Ratings based on 681 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Boston

Close to Yellowstone

Posted Aug 17, 2017
Pros: Proximity to Yellowstone Park
Location: Fantastic location. Try the Pancake house
We were very pleased with the family suite in this hotel. The space is very large and has a full kitchen. This was a great place to day trip into Yellowstone each day. The breakfast is adequate, but the same every day. The pool and hot tub are small but fine - just enough for an end of the day swim.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City MO

Nice hotel close to Yellowstone National Park

Posted Aug 15, 2017
Pros: I liked how close it was to Yellowstone National Park. I loved our room on the front corner on the 3rd floor. We had a great view of the mountains.
Cons: The breakfast could be improved.
Location: The location was great. You could walk to their downtown to all the shops and restaurants.
We had a very nice room on the corner with two windows. We could see the mountains from one of the windows. The king size bed was very comfortable. West Yellowstone is a cute little town and minutes away from the west entrance to Yellowstone National Park. The breakfast wasn't the greatest but it was ok.We would definitely stay in this hotel again.
Comment from Hotel Management
Aug 16, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Carolyn, Thank you for taking the time to share this helpful feedback with us. We are happy to hear you enjoyed your room location and we hope you had a fantastic time in West Yellowstone. We wish you safe travels and we hope you visit us again soon. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Service

Posted Aug 7, 2017
When checking in I realized I messed up and needed a bigger room. They were able to accomidate and it completely changed our experience.
Comment from Hotel Management
Aug 16, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you for staying with us at Gray Wolf Inn & Suites. We are very happy to hear you were able to switch your room to something that was more accommodating to your needs and that you were happy with your experience. We wish you safe travels and we hope you visit us again soon. Best, Bree A. Customer Service Manage Gray Wolf Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
great staff, nice location, breakfast included. I will definitely recommend to my friends. This is the best place in the three nights stay in Yellowstone.(I choose three different hotel/Inn to live.
Comment from Hotel Management
Jul 24, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you very much for the great review and for choosing to stay with us at Gray Wolf Inn & Suites. We are happy to hear you had a great experience with us and we hope you visit again soon. Safe travels! Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from simi valleh

Yellowstone

Posted Jul 16, 2017
Great location great staff only down side is pool is indoors and the spa majes the room way too hot when it is already warm out. .
Comment from Hotel Management
Jul 19, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello John, Thank you for the great review and for staying with us at Gray Wolf Inn & Suites. We are happy to hear you had a wonderful experience with us but we do apologize that we do not have an outdoor pool for your enjoyment. We wish you safe travels and we hope you visit us again in the future. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
3 out of 5
by A verified traveler

Posted Jul 14, 2017
Found saliva/blood stain on pillow case and lots of black hairs in bath mat and tub. Also found chopsticks in dishwasher.
Comment from Hotel Management
Jul 19, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you for choosing to stay with us at Gray Wolf Inn & Suites. We sincerely apologize that your room was not properly cleaned. We have spoken with our management team about your comments in order to make immediate improvements. We will be sure to make certain that this does not happen again in the future. We wish you safe travels. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Close to West Yellowstone

Posted Jul 14, 2017
Great location! 2 mins from entrance of West Yellowstone, couldn't beat that. Close to restaurants, shopping & grocery store (small town). Room was nice size, clean, quiet, and all the normal amenities in the room, including fridge w/small freezer which we used everyday. Breakfast was included, not a huge selection, but it was free. Kids enjoyed the pool/hot tub.
Comment from Hotel Management
Jul 15, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Ann, Thank you for the great review and for staying with us at Gray Wolf Inn & Suites. We are happy to hear you had a good experience with us and we hope you will visit us again soon. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
3 out of 5
by A verified traveler from SD

Meh

Posted Jul 7, 2017
Pros: close to everything Decent breakfast Friendly staff Cons: dated rooms. Shabby bathroom Loud air conditioning Loud refrigerator Firm beds Tv was big, but the the picture seemed pixelated...maybe it's not HD.
Comment from Hotel Management
Jul 15, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Chic Chick, Thank you for the great review and for staying with us at Gray Wolf Inn & Suites. We apologize that the room did not meet expectations but we hope you still had a great experience with us. We wish you safe travels and we hope you will visit us again in the future. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Great and Clean

Posted Jul 4, 2017
We did not expect too much about it at first. But when were amazed by the spacious room, clean and comfortable in everything. We are very satisfied with Grey Wolf.
Comment from Hotel Management
Jul 15, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Adele, Thank you for the great review and for choosing to stay with us at Gray Wolf Inn & Suites. We are happy to hear you enjoyed your room and that you were satisfied with your experience. We wish you safe travels and we hope to see you again in the future. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Convenient and Clean

Posted Jul 3, 2017
Pros: Nice room. Convenient to Yellowstone.
Cons: Stock up on breakfast bar items.
Front Desk clerk very pleasant...her helper was not very knowledgeable. Very nice room. They ran out of breakfast items in the first hour of serving breakfast, even though there was no real crowd. They just weren't stocked properly.
Comment from Hotel Management
Jul 15, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you for the great review and for staying with us. We apologize that the breakfast bar was not properly stocked and we will be sure to discuss your comments with our staff to make immediate improvements. We wish you safe travels and we hope you visit us again soon. Best, Bree A. Customer Service Manager Gray Wolf Inn & Suites