Ratings based on 236 Verified Reviews

3.3 out of 5
52% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Incorrect advertising. Overall terrible.

Posted Oct 26, 2017
Pros: Nothing
Cons: The false advertising needs to go first.
Location: It's just a tech company area.
- they advertise "free continental breakfast". They do not have it. All they have is some coffee and a couple of nature valley cerial bars. No place to sit down at the coffee cabinet either, not a single chair. I attached a photo of their "breakfast" area. This does not count as "continental breakfast". - one morning the coffee at reception was empty and the rooms do not have coffee makers either - there was never anybody in reception any time I came by during my 3-day stay. The reception person has to do all kinds of other duties away from the reception desk. - There is no car pull-up area in front of reception, just a few regular parking spots that are always taken first. As a result you have to drive around to the back of the building, and then walk back to the front of the building to check in (all the doors in the back need a room key) - room service has not been to my room a single time during a 3-day stay I attached a photo of their "continental breakfast". That is the whole area. No tables or chairs.
Comment from Hotel Management
Oct 28, 2017 by Hotel Management, Hotel Management
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We would also like to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We will certainly make improvements in the areas you found to be deficient. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Nice hotel close to mass pike

Posted Oct 24, 2017
Needed cost effective hotel close to mass pike for trip to logan early in am Comfortable room
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Richard, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from CO

Good hotel

Posted Oct 21, 2017
Pros: Kitchen, room size, laundry
Cons: I think they're remodeling, so they're on the way to improve
Location: Close to the highway. I didn't have time to explore the surroundings areas
I stayed for 6 nights. I had some work to get done, so I spent long time inside the room. kitchen was a plus for me. Also have laundry that's really convenient. Free parking, WiFi, breakfast easy access to the highway. I didn't explore the shops around. No time..the front desk people are so friendly, polite and helpful. Mumtaz is the best! He did everything he could to accommodate my needs. Every time I did go back in front asking for help, he was there to help. I can say everyone in this hotel are nice. Definitely I'll stay again.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
Lulu, thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Last minute book.

Posted Oct 19, 2017
Not my first choice of hotels to stay at. Last minute booking. The room was clean. The linens had strands of long hair in them. The bed was fairly comfortable. The out side hall rug was stained and hall had an unpleasant odor. Would not come back.
Comment from Hotel Management
Oct 21, 2017 by Hotel Management , Hotel Management
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Staff was friendly and rooms clean and comfortable
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
1 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Bad Hotel

Posted Oct 13, 2017
No recommendations for this hotel. The bad was horrible with a lot noises. Furniture no clean. You can hear everything from other rooms and the people walking in the third floor. 2 nights a dog barking and the hotel didn't nothing. My first bad experience with hotel reservation from Expedia.
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
Jose, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
The room overall was clean and comfy. you have to get all your kitchenette utensils, plates, cups, pots, etc from the front desk which is a little inconvenient to carry. There's no ice machine, but they do supply ice trays, but who has time to wait for that to be made unless you're really staying a while. The breakfast could have been a better. I read somewhere it was a continental breakfast, but it turned out to be grab-and-go breakfast.. muffins, granola bars, and instant oatmeal in a few flavors plus coffee, tea, and hot chocolate. The worst part of my one night stay was the morning. From 7am, they were outside mowing the lawn. I checked in pretty late and I expected to sleep late, but not with that noise. Overall, it was an ok stay.. very basic.. kind of pricey for being so basic.
Comment from Hotel Management
Oct 13, 2017 by Hotel Management, Hotel Management
Thank you for visiting our hotel. We are glad you had a nice stay and liked your well-maintained room. However, we apologize for the inconvenience you had with our kitchenware policy and with the grab-and-go breakfast. We will be more careful in explaining this information to our future guest upon check-in. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Poughkeepsie, NY

Good location, horrible cleanliness :(

Posted Oct 9, 2017
Pros: Location
Cons: Cleanliness
Although I liked the location of this hotel being close to the highway, the cleanliness of the hotel left much to be desired. The bathroom was especially gross, with several hairs on the shower walls and shower curtain, spider webs in the corners of the bathroom with bugs in them, and dirty drawers near the sink. Additionally, upon turning down the lights, I came upon a large (alive) bug next to my bed that I thought was a beetle, but when researching, discovered was actually a brown cockroach. When I told the desk attendant the next day that there were roaches in my room, she just looked at me and nonchalantly said, "Ok," and then apologized halfheartedly after giving me my receipt. I would never stay here again.
Comment from Hotel Management
Oct 12, 2017 by Hotel Management, Hotel Management
Erica, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Smells

Posted Oct 6, 2017
This used to be a nice hotel, but the carpeting is stained and smelly.
Comment from Hotel Management
Oct 6, 2017 by Hotel Management , Hotel Management
We sincerely apologize for the odor issues you encountered while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We deeply regret the inconvenience caused, and please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
4 out of 5
by Gary O

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Gary, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, General Manager