West Village Vacations from $339

Great rooms, staff and food

Normally my absolute Favorite Hotel while visiting my family on Long Island, I froze Both nights in my room the temperature never reached above 67°, no matter how high I turned up the heat, luckily I found an extra blanket it the closet, helped a bit but was so very uncomfortably cold… the bellhops were just so wonderful about bringing my luggage to and from my car to room and back to car💜, and room service was prompt and the staff courteous!! I went to desk to buy some water and asked for some more Tea k cups and some cramer, and it was not put in the bag of water bottles and when I realized it, I called down to the desk and they never brought it to me as promised. Upon checkout, I left my 1st Edition book on the bed and having already left, called the front desk to inquire if I could return and pick it up, was told they did not have it and transferred me to Housekeeping- they never answered the phone and I left a message and nobody has yet to return my call… I KNOW I left the book there on the bed and it is very unsettling that the staff didn’t seem to care that I wanted my property returned to me… I was still on Long Island and I would’ve gladly come to pick up my book, now I am home without it… your hotel has always had such wonderful customer service, please don’t let it slip. I will pay for my book to be sent back to me. I really want it returned It’s called Pendergast the beginning. It’s a hardcover first edition book. I can be reached at 631-278-5881. Thank you.

The place is beautiful. Clean and comfortable. A little chilly where breakfast was served but it was unusually very cold outside. Love the library to relax Def highly recommend

Clean rooms and space in room.

I have stayed here many times. It says a lot that I recognize the staff. They are kind, considerate, the concierge is fantastic, and they remember your name. The rooms are not NY rooms. They are huge with so much closet space. Absolutely fantastic gem in NYC!