Stylish but dissapointing
Posted Oct 15, 2016
This is a stylish and attractive hotel bang in the centre of Leeds. On arrival we were upgraded to business class and the room was large and well appointed except for hopelessly inadequate clothes hanging space, no instructions for coffee machine, and no way to light the way to the bathroom at night without fully lighting the room and therefore waking my partner! Despite this being a two night stay, some idiot on reception closed my account after the first night causing me great embarrassment when I tried to charge my bar purchases to my account. Even when I pointed this out, they insisted on a £50 deposit before re-opening the account despite already charging my card for the room fee! Furthermore, the kitchen was closed by 10pm meaning that no food, even cold food, was available after our event finished and this included the advertised bar snacks. Given that the room cost was over £150 per night I am sure that this is not acceptable.