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Reviews of Holiday Inn Express Leeds East, an IHG Hotel

3 out of 5
Holiday Inn Express Leeds East, an IHG Hotel
2 Aberford Road, Oulton, Leeds, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 254 out of 627 reviews" "
Rating 8 - Good. 256 out of 627 reviews" "
Rating 6 - Okay. 76 out of 627 reviews" "
Rating 4 - Poor. 33 out of 627 reviews" "
Rating 2 - Terrible. 8 out of 627 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family and small children
Hotel was shut and we were not informed. Had to find a hotel for that evening after arrival
Stayed 1 night in Jun 2021

10/10 Excellent

Dan, Brighton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for 2nd time. staff helpful at these times with covid world.
Stayed 3 nights in Sep 2020
Response from Reception Team on Sep 9, 2020
Thank you for taking the time to provide your positive feedback and kind comments regarding the team.

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Reception Team on Sep 7, 2020
Thanks for reviewing your stay. We are glad you found the hotel to your expectations and had a clean, safe and comfortable stay. Please come back again soon

4/10 Poor

Lubna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So we went for one night. Although the room and the hotel was clean and it was a peaceful rest, we had paid the price for included breakfast ( buffet) so we paid the extra 17 pound included in the price, when we got down stairs it was literally croissants and tea, other option was for them to make u a sausage sandwich, which we didn't want. As we eat halal meat only. There was no buffet, and no information prior to the stay that due to Covid 19 there wouldnt be a buffet. Although everyone was touching the tea machine to get tea out? If id known the breakfast wasnt a buffet, i would have happily booked something £25 less ended up paying 15 pound for breakfast else where.
Stayed 1 night in Aug 2020
Response from Reception Team on Aug 30, 2020
Hi, As with all Holiday Inn Express Hotels, breakfast is always included free of charge and is incorporated as part of the room rate. You will have been told on check in that due to the current covid-19 pandemic, breakfast is different to our normal breakfast. We still offer a reasonable breakfast for the rate paid by our guests. We hope to get our normal buffet back soon. However, this still does not include Halal products. Like all other dietry requirements, these can be requested prior to you stay and the hotel will try its best to cater for such needs. The coffee making machine obviously is used by multiple guests, which is why there are facilities for sanitizing hands before and after use and the machine itself kept clean by the strict systems put in place that meet the government recommendations. We look forward to welcoming you again in future , when hopefully our normal systems are back in place.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Reception Team on Aug 28, 2020
Thank you for reviewing your stay with us. We look forward to seeing you again soon.

8/10 Good

Rita

Liked: Cleanliness, room comfort
Last minute
booked at last minute been before. Disappointing breakfast ordered sandwiches due to covid but failed to top up other breakfast items seemed like too much trouble nice clean room
Stayed 2 nights in Aug 2020
Response from Reception Team on Aug 28, 2020
Thank you for reviewing your stay. Breakfast is limited due to covid. However the staff do top up according to demand, unless we run out of some items from time to time. Our breakfast arrangement is continually changing, as and when appropriate, with a view to slowly bring back our normal breakfast buffet. Please stay again in future to enjoy this. For now, however, the safety of all our guests and staff is paramount and we thank you for your understanding. We are glad you enjoyed the rest of your stay and we look forward to seeing you again soon.

6/10 Okay

FadyYanni, Derby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We stayed one night in this hotel. Staff was friendly and nice, but there was no lift for our heavy luggage. Also room was small for a family. But clean and good facilities.
Stayed 1 night in Aug 2020
Response from Emily on Aug 24, 2020
Good Morning, Thank you for your feedback. We hope to welcome you back to the hotel in future. Many Thanks

8/10 Good

Sharon, Glasgow Scotland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money was great and would definitely book another stay.
Stayed 2 nights in Aug 2020
Response from Emily on Aug 24, 2020
Good Morning Sharon, Thank you for your feedback! We're glad you enjoyed your stay with us. Many Thanks

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Room was very hot and no airconditioning in the rooms also ni Buffett breakfast but given sausage sandwiches and a very small selection of other bits.... no fruit juise for tge kids and was told they had run out and there was no alternative. Staff were very nice tho.
Stayed 1 night in Aug 2020
Response from Emily on Aug 23, 2020
Good Evening, Thank you for your feedback, there are fan's available at reception if the rooms do get too hot. I do apologize for running out of the juice pots and we are making sure this doesn't happen again for the future, Many Thanks

6/10 Okay

Nicolas

Business traveler
Liked: Staff & service
Stayed 4 nights in Aug 2020
Response from Reception Team on Aug 22, 2020
Thank you for reviewing your stay. We apologize for not meeting your expectations. Maybe you could contact the hotel and let us know why ? We hope to see you again and show you how our service to you can be better.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Reception Team on Aug 22, 2020
Thank you for reviewing your stay. We are glad you found everything as expected and that your stay was clean, comfortable and safe. We look forward to seeing you again.

10/10 Excellent

joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
Really good stay. Friendly staff, good location , comfortable and quiet room.
Stayed 1 night in Aug 2020
Response from Reception Team on Aug 20, 2020
Thank you for taking the time to share your positive feedback. Kind regards, Reception Team

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
We were checked into an accessible room on the ground floor, I questioned this and advised I would prefer an normal room due to the height of the furniture and facilities and were were asked to wait for them to try to relocate us - unfortunately this wasn't possible but they would try for the second night...we asked a number of times but kept being told we need to wait for all new guests to arrive before they could do this so by 10pm on 2nd night we gave up. unfortunately we were near the "staff" / "cleaning" "Kitchen" room and it was incredible noisy from the machinery, washing facilities etc, with alarms going off and the workings of the appliances into the early hours. I recall being out in the corridor at 1.30am on the first night to try find out where it was coming from and I closed a door in the corridor. We tried to discuss this with reception the following morning, but were advised that nothing would have been on at that time! The breakfast hot sandwich was just thrown together and very little care or thought behind it, dry bread, on first morning even the sausages hadn't been cut. We actually compared the facilities to the Travelodge that we have previously stayed in when we go away for work and this didn't match up for comfort, or customer service or facilities & they are a budget hotel that we could have got better nights sleep at a fraction of the cost. We were very disappointed. The only benefit to our stay was the park across the road We wont be staying again.
Stayed 2 nights in Aug 2020
Response from Reception Team on Aug 22, 2020
Hi, Thank you for reviewing your stay with us. We apologise for not meeting your expectations during this stay. We are using comments such as yours to improve service to all guests. Normally, we would have been able to room move yourselves to a more suitable room, however on this occasion we were fully booked. Our staff did try hard to room move you, but were unable to do so. Breakfast is very limited at the moment due to Covid restrictions. We are trying hard to get back to our normal breakfast offering as soon as possible. This has even changed again since your departure. We are only able to do things in a certain way, for the safety of all guests and staff. We apologize that the only "hot" items we do at the moment are the sandwiches. This is in an effort to reduce and minimize contact with the food. Please contact me (Ian) at the hotel, as I'd like to discuss how we can redeem your custom, to show you that your experience was a one off and not the norm. Thank you

8/10 Good

E, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the suburbs, it's more for people who drive than those rely on public transport. The room was quite small and cramped. The staff was very friendly and helpful.
Stayed 1 night in Aug 2020
Response from Reception Team on Aug 16, 2020
Hi, Thank you for reviewing your stay. You are right the hotel is situated central to Leeds, Wakefield and Rothwell and is mostly accessible by car and public transport. Our room design is pretty standard throughout the brand, but in some instances are maybe a little smaller than others. Thank you for enjoying your stay and we are glad our staff were able to assist you during your stay. We look forward to seeing you again.

10/10 Excellent

lindzi, Scotland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is lovely and clean staff friendly and helpfull its quiet with lovely surroundings plenty of parking and not far from shops etc theres also a toby carvery next door all in all 10 out of 10
Stayed 3 nights in Jul 2020
Response from Reception Team on Aug 9, 2020
Thank you for reviewing your stay. We are glad you enjoyed your time here and found everything clean, accessible and to hand.

2/10 Terrible

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Reception Team on Aug 1, 2020
Hi, Thank you for taking the time to review your stay. We are sorry we haven't met your expectations. Perhaps you could contact the hotel to discuss any issues you had during your stay, as they are not outlined in this review? Thank you.

8/10 Good

Vick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Friendly and extremely helpful even though they were havjng a nightmare with a card machine that wouldn't write the cards properly. Place was nice and clean and breakfast was great, packed bag with bacon rolls. Loved it!
Stayed 1 night in Jul 2020
Response from Reception Team on Jul 31, 2020
Hi Vick, Thanks for staying with us. We're glad you enjoyed your stay. I'm happy to say the card machine is now fixed. We look forward to seeing you next time.

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasent friendly service as always.
Stayed 4 nights in Jul 2020
Response from Reception Team on Jul 31, 2020
Hi Patricia, Thanks for staying with us again. We're glad you enjoyed your stay. We look forward to next time. Stay Safe.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugby visit
Great hotel and friendly staff 👌
Stayed 1 night in Mar 2020
Response from Lucie on Mar 20, 2020
Thank you for your very kind feedback

10/10 Excellent

Nance, Saltburn-by-the-Sea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value for money with friendly staff. Location ideal to catch train into Leeds
Stayed 1 night in Mar 2020
Response from Emily on Mar 18, 2020
Good Afternoon, Thank you for your feedback and so happy you enjoyed your stay with us. I will ensure all of your comments are pasted on to the members of staff. We look forward to seeing you again! Many thanks

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Emily on Mar 18, 2020
Good afternoon, Thanks you for the 10/10 on your feedback! Many Thanks

10/10 Excellent

Anne-marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a lovely stay--very clean and spacious room for the 3 of us. Heating was on when we got to our room and we really appreciated this-thank you
Stayed 1 night in Mar 2020
Response from reception on Mar 9, 2020
Thank you for your feedback

4/10 Poor

Tracy

Traveled with family
Disliked: Room comfort
Hard board for babies to sleep on
We requested a travel cot. Which had no mattress...just a hard board and sheet. Which meant the baby had to bed share with us. Mattress was poor. Dipped in the middle. Which meant we were rolling into the centre all night. Woke with Very bad back unable to move.very small room for a family room. With the sofa bed pulled out there was hardly any room to move.
Stayed 1 night in Mar 2020
Response from Reception on Mar 9, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from reception on Mar 7, 2020
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for what you paying for staff was very friendly
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 7, 2020
Thank you for your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My room ceiling had a leak in it that resulted in my bed becoming wet overnight on account of the heavy rain. I booked a double bed but was given a twin room on check in The address listed on the website does not take you to the exact hotel location when putting it directly into a navigation app (in my case Uber) resulting in us getting lost on route to the hotel
Stayed 1 night in Feb 2020
Response from reception team on Feb 26, 2020
Dear Guest, thank you for taking the time to leave us some feedback about your stay with us. We regret to find out that your stay with us did not meet your expectations and that there were maintenance issues with your room. Please be assured that our maintenance and management team have been made aware of the issues you had with your room so that we can make sure this does not happen again. Kind regards

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from reception on Feb 23, 2020
Thank you for your feedback.

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reception on Feb 22, 2020
Thank you for your feedback.

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Richelle on Feb 15, 2020
Thank you for your feedback!

10/10 Excellent

GaneshKumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice business hotel with friendly staff always trying to help.
Stayed 1 night in Feb 2020
Response from Richelle on Feb 15, 2020
Thank you for your feedback!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Super comfy bed and great breakfast
Stayed 1 night in Feb 2020
Response from Richelle on Feb 15, 2020
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff very helpful. Room was a good size. TV had a few issues sound kept going off and was not very clear when people talking.
Stayed 1 night in Feb 2020
Response from Lucie on Feb 11, 2020
Good morning, Thank you for taking the time to provide your feedback regarding your recent stay. Sorry to hear that you had issues with TV sound. I will pass on your kind comments regarding the team, Kind regards Reception Team

8/10 Good

Zoe

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Could do with some bleach down the toilet brown stains in bowls !!!
Stayed 1 night in Feb 2020
Response from Lucie on Feb 11, 2020
Good morning, Thank you for taking the time to provide your feedback regarding your recent stay. All feedback is valuable and helps us to improve our service. I will pass your feedback on to the team. Kind regards Reception Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and welcoming. The rooms were spacious and clean.
Stayed 1 night in Feb 2020
Response from Lucie on Feb 11, 2020
Good morning, Thank you for taking the time to provide your very kind feedback regarding the team and your kind comments regarding the rooms. I will pass on your positive kind feedback to the team. Kind regards Reception Team

10/10 Excellent

Mehdi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from Reception Team on Feb 8, 2020
Thank you for your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Noisy at night and the walls are paper thin. Breakfast had barely any choice - although can’t really loan if it is “free” Was ok for the price we paid
Stayed 1 night in Feb 2020
Response from Reception Team on Feb 4, 2020
Thank you for your feedback. We are sorry to hear you did not enjoy your stay with us.

6/10 Okay

jason

Ok stay
ok hotel....you get what you pay for....no big problems......Good breakfast.....
Stayed 1 night in Jan 2020
Response from Reception on Feb 2, 2020
Thank you for your feedback.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Staff couldn’t have been more friendly and helpful
Stayed 1 night in Jan 2020
Response from Holiday Inn Express, Leeds East on Jan 18, 2020
Hi Andrew, Thanks for leaving us a great review! We're glad you enjoyed your stay and hope you return again soon. Kind regards, Chris Holiday Inn Express, Leeds East

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Reception on Jan 17, 2020
Thank you for taking the time to provide us with your positive feedback. Kind regards Reception Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all ways welcome
Stayed 1 night in Dec 2019
Response from Richelle on Jan 12, 2020
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

mario

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Xmas Stay
Great staff but the room was a bit tired.
Stayed 1 night in Dec 2019
Response from Holiday Inn Express - Leeds East on Dec 31, 2019
Dear valued guest, Thank you for taking the time to leave us a review regarding your recent stay at the Holiday Inn Express - Leeds East. First of all, thank you for choosing to stay with us and we appreciate your custom and the privilege to serve you as one of our valued guests. Secondly, we appreciate the time you have taken to rate your stay; we can see that you thought the staff is great which we are very pleased to see. However, we can see that you thought the hotel was a little tired which is an area we need to improve on so that we can attract you back to our hotel again in the near future. Finally, thank you again for staying with us and we hope to see you again in the near future. We hope you had a great christmas and we wish you a very happy new year! Kind Regards, Chris Holiday Inn Express - Leeds East

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2019
Response from Holiday Inn Express - Leeds East on Dec 31, 2019
Dear valued guest, We are disappointed to see that you didn't enjoy your stay wish us. We always aim to ensure our guests receive the very best service and are satisfied with all aspects of their stay. We have let you down and we are sincerely sorry for this. We hope this doesn't deter you from staying with us again and we hope to see you again very soon. Yours faithfully, Chris Holiday Inn Express - Leeds East

8/10 Good

Judith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need and good value for money if you book soon enough. Great staff and an all you want breakfast. Not too keen on the Toby Carvery though! Limited food at the hotel but OK. I would recommend, have stayed there 4x in the last 3 weeks for work
Stayed 1 night in Dec 2019
Response from Holiday Inn Express - Leeds East on Dec 21, 2019
Hi Judith, Thank you for taking the time to leave us a review. We are glad to see that you gave us a relatively positive review with some kind feedback. We are delighted that you thought the hotel was good value for money as we try to make our rates competitive but affordable to those wishing to stay with us. We're also glad to see that you liked our continental breakfast which is appetising, fresh and delicious. Unfortunately, we can see that you were slightly disappointed by the choice of food on offer which is something we are looking to improve upon in the near future. There are always ways in which we are looking to improve and we welcome your feedback. We hope to see you again very soon. Kind regards, Chris Holiday Inn Express - Leeds East

8/10 Good

j

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Holiday Inn Express - Leeds East on Dec 20, 2019
Hello, Thank you for leaving us a review regarding your recent stay with us at the Holiday Inn Express - Leeds East. We are glad to see that you have given us an 8/10 which is great, but we can see that there are a few things we need to do to achieve a 10/10. Thanks again for leaving us a review and we hope to see you again very soon. Kind regards, Holiday Inn Express - Leeds East

10/10 Excellent

marius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Reception Team on Dec 17, 2019
Thank you so much for your feedback, I am so glad to hear that you are enjoying your stay.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Nice staff, very helpful about my food intolerances, friendly receptionists. Convenient for motorways.
Stayed 1 night in Dec 2019
Response from Lucie on Dec 17, 2019
Good morning Robert, Thank you for your positive feedback, I am so glad to hear that you enjoyed your stay with us. Thank you for your kind comments regarding our team, I will pass your kind feedback on to the team. Kind regards Lucie Jones Reception Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay just outside of Leeds
Stayed here for one night as the hotels in the centre of Leeds were pretty expensive. Room was great, car parking was great and if full you can use the adjoining pub car park. Breakfast was a great bonus and was really good with great coffee. Would definitely stay here again.
Stayed 1 night in Dec 2019
Response from Lucie on Dec 15, 2019
Good afternoon Andrew, Thank you for your very kind and positive feedback regarding your stay with us, we are happy you enjoyed your stay Andrew, I will pass your positive feed back on the the team, we look forward to welcoming you back to the Holiday Inn Express in the future. Kind regards Lucie Jones Reception Team

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from Richelle on Dec 14, 2019
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very nice. The staff were very nice
Stayed 1 night in Dec 2019
Response from Holiday Inn Express - Leeds East on Dec 9, 2019
Good morning, Thank you for taking the time to leave us feedback regarding your recent experience with us at Holiday Inn Express - Leeds East. We really appreciate your review and we would like to thank you for complimenting us regarding the quality of the breakfast service and the attentive nature of our staff in pleasing our guests and understanding their needs. We hope to see you again very soon! Kind regards, Chris Holiday Inn Express - Leeds East