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Reviews of Leonardo Hotel Bradford - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Bradford - Formerly Jurys Inn
2 Thornton Road, Bradford, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 392 out of 1004 reviews" "
Rating 8 - Good. 394 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 43 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Voirrey

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Bradford on Apr 17, 2024
Good evening, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Shawna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a very nice stay. The construction surrounding it however was horrible. Close to the theaters which was nice.
Stayed 4 nights in Apr 2024
Response from Team Bradford on Apr 17, 2024
Thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Adnan

Stayed 2 nights in Apr 2024
Response from Team Bradford on Apr 8, 2024
Amazing thanks for the full marks, we look forward to welcoming you back soon.

10/10 Excellent

Mateen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing rooms, very spacious and clean also comfortable.
Stayed 1 night in Mar 2024
Response from Team Bradford on Mar 31, 2024
Good evening, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Malcolm

Stayed 1 night in Mar 2024
Response from Team Bradford on Apr 13, 2024
Good evening, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the location was fine but off road parking was expensive for multiple days so that was a cost we hadn't anticipated
Stayed 2 nights in Mar 2024
Response from Team Bradford on Mar 22, 2024
Thanks for taking the time to leave us a review.Next time you come and see us please take advantage of our 20% discount that we offer for the NCP next door to the hotel.

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Bradford on Mar 20, 2024
Good morning, thanks for taking the time to leave us a review.We look forward to welcoming you back to the hotel soon.

8/10 Good

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay alwsys comfortable and clean friendly staff
Stayed 2 nights in Mar 2024
Response from Team Bradford on Mar 12, 2024
This is amazing to read. Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 Excellent

Muhammad

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Team Bradford on Mar 6, 2024
Amazing! Thanks for the full marks/

8/10 Good

paris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff and very clean hotel
Stayed 1 night in Mar 2024
Response from Team Bradford on Mar 9, 2024
Good evening, thank you for taking the time to leave us a review.We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Colin, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
My first time at this hotel and I was pleasantly surprised. A warm welcome from reception, clean room, a good breakfast buffet, easy check out. If I'm in Bradford again; I'd probably stay here again.
Stayed 1 night in Mar 2024
Response from Team Bradford on Mar 6, 2024
Thanks for the full marks. We look forward to welcoming you back soon.

4/10 Poor

Neil

Business traveler
Disliked: Staff & service, amenities
Travelled all the way from London and arrived at 7.30, large que for check in, told restaurant open until 9.30, came down for food at 8.15 and was told kitchen is closed.
Stayed 2 nights in Feb 2024
Response from Team Bradford on Mar 6, 2024
Good evening, thanks for taking the time to leave us a review. I remember that night in question, there was an issue with the kitchen equipment. I am sorry top hear that this wasnt correctly communicated to you at check in.This will not happen again, and we do hope this hasn't deterred you from wanting to book again.

6/10 Okay

Priya

Disliked: Staff & service
Served the purpose. But the food i requested wasnt nice and even though freshly made it felt like it had been made in advance and warmed up.
Stayed 1 night in Feb 2024
Response from Team Bradford on Feb 28, 2024
Thanks for taking the time to leave us a review.Issues raised here have been passed on to the relevant departmental head to avoid these issues arising again in the future.

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and clean
Stayed 1 night in Feb 2024
Response from Team Bradford on Feb 26, 2024
Good afternoon, thanks for taking the time to leave us a review. Thank-you very much for the high score too.We look forward to welcoming you back soon.

10/10 Excellent

Tendai

Traveled with partner
Liked: Amenities
Fantastic
Stayed 1 night in Feb 2024
Response from Team Bradford on Feb 22, 2024
Amazing, thanks for the full marks. See you soon.

2/10 Terrible

Kamran

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Response from Team Bradford on Feb 22, 2024
Thanks for taking the time to leave us a score, clearly something was afoot with you stay. Could we please have some more details.

4/10 Poor

Saba

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfortable bed, but no heating overnight despite following instructions, so room was cold. Also noisy, one pillow with stains, and floor looked like it could do with a vacuum. I normally go for Travelodge, but fancied an upgrade to a Jurys Inn, how disappointing!
Stayed 1 night in Feb 2024
Response from Team Bradford on Feb 22, 2024
Good afternoon Saba, thanks for taking the time to leave us a review. The issues raised here will be passed onto the relevant departmental heads to avoid them happening again in the future. We hope to see you again soon.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy place
Stayed 1 night in Jan 2024
Response from Team Bradford on Jan 28, 2024
Good evening Alexandria, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

olu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Team Bradford on Jan 28, 2024
Good evening Olu, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Janice

Stayed 2 nights in Jan 2024
Response from Team Bradford on Jan 28, 2024
Good evening Janice, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

6/10 Okay

Yvonne

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leonardo Hotel Bradford on Jan 28, 2024
Good evening Yvonne, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

2/10 Terrible

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Absolutely freezing cold
Don't stay here if you want to be warm. The room was so cold. The hotel is eco-friendly so they have adjusted the air-conditioning to make it so ineffective. It does produce heat, but the fans are so ineffective this won't make a difference to the room temperature. I put a strip of paper on the vent to see the airflow and there wasn't enough to even move the paper. The hotel lobby is actually warmer than the rooms. Had to complain twice to the front desk before they reluctantly sent someone to my room to check the heating. The advised that its cost cutting measures as "people leave the heat on all day so they have a warm room to come back to and that costs money". Of course, these money saving measures (sorry, environmental measures) aren't passed back to the customers. This ineffective air-conditioning will be awful in summer too - hot rooms with no ability to cool them. Had to do some work in the evening and had to wear two jumpers and a scarf to keep warm. Complained a third time only to get shrug and told "nothing we can do" As for the staff...they were surly and unenthusiastic. About as cold as the room!. The front desk staff should at least try to pretend they want to be at work. Why work in hospitality if you can't be hospitable? I've stayed in a Leonardo in Swindon, Bristol, and Kidlington, but will never stay in another one after this experience. I'm so unhappy I've even went so far to get the hotel removed as a recommendation from the travel app my work uses.
Stayed 3 nights in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review, The issues raised here will be passed on to the relevant HOD and actioned as a matter of urgency.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super value and a comfortable gem !
Such a lovely hotel, clean comfortable and friendly staff we will return if visiting Bradford its fabulous
Stayed 1 night in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thankyou for taking the time to leave us a review. We look forward to welcoming you back soon.

8/10 Good

Angela

Business traveler
Liked: Amenities, property conditions & facilities
Very affordable nice rooms, they come in every two days to empty the bins. Cleanliness could have been better there was dirt and dust on things. The keycard was an issue as well you had to keep getting it re magnetised and it wouldn’t work when it got to my room 5 floors up and I had to come back down with my suitcase. I would stay again as it was in a very convenient location for me and was reasonably priced. The doors are quite heavy so you hear a lot of those slamming when you are trying to sleep and also when I stayed kids on the fifth floor were running up and down the hallway screaming and playing in the lifts. There are cameras in the place so I’m not sure why this was allowed to continue for over an hour late at night.
Stayed 5 nights in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. The issues raised here will be passed on to the relevant departmental head to avoid these issues arising again in the future.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good apart from the parking fiasco this morning at the NCP (probably outside of hotel's control) - parking tickets did not work (for at least 20 cars) and took 40 minutes to get out of car park so made a nice stay stressful.
Stayed 1 night in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. You are indeed correct, the car park is out of our control. We will be speaking to the NCP though to find out what happened with the barriers so this doesnt happen again.

6/10 Okay

Muhammad

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

2/10 Terrible

Rebecca

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

6/10 Okay

Lewis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Sajid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
The staff were very friendly and place was very clean.
Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Rayhaan

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Sabba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Sadaqat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Ionela

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

6/10 Okay

Anne

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Wendy

Stayed 3 nights in Nov 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

2/10 Terrible

Nusrat

Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT. Got value for my money
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Dec 10, 2023
Thanks for taking the time to leave us a review.We look forward to welcoming you back to the hotel soon.

6/10 Okay

Leila

Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on Dec 10, 2023
Thankyou very much for the score!We look forward to welcoming you back soon.

10/10 Excellent

Mariam Temitope

Traveled with family
Liked: Cleanliness, staff & service, amenities
I really enjoy my stay Thank you
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on Dec 10, 2023
That's amazing to hear, thanks for the fantastic feedback.See you next time!

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great service
Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on Dec 10, 2023
This is amazing to read, thanks for taking the time to provide tis feedback. See you next time.

10/10 Excellent

Vimbai

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,
Stayed 2 nights in Nov 2023
Response from Leonardo Hotel Bradford on Nov 29, 2023
Good evening Vimbai, Thanks for taking the time to leave us a review.We sincerely look for to welcoming you back to the hotel soon.

8/10 Good

Mr yakub

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I/we visited this hotel formerly known as jury's Inn with same good service henceforth good reference of Leonardo hotel.
Stayed 2 nights in Nov 2023
Response from Leonardo Hotel Bradford on Nov 29, 2023
Good evening, thanks for taking the time to leave us a review.We really are, looking forward to welcoming you back to the hotel soon.

8/10 Good

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location in the city centre. Rooms are big enough and beds are comfy. Major downside that we have been promised parking when booking, then were told on arrival that we have to go to the NCP nearby and pay for parking. Could see a massive empty car park in the internal court of the hotel building. As well aircon was not working, they must have known about it as straight away offrered us a portable heater, which appeared to be very small but noisy. Nevertheless it was warm at night without heater.
Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on Nov 29, 2023
Good afternoon, thanks for taking the time to leave us a review. We are happy to read that you room was ok for you. In terms of parking we don't have any for guests, are you able to give the hotel a call and ask for a duty manager, ideally we need to know where you were told this as its the incorrect information. The internal courtyard car park doesn't belong to us either I'm afraid, we do hope that you took full advantage of the discount we offer for guests parking at the NCP.

2/10 Terrible

Shyamkant

Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on Jan 12, 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.