Ratings based on 1,483 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely located in Leeds

Posted May 29, 2017
Positives - Situated next to the canal and train station. Comfy bedroom, with good air conditioning system. Fridge in room was handy. Hotel in good condition. Negatives - Lift buttons on both sides would get knocked standing in them... so easy to end up touring other floors! Bit annoying but sort of funny too. Breakfast in Sky lounge was very disappointing and wasn't worth the extra money on top of the breakfast cost as the buffet was very limited, no fresh bread out, sausages were just fat and gristle (Awful) cheap streaky fatty bacon, no cherry tomatoes as suggested on the menu with the full English.
Comment from Hotel Management
May 30, 2017 by Julia Trenz, Hotel Management
Dear Mark and Lou, Thank you for your review of your recent stay at the hotel. I am very happy that overall you've enjoyed your time in Leeds however at the same time disappointed to hear that the breakfast experience let you down. Please accept my sincere apologies and rest assured that I have shared your feedback with the Sky Lounge and the Kitchen team. Kind regards, Julia
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Really nice hotel with a good atmosphere

Posted May 15, 2017
Pros: Rooms with views location
Cons: Skybar service, more lifts needed
Location: Located by the canal right in the centre of town near everything
Love this hotel and would stay again. It would have got a 5 if the small things were sorted out. Staff in the skybar were a little on the slow side. One of the lifts was out of order so getting up and down from 10th floor involved a few crowded and infrequent lifts. Shower gel dispenser in shower didn't work so I had to leave the shower to find some shower gel. None of these things would stop me returning as the rooms were clean and spacious with fantastic views and the staff in the ground floor restaurant were friendly and efficient in complete contrast to the sky bar and the location of the hotel is superb.
Comment from Hotel Management
May 17, 2017 by Julia Trenz, Hotel Management
Dear Nat, Thank you for the review of your stay. I am disappointed to hear that we did not get everything perfect and there were some small things wrong, however I appreciate the feedback so we can learn from it and get it right for your next visit to Leeds and the hotel. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff and Hotel excellent

Posted May 13, 2017
Overall we had a great experience at the hotel and the surrounding area with friends which contributed to a celebration of our 20th year of us meeting on holiday in Jersey .
Comment from Hotel Management
May 17, 2017 by Julia Trenz, Hotel Management
Good morning, Celebrating your 20th year of friendship - what a fabulous reason to stay at the hotel! We hope we'll see you again over the next years to come.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel convenient for city centre

Posted May 9, 2017
Friendly staff, easy walk into Leeds centre, bars/restaurants close to. Rooms lovely and clean. Plenty of choices for breakfast, with seating looking out on the canal.
Comment from Hotel Management
May 17, 2017 by Julia Trenz, Hotel Management
Good morning. Thank you for your positive review. We hope to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

nice hotel

Posted Apr 22, 2017
the staff were friendly and looked after us. in the city centre.
Comment from Hotel Management
May 1, 2017 by Julua Trenz, Hotel Management
Dear Deep, I am happy to hear that you were looked after by the team at the hotel. I hope to welcoming you back soon! Kind regards, Julia Trenz
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 17, 2017
Perfect hotel location for city centre and train station. Staff really helpful. Breakfast was more than sufficient, plenty of choice and all fresh. Sky bar had great views over the the city, but drinks were a little expensive. Would return.
Comment from Hotel Management
May 1, 2017 by Julia Trenz, Hotel Management
Dear Rhubarb, I am glad to hear you had a great stay and I am looking forward to your return stay hopefully soon. Kind regards, Julia
5 out of 5
Recommended
for Everyone
by A verified traveler from brough

Nice hotel close to shopping and bars

Posted Apr 5, 2017
Great break will be back to stay again enjoyed the sky lounge
Comment from Hotel Management
May 7, 2017 by Julia Trenz, Hotel Management
Dear John and Deb, Thank you for your great review - looking forward to having you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from lincoln uk

central hotel near Leeds direct arena

Posted Apr 3, 2017
Pros: The conceriage in the evening accommodating my need for tea and toast! Nothing was too much trouble, very friendly and courteous staff.
Cons: The other guests! Ha ha A television being played at full blast till half three in the morning wasn't really conducive to a good nights sleep.
Location: Leeds direct arena which we went to.
We booked the hotel which was close to Leeds Arena to see Europes strongest man on April 1st. Bonus of the trip is all the strongest men stayed there too!
Comment from Hotel Management
May 1, 2017 by Julia Trenz, Hotel Management
Dear Claudia, Thank you for your positive review of your stay. We are always thriving to go the extra mile for our guests and I am happy to hear that our Concierge was fabulous. Hopefully we will see you again for next year's competition. Kind regards, Julia
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to rail station/ city centre

Posted Apr 3, 2017
Cons: One lift of 3 was out of use. Busy at times eg check in / check out/ breakfast
Great - with view of canal and access to local bars/ restaurants
Comment from Hotel Management
May 1, 2017 by Julia, Hotel Management
Dear Peter, Thank you for your feedback. I am extremely disappointed like you with the lift situation and fully appreciate your comments. I can only apologise for the way this impacted on your stay. We look forward to making you welcome in Leeds soon again. Kind regards, Julia
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Apr 1, 2017
Nice room, hotel is close to the town centre and a 10 minute walk from the station
Comment from Hotel Management
May 1, 2017 by Julia, Hotel Management
Good afternoon, Thank you for the rating of 5 out of 5. I am happy to hear you had a great stay with us. Kind regards, Julia