Towering above the others
Posted Sep 24, 2015 on Hotels
Outstanding. Stayed in room 1, which was worth the upgrade; superb bathroom.
The staff were exceptional, without exception (pun intended). I was working a night shift so this presented it own challenges. Reception (Sally) amended my booking and invoice without quibble when my requirements changed. The evening chef (Andy) provided a meal even though they had closed for food (as I arrived after kitchen closed). The breakfast chef (Coleen) offered to leave a breakfast prepared for me if I could not make it for the normal breakfast hours. The cleaning staff were diligent, friendly and safety conscius (as hotel was been cleaned and decorated). Coleen offered a coffee 'on the house', whilst I waited in the lounge before checking out (as I waited for a colleague). For the cost of a courtesy and a coffee they have earned this review and my repeat business.