Ratings based on 701 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CA and Mexico

noisy

Posted Sep 14, 2017
Pros: they had a restaurant on site and a little casino for seniors works great
Cons: front desk should have rooms where they are not allow pets for people with allergies and they have to be sanitized they were the worst 2 nights
Location: we didn't go out of the hotel at night since we were in the park both days
we ended up at the end of the hole way all night gests entering to the hotel slamming the door and we had dogs in the room got allergies very bad and in front of our room they had dogs barking and crying all night If you stay at this location do not accept to be closed to the entrance very noisy
Comment from Hotel Management
Nov 9, 2017 by Bree A. Customer Service Manager, Hotel Management
Hello RT, Thank you for taking the time to share this feedback with us, we truly appreciate it. We apologize for the poor experience you had during your visit. We do allow pets on the 1st floor of the hotel but the other floors are pet free. We sincerely apologize that we were not able to accommodate the pet issues for you during your visit. We are also very sorry for the noise issues you experienced. We have made note of all your comments and will do our best to make valuable improvements. We wish you safe travels and we hope to see you again in the future. Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
4 out of 5
by Roger

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Hello Roger, Thank you for sharing this great review with us, we truly appreciate it! We hope you had an excellent time during your visit and we hope to see you again in the future. Safe travels! Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
4 out of 5
by A verified traveler

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Hello Valued Guest, Thank you for sharing this review with us, we appreciate it. We hope you had a great experience and we hope to see you again soon. Safe travels! Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
4 out of 5
by James

Nice get away.

Posted Sep 4, 2017 on Hotels
Very close to Yellowstone west entrance. The town is small and there are limited choices when it comes to eating establishments. We had a lot of fun and saw a lot of wild animals and beautiful landscape. It was amazing. The hotel is dated but clean and well kept. The cost exceeds any reasonable value. I would stay there again, despite the age of the hotel.
Comment from Hotel Management
Sep 13, 2017
Hello James, Thank you for sharing this great feedback with us, we truly appreciate it! We are happy to hear you had a great time during your visit and we hope to see you again in the future. Safe travels! Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
4 out of 5
Recommended
for Everyone
by A verified traveler from warwick, ny

clean rooms

Posted Aug 27, 2017
Pros: coffee in the early morning
Cons: update hallways
Location: so close to yellowstone
rooms were clean, hallways a bit outdated, lobby was nice
Comment from Hotel Management
Sep 4, 2017 by Bree A. Customer Service Manager, Hotel Management
Hello Ri, Thank you for sharing this feedback with us, we truly appreciate it. We wish you safe travels and we hope you will visit us again soon. Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Yellowstone

Posted Aug 7, 2017
Pros: Clean, good size room, convenient to the Yellowstone, hot breakfast.
Cons: Nothing
Location: Close to everything in West Yellowstone.
We stay in a family suite. Very spacious room with one King and two double bed. Everyone had a great time there.
Comment from Hotel Management
Aug 16, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you so much for this fantastic review! We are thrilled to hear you and your family enjoyed your stay with us. We wish you safe travels and we hope you visit us again soon. Best, Bree A. Customer Service Manage Holiday Inn West Yellowstone
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Very convenient

Posted Aug 7, 2017
Great helpful staff!!! Excellent manager Large comfortable rooms Nice pool
Comment from Hotel Management
Aug 16, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Caroline, Thank you for taking the time to share this great review with us, we truly appreciate it! We are very happy to hear you enjoyed your time with us and that our staff provided you with excellent service. We wish you safe travels and we hope to see you again in the future. Best, Bree A. Customer Service Manage Holiday Inn West Yellowstone
4 out of 5
by Michael

Yellowstone trip

Posted Aug 1, 2017 on Hotels
Great hotel one of the nicest
Comment from Hotel Management
Aug 16, 2017
Hello Michael, Thank you very much for choosing to stay with us at Holiday Inn West Yellowstone. We hope you had an excellent time during your visit and we hope to see you again in the future. Safe travels! Best, Bree A. Customer Service Manage Holiday Inn West Yellowstone
5 out of 5
by A verified traveler

Posted Aug 1, 2017 on Hotels
Big room, staff was very helpful with resolving a room problem on check in, breakfast in restaurant was decent (no free breakfast), great location just outside Yellowstone
Comment from Hotel Management
Aug 16, 2017
Hello Valued Guest, Thank you very much for taking the time to share this feedback with us. We are happy to hear you had a great experience and that our staff provided you with great service. We wish you safe travels and we hope to see you again in the future. Best, Bree A. Customer Service Manage Holiday Inn West Yellowstone
5 out of 5
by Gary

great place to stay

Posted Jul 30, 2017 on Hotels
Great area and great hotel, very pleased.
Comment from Hotel Management
Aug 2, 2017
Hello Gary, Thank you for the great review and for staying with us at Holiday Inn West Yellowstone. We are happy to hear you had a great visit and we hope to see you again in the future. Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone