DIsappointing standards and dreadful food.
Posted Jun 22, 2016 on Hotels
Very disappointing. Admittedly stunning views but the the bar, my room and the general hotel is shabby and poorly maintained. Food in the bar was dreadful. To his credit the bar manager refunded the entire drinks and food bill for lunch which was an anaemic baguette smothered in mustard (pic attached). Staff, while keen, are poorly trained and are unable to deal with basic complaints. The mattress in the room was very uneven, and so flat in places that the base of the bed could be felt. No air con in room, hence it was oppressively hot overnight. It feels as if they are making half an attempt at bringing things up to date, but with no real clue or direction in how to do this.
All of these issues were raised, with an apology offered but no other action taken.
Overall, a great shame, the hotel could be stunning, but the team there need help.