Nice hotel near arena
Posted Feb 5, 2017
The hotel is very nice, clean and good rooms. Check in was busy and we were given little information, not an issue as I expected everything to be in the room, it wasn't. The folder in the room was poor and the only information on the TV system was the weather. We were told at 10.30pm that we could only have food in our room, by one receptionist but when I questioned this it was agreed we could eat in the bar area. The breakfast experience was very poor, no clean tables, were asked if we wanted coffee several times and said yes but had to wait 15 minuets for cups, went to find our own knifes. No butter for toast, when I asked about it being replaced I was told they might be out, when no one came back I gave up.
Comment from Hotel Management
Mar 22, 2017 by Radisson Team, Hotel Management
Thank you for taking the time to write your review. We are pleased to read that you liked the city centre location of the hotel and your room. We apologise for the service you received. With regard to check in and the in room information book, this has been passed on to our Front Office Manager to look into. Your feedback about FireLake has also been reported to Hotel Management. We hope for another opportunity to exceed your expectations.