West Village Vacations from $870

Bare minimum. Convenient and nice location, however room felt dirty. Arrived and only 1 bath towel, no face clothes or shower mat, no extra pillow cases for extra pillows. Fine if you’re in and out but even then I would pay more for a nicer spot next time. Unfortunately was a regret. Cleaning staff was lovely but besides that mediocre at best.

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

Paul in Security saved the day when I left clothes in the drawers and needed them FedEx-ed to me quickly before another flight. Everyone was so nice at our stay down to the people serving coffee. This was also excellent customer service! Would love to stay here again

Definitely not a 4 star hotel, though they charge you for it. No restaurant, no in room dining, no bell service. Lobby is just one large room. No pool. Small gym. Loud parties at night. People smoking on floors. Rooms are ok. Definitely not aligned with the quality of other ACE hotels.

Such a beautiful hotel and perfect location of exploring the city! The Gold Room bar is such a gem. Looking forward to staying here again soon with my family!