Restaurant

Reviews of Rogerthorpe Manor Hotel

3.5 out of 5
Rogerthorpe Manor Hotel
Thorpe Lane, Badsworth, Pontefract, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 136 out of 237 reviews" "
Rating 8 - Good. 76 out of 237 reviews" "
Rating 6 - Okay. 17 out of 237 reviews" "
Rating 4 - Poor. 6 out of 237 reviews" "
Rating 2 - Terrible. 2 out of 237 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Joe (Receptionist) on Dec 29, 2023
Hi Steve,Thank you for taking the time to submit a rating of the Manor, we really do appreciate it.Kind regards,

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely suprise hotel
Staff were amazing and so helpful, one lady working there saw my milk abd put it in an ice bucket for me. How cool is that?
Stayed 2 nights in Nov 2023
Response from Team Rogerthorpe on Nov 30, 2023
Hi Jeffrey, We're always happy to help!Kind regards

8/10 Good

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would I go back, yes.
Well managed, breakfast excellent. Spacious room and very quiet.
Stayed 2 nights in Nov 2023
Response from Team Rogerthorpe on Nov 30, 2023
Hi Phil, Thank you so much for your review, we really do appreciate it!Kind regards

8/10 Good

Basil

Stayed 2 nights in Oct 2023
Response from Joe (Head of Hospitality) on Nov 6, 2023
Hi Basil, Thank you for rating us a high score, we really do appreciate it!Kind regardsTeam Rogerthorpe

10/10 Excellent

Kate

Stayed 1 night in Oct 2023
Response from Joe (Head of Hospitality) on Nov 6, 2023
Hi Katie,Thank you for giving us a 10 out of 10 rating, we really do appreciate it!Kind regardsTeam Rogerthorpe

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but there is room for improvement
We stayed for one night in suite 18 and first impressions were fantastic. The room is really spacious and the mezzanine bathroom is very luxurious looking. I did enjoy my stay but there were a few things that could have been improved given that the price of the room was quite expensive. There was a TV on the wall opposite the bed and one near the bath, neither of which worked. The mirror on the dressing table was a little round IKEA mirror and the lighting near the dressing table was too dim to be of any use for putting on make up. There were drawers in the dressing table but no hair dryer, no plug sockets close enough to use straighteners so your only option is to sit on the floor near the full length mirror and use the kettle socket. There were no tissues or anything on the dressing table either, and after staying in other 4 Star hotels there are usually some nice little luxury touches to make it feel special but there wasn't anything. No room instructions on how to use the heating or details of how to contact room servic or copies of menus. The room has high beams so was quite chilly during the night, first thing in the morning and also when getting out of the shower due to the open plan design. However, the bed was comfortable, the bath was amazingly deep and the room was clean. I just wasn't as wowed as I was hoping to be.
Stayed 1 night in Sep 2023
Response from Joe (Head of Hospitality) on Nov 6, 2023
Hello Cheryl, Thank you for your feedback. Here at the Manor we always welcome comments from our guests in order to improve on future stays. We appreciate sometimes appliances in the rooms might need looking at by the reception team which are always on hand up until 10:30pm every evening and followed thereafter by a night manager service. I shall raise those points with our maintenance team in order to check if both TV's are working. I shall also report the issue with regards to the lighting near the dressing table and shall put forward the idea of a socket to be possibly installed closer to this. Each superior suite is equipped with its own heating system, which is located on the wall by the card key slot. Any issues with this can also be raised with our reception team as mentioned above. I am sorry to hear of the slightly disappointing stay you had with us as I'm sure you can imagine we could have resolved the majority of your issues had this of been brought to our attention at the time.We do hope that you will consider stopping again with us in the future and we would like to thank you again for your valued feedback. Kind regardsTeam Rogerthorpe

10/10 Excellent

Aaron

Stayed 1 night in Sep 2023
Response from Joe (Hotel Reception) on Sep 19, 2023
Hi Aaron, Thank you for giving us a high score, we really do appreciate it!Kind regards

8/10 Good

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joe (Hotel Reception) on Sep 18, 2023
Hi Richard, Thank you for your high score of the Manor!We really do appreciate it and we hope to see you again in the near future. Kind regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and easy parking.
Stayed 1 night in Aug 2023
Response from Joe (Hotel Reception) on Sep 4, 2023
Hi Karen, Thank you for your 5 out of 5 response, we really do appreciate it!Kind regards

10/10 Excellent

Kirstie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funeral tea
We stayed here after a family funeral tea which was arranged so well by the staff at Rogerthorpe. Everything was lovely, from the food to the professionalism on such an emotional day. We filled the room which was so very well presented and the whole event went perfectly. The building itself and the grounds are amazing. The quality of service was outstanding. Thank you to everyone involved. I would highly recommend a visit and a stay here.
Stayed 1 night in Aug 2023
Response from Joe (Hotel Reception) on Aug 7, 2023
Hi Kirstie, We are so appreciative of your kind words. We always aim to strive for a high level of hospitality and personality here at the Manor and as a collective we are very grateful to be able to deliver on such a poignant and meaningful day.We do hope to see you again in the future.

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from Joe (Hotel Reception) on Sep 4, 2023
Hi Stephen, Thank you for your 5 out of 5 response, we really do appreciate it!Kind regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Joe (Hotel Reception) on Jul 18, 2023
Hi Ian, Thank you for scoring us 8 out of 10, we really do appreciate this and we hope to see you again in the near future!Kind regards

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location to Pontefract
Great place to stay, easy to find
Stayed 1 night in Jul 2023
Response from Joe (Hotel Reception) on Jul 18, 2023
Hi Graham, Thank you for scoring us 10 out of 10, we really do appreciate this and we hope to see you again in the near future!Kind regards

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Joe (Hotel Reception) on Jul 13, 2023
Hi Timothy, Thank you so much for raiting us with a 10 out of 10 score! We really do apprecaite this and we do hope to see you again in the near future. Kind regards

10/10 Excellent

Melvyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply superb.
Faultless!!
Stayed 2 nights in Jun 2023
Response from Joe (Hotel Reception) on Jun 26, 2023
Hi Melvyn, Thank you so much for your 10 out of 10 rating. We hope to see you again in the future!Kind regards,

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from Joe (Hotel Reception) on Jun 22, 2023
Good afternoon Mark, Thank you for your 10/10 response, we do hope to see you again in the future!Kind regards,

4/10 Poor

Kieran

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Joe (Hotel Reception) on May 22, 2023
Hi Kieran, Thank you for your score out of 10, we appreciate any and all feedback from our guests in order to provide and improve our service of hospitality. We do understand that based on your score we might have not met your expectations, however we do hope you will consider staying with us again in the future. Kind regards

8/10 Good

David

Stayed 1 night in May 2023
Response from Joe (Hotel Reception) on May 15, 2023
Hi David, Thank you for your high score rating, we really appreciate it and we do hope to see you again soon! Kind regards

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best place we have stayed ever 😍
Stayed 1 night in May 2023
Response from Joe (Hotel Reception) on May 15, 2023
Hi Karen, Thank you for your high score rating and kind comments, we really appreciate it and we do hope to see you again soon! Kind regards

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Joe (Hotel Reception) on May 15, 2023
Hi Raymond, Thank you for your high score rating , we really appreciate it and we do hope to see you again soon! Kind regards

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Joe (Hotel Reception) on May 15, 2023
Hi Paul, Thank you for your high score rating , we really appreciate it and we do hope to see you again soon! Kind regards

4/10 Poor

Grahame

Business traveler
Disliked: Property conditions & facilities
Not great
Not a great stay. No hot water for the first few hours of my stay (no actual water coming from taps), then barely warm water for the rest of the stay. Shower hose so perforated virtually nothing came out of the shower head. Terrible memory foam mattresses that compress to nothing meaning zero support. Music in the restaurant/bar too noisy to enjoy a quiet pint and meal. Food was OK, onion rings superb. Music at breakfast equally as loud, not great when trying to start your day gently.
Stayed 1 night in Mar 2023
Response from Joe (Hotel Reception) on Mar 30, 2023
Good evening Grahame, Thank you for your response. I am sorry to hear of the poor quality stay you had with us and I can totally understand your disappointment with the room facilities.I will personally look into this matter with regards to the water pressure and mattress quality. I shall also inform the relevant departments with regards to the music during evening and breakfast times. We do hope that you will choose to stay with us again so we can offer a better service for yourself.

6/10 Okay

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The room was good, with everything one would expect, but it was swelteringly hot and a cabinet over the radiator prevented me from being able to turn it off so I had to open the window. The Jacobean restaurant is not staffed well and two ladies were working their socks off to look after about 30 - 40 diners. One really annoying thing was that they would not let me have a tab to pay for everything at the end of the evening so I had to pay separately for each drink and course I ordered at the bar, and for a business user this spoiled my experience, and I now have four receipts to hand in to our accounts dept when one would have been much simpler. I was hardly going to run away when I was booked in for the night.
Stayed 1 night in Feb 2023
Response from Joe (Hotel Reception) on Feb 26, 2023
Hi John,Thank you for your response. I'm sorry to hear you did not have a great nights stay with us and can only apologise for the poor experience you received. I shall pass forward your points made in your response to the relevant departments and we hope you will choose to stay with us again in the near future.

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays in ages
I tend not to write reviews unless I'm either very disappointed or extremely happy. I was extremely happy in this case. I travel regularly and am a Hilton Diamond member. The Hilton @ Doncaster race course was full & I had a difficult decision to make, finding a suitable hotel in Doncaster with EV charging. Well I struck gold! I booked Suite 19, the only room left with 4 double beds & 2 shower rooms, it was more than enough for my needs :). It was clean tidy, well decorated and set out, the coffee making facilities were good, always a necessity. My check in with Simon was smooth & friendly.
Stayed 1 night in Feb 2023
Response from Joe (Hotel Reception) on Feb 26, 2023
Hi Adam, Thank you very much for your kind response. We are so happy to hear that you have enjoyed your stay with us and we do hope to see you again in the near future!

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in one of the suites and had an amazing night for valentines the meal was superb & the suite perfect. We have stayed here a few times and will definitely stay again.
Stayed 1 night in Feb 2023
Response from Joe (Receptionist) on Feb 16, 2023
Hi Neil,Thank you for your kind feedback. We hope to see you again in the near future!

10/10 Excellent

Peter

Stayed 1 night in Feb 2023
Response from Joe (Receptionist) on Feb 17, 2023
Hi Peter, Thank you for rating us highly in your review.We hope to see you again in the future!

4/10 Poor

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Joe (Hotel Reception) on Mar 13, 2023
Good morning Thomas,Thank you for your rating of our hotel. We do hope that you will stay with us again in the near future. Kind regards

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Lovely apartment, friendly staff, good food only downside was the early morning delivery right outside my room with a singing delivery driver, at 6:45am not good.
Stayed 1 night in Feb 2023
Response from Joe (Receptionist) on Feb 16, 2023
Hi David,Thank you for your feedback. I'd like to apologies on behalf of all of us here at the Manor on the unwanted disturbance in the early morning. We are currently looking at different solutions when it comes to early morning deliveries and optimising a better schedule. We hope to see you again in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Very nice place, will come again when visiting family.
Stayed 1 night in Jan 2023
Response from Joe (Receptionist) on Feb 16, 2023
Hi Chris,Thank you for your kind words, we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, the breakfast was really nice and the service was great too. The grounds are beautiful and the employees were friendly. Only thing that was a disappointment was the shower in our room was very poor, it had little power and wasn’t very hot.
Stayed 1 night in Jan 2023

10/10 Excellent

Keith

Stayed 1 night in Jan 2023
Response from Joe (Receptionist) on Feb 17, 2023
Hi Keith, Thank you for rating us highly in your review.We hope to see you again in the future!

8/10 Good

abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great
Very friendly and good value. Excellent breakfast. Poor shower and wifi
Stayed 2 nights in Jan 2023
Response from Joe (Receptionist) on Feb 16, 2023
Hi Abigail,Thank you for your response. We're sorry to hear not all aspects of the hotel matched up to your expectations and will pass this onto our maintenance team.

6/10 Okay

Helen

Night away from kids and dog
Lovely hotel, room was very cold as heating didn’t come on until 4pm, but they kindly provided a portable radiator. Reception staff very nice. Evening meal of garlic bread, mushroom soup and a pasta meals was very, very salty, we did pass on this information to waiting and bar staff and again to receptionist, but got no feedback, spoilt the evening.
Stayed 1 night in Dec 2022
Response from Joe (Receptionist) on Feb 16, 2023
Hi Helen,Thank you for your response. We're sorry to hear your stay with us did not match expectations and I shall pass this onto our kitchen team with hopes to avoid this issue again. We do hope you will visit us again in the future and wish you all the best.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY HOTEL LOVELY STAFF FOOD AMAZING HOTEL ROOM WAS LOVELY !
Stayed 1 night in Nov 2022

10/10 Excellent

Jade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, would recommend
Staff very efficient and friendly, good parking, food excellent.
Stayed 3 nights in Nov 2022

10/10 Excellent

David

Stayed 1 night in Oct 2022

8/10 Good

Mrs Victoria

Liked: Cleanliness, staff & service, room comfort
My friend and I weekend away.
Room was disappointing it was very small, it wasn’t like what was in the photos, if we had been staying more than one night we would have checked out.no bath only shower. Plenty of good soft towels plenty of hot water. Room was clean. No view only top of a roof.The staff were excellent even though they were short staffed.The dinning room was freezing cold and very unpleasant. Though food was excellent we didn’t enjoy it because of the cold room..there is no disable facilities and there are plenty of stairs..it is a beautiful old building with nice grounds.because of the heating problems it may put me off staying again.!
Stayed 1 night in Oct 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fix the wifi
The hotel is always clean and tidy. If you are there for business, be aware that the Wifi is shocking and doesn’t reach most rooms. Also, shower early as there is rarely hot water later on.
Stayed 1 night in Sep 2022

10/10 Excellent

C

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic place to stay
Excellent hotel amazing breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service
Rogerthorpe Manor Hotel - misleading photos
Disappointed as the executive room photos showed a bath with a TV. My room didn't have one so I asked reception who said executive rooms don't have TV's in the bathroom, it's the next level up which is very misleading! Also, in room 2, the wifi was totally pants and was so poor, none of my devices would connect. So although the wifi was included, it didn't work in the room. Room was fairly basic, although nice to have a little sort of living room. There was a TV in the bedroom and one in the other room bit but only 1 remote control which when you changed channels on one, would trigger the other TV which was well annoying!! Staff were all friendly and helpful. Hotel was in lovely surroundings.
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Stayed 1 night in Aug 2022

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Lucy

Stayed 1 night in Jul 2022

8/10 Good

Simon

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic overnight
A friendly check in and a fantastically appointed suite. Beautiful surroundings, gardens and venue.
Stayed 1 night in Jul 2022

8/10 Good

Fionna

Stayed 1 night in Jul 2022

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings
Clean rooms, prom going on whilst there which the hotel did inform me of, however, they did not advise our room was right above the function room!! Food in pub was good quality but limited selection. Staff very attentive and service quick. Will we return? No i dont think so.
Stayed 1 night in Jul 2022