Ratings based on 898 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice, central hotel

Posted Nov 29, 2016
Cons: Exec lounge a bit confusing on a Sunday, as for some reason there are no nibbles or alcohol served in the lounge - they are available BUT in the bar?
Nice, central hotel excellently placed for shopping, eating and drinking. Valet car parking available, bit pricey at £15 per day, so we left ours at the trinity centre, had the ticket validated on checkout and paid £9 per day. Executive room was nice and roomy, teasing views to the trinity centre and botanist cocktail bar :) Exec lounge was ok - open all day with access to wine and lager 5.30 till 9.30 I think - we went out for a meal so not 100% sure what time they stop serving. Open all day for decent coffee and soft drinks though. Used pool, sauna, steam room and whirlpool bath - was empty on Sunday morning which suited us fine :). Overall was a great base for a 2 night weekend break.
3 out of 5
by A verified traveler from Scotland

Good location for city centre

Posted Nov 22, 2016
Pros: Location, in-room meals, friendlyness of staff
Cons: Lighting througout the hotel, especially in the rooms. Windows are dated, need fixing & insulation - very drafty!
Location: 5min walk to station and huge shopping centres and other attractions. Relatively quiet for being bang in the bery busy centre.
Because of health issues, I had to spend 2 days in my room. The dim lighting gave it a gloomy & depressing feel. On the positive side, the room service was excellent and friendly, accommodating willingly to my special dietary needs.
5 out of 5
by A verified traveler

Amazing customer service :)

Posted Nov 14, 2016
Location: A lot of things to do, mall is literally opposite from the hotel :)
The room itself was in immaculate condition... Perfect ambience and perfect environment from lobby to the room :) Great job by Joanna for making us feel so welcome :) Always nice to have very enthusiastic person at the desk :)
5 out of 5
by A verified traveler

Nice hotel right in the heart of the city Centre!

Posted Nov 10, 2016
This hotel is right across from the shopping centre with great shops and places to eat! The staff were excellent and the room was big. Highly recommend!
3 out of 5
by A verified traveler from Manchester

Great location for shops, bars and eateries

Posted Oct 31, 2016
Pros: Excellent breakfast
Cons: Shocking car park access
Location: Fabulous location for shopping. Plenty of places to eat within walking distance. Yorkshire Sculpture Park Isn't far away which is worth a visit
4 adults stayed in a family room which made it a little crowded. Could have done with more tea/coffee/milk. The spa facilities were a welcome extra. I would suggest guests took a robe as its unpleasantly warm which makes it difficult to get dressed.
5 out of 5
by A verified traveler from felixstowe

ideal for shopping and trains

Posted Oct 29, 2016
Location: if you like shopping, this is the place to be
travelled with 3 grown children. main reason was to visit 4th child at university, but also made it into a shopping trip as well. room more than comfortable, some outside noise middle of night (room at rear), but cant see what else hotel could do. included breakfast fantastic and set us up for another attack on the shops.
4 out of 5
by A verified traveler

Posted Oct 10, 2016
4 out of 5
by A verified traveler from korea

시내와 역에서 가까와 이동에 많은 장점이 있는 호텔

Posted Sep 20, 2016
편안하고 지리적 장점이 있어 다른곳으로의 이동시리즈역으로 이동하기 도착후 들어가기 등등 부담어 없어 좋았어요
4 out of 5
by A verified traveler from scarborough

Nice hotel, very central.

Posted Sep 6, 2016
Pros: Central position and pool
Cons: Better bed, old Spring base beds.
Location: Very central.
We stayed 1 night before a flight out and found it to be very central, lots of restaurants around. I used the pool and sauna which was quiet and nice. Parking was in the trinity so very easy to sort.
4 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
every was fine but i begrudged paying 18.00 parking/ adjoining indian resturaunt was excellent