Ratings based on 701 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by lukasz

Posted Oct 31, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
Thank you for taking the time to rate your stay with us! We truly appreciate it. We are thrilled to know you had a wonderful stay with us and we hope to see you again in the future! Best, Andrea Customer Service Manager Holiday Inn West Yellowstone
5 out of 5
by Nathan

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
Hi Nathan, Thank you so much for taking the time to rate your stay with us! We truly appreciate it. We are thrilled to know you had a wonderful experience with us and we hope to see you again in the future. Best, Andrea Customer Service Manager Holiday Inn West Yellowstone
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
They were great accommodating us at the last minute. Very nice room
Comment from Hotel Management
Oct 30, 2017 by Andrea, Hotel Management
Thank you for sharing this review with us! We truly appreciate it. We are very happy to hear you enjoyed your stay with us and that our staff provided you with excellent service! We wish you safe travels and hope to see you again in the future! Best, Andrea Customer Service Manager Holiday Inn West Yellowstone
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2017
Very nice room! Lots of space. Did not have free breakfast but there was a bar and restaurant connected to the hotel. We would stay at this hotel again whenever we come back to Yellowstone. We were on the first floor and saw a red fox the second morning of our stay. It was a very comfortable and quiet stay.
Comment from Hotel Management
Oct 30, 2017 by Andrea, Hotel Management
Hi Andi, Thank you for sharing this review with us! We truly appreciate it. We are very happy to know you had a wonderful experience during your stay and found the restaurant to be very convenient! That is also very cool you saw a fox! Thanks again for sharing this with us and we wish you safe travels and hope to see you again in the future! Best, Andrea Customer Service Manager Holiday Inn West Yellowstone
2 out of 5
by A verified traveler from Dubuque, Ia.

Handicap room.

Posted Oct 19, 2017
We were given a handicap room without being told! Very expensive($240). No other rooms available. West Yellowstone motels price gouge because of their location! Stay in any other city if possible!
Comment from Hotel Management
Oct 27, 2017 by Andrea, Hotel Management
Hi Robert, Thanks for sharing this with us! We really appreciate it. We apologize for the switch on your room reservation. We have made note on your comments and have passed them along to our staff. We work hard to make sure our customers to have the most enjoyable stay possible, therefore, we apologize this happened to you. Thanks again for sharing this with us! Best, Andrea Customer Service Manager Holiday Inn West Yellowstone
5 out of 5
by christopher

Hi in West yellowstone is nice

Posted Oct 12, 2017 on Hotels
Great stay nice full service hotel
Comment from Hotel Management
Oct 27, 2017
Hi Christopher, Thank you for taking the time to share this great review with us! We really appreciate it. We are thrilled to know you had such a wonderful experience during your stay and that you were provided with excellent service! Thanks again for sharing this with us and we hope to see you again in the future! Best, Andrea Customer Service Manager Holiday Inn West Yellowstone
3 out of 5
by Ashley

Okay stay

Posted Oct 11, 2017 on Hotels
It was an okay hotel but very over priced.
Comment from Hotel Management
Oct 27, 2017
Hi Ashley, Thank you for taking the time to share this review with us! We really appreciate it. We hope you enjoyed your stay with us. We have made note of your comment and we appreciate you expressing this to us. Thanks again, Andrea Customer Service Manager Holiday Inn West Yellowstone
5 out of 5
by Demie

Posted Sep 25, 2017 on Hotels
it was wonderful
Comment from Hotel Management
Nov 9, 2017
Hello Demie, Thank you for sharing this great review with us, we truly appreciate it. We are happy to hear you had a wonderful experience during your visit and we hope to see you again in the future. Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Toilet Problem

Posted Sep 24, 2017
Pros: Everything else was fine. Comfortqable bed, nice shower, clean room.
Cons: The toilet
Location: Great location just outside Yellowstone
Everything was fine with the exception of the toilet in the bathroom. It must have been taken from a kindergarten somewhere. It sat so low to the floor it was extremely uncomfortable.
Comment from Hotel Management
Nov 9, 2017 by Bree A. Customer Service Manager, Hotel Management
Hello Mike, Thank you for taking the time to share this feedback with us. We are happy to hear you enjoyed your visit, but apologize that the toilet did not meet your expectations. We will pass along your comments and do our best to make the proper improvements. We wish you safe travels and we hope to see you again in the future. Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
It was a nice experience. Everybody was nice and kind. However, food in a night was cold.
Comment from Hotel Management
Nov 9, 2017 by Bree A. Customer Service Manager, Hotel Management
Hello Valued Guest, Thank you for sharing this great review with us, we truly appreciate it. We are happy to hear you had a great experience during your visit and that our staff provided you with great service. We are sorry that the food did not meet expectations and we will do our best to make valuable improvements. We wish you safe travels and we hope to see you again in the future. Best, Bree A. Customer Service Manager Holiday Inn West Yellowstone