tile floors were covered in long black hair. We went into the bathroom and again, the whole floor was covered in hair, even on the walls. We went downstairs and asked the front desk lady to please have someone sweep the floor and we left for a dinner date. When we returned the floor still had not been swept and nobody came for the rest of the night. I also had an allergic reaction to the soap that is provided at the hotel later that night, and I have no allergies that I know of. I was disappointed because after a long day I just wanted to shower and the floor was disgusting and then the soap made my hands swell up, so no, I won’t be returning.
Comment from Hotel Management
May 19, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be further discussing with our management team to address your comments, so that similar situations do not occur. Respectfully, Diana - LQ Customer Care
2 out of 5
by A verified traveler

Posted May 10, 2018
I was very surprised by this hotel. I have stayed at La Quinta’s before, but this hotel was definitely not as good compared to my previous experiences. When I got into the room we checked the beds, and the sheets had yellow stains on them. Also, the TV was not functioning.
Comment from Hotel Management
May 15, 2018 by LQ Customer Care, Hotel Management
Nathan, Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be discussing your feedback with our management team to address the issues you noted, so that similar situations do not occur. Respectfully, Diana - LQ Customer Care