Nice building, not well serviced at the moment
Posted Aug 30, 2016
Beautiful Victorian building and over the road from the station with free parking so very handy. Rooms have high ceilings and nice decor, and are clean. Decent bath and shower, not much storage but okay for a few days.
Where it fell down was the service; on arrival, big line to check in, one lady doing her best on the desk while others were doing other things. Had two breakfasts, arrived with over half an hour left to go for each, no pastries left, no cups or glasses out, half the hot food needing replenishing, and when it was it wasn't the nicest. We had a lie in and found a café to breakfast in on the third day. The one day when we needed our room changed we put the 'please service our room' sign up at noon (two hours left before end of shift) and it didn't happen.
There was a wedding on this weekend and it was a bank holiday. That's understandable but if you know things are happening in advance there should be planning in place to be able to deal with them. Besides I read similar recent reviews so it seems it wasn't just us.