Dear Salvatore, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. We hope to have another opportunity to welcome you so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Robert, we appreciate your loyalty to our brand and thank you for being our guest at Extended Stay America. It brightens our day to know you found such great value in our accommodations and service, and we can only get better from here. Our team looks forward to serving you for many more years to come!Sincerely,Hotel Management

Dear Brad, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Edgardo, Thank you for choosing to stay with Extended Stay America. We are thrilled to receive your kind review and are delighted to learn you found our hotel so comfortable and spotless. It would be an honor to host you again when you return to Boston.Sincerely,Hotel Management

Dear Terry, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Debbie, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival, and we understand your disappointment regarding the various issues you mentioned. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management

Dear Kenneth, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any disappointment you experienced with our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so we can continue reviewing and enhancing our breakfast options. Additionally, we apologize if the call from our front desk caused any discomfort, and we want to assure you that our intention was to provide an additional layer of security and hospitality. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear LAWRENCE, Thank you for choosing Extended Stay America. It is nice that you were happy with having a fully- equipped kitchenette in your room and found the price fair. Please visit again the next time you are in the city to enjoy our location and services. Sincerely,Hotel Management

Dear Scott, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Karla, Thank you for bringing this matter to our attention. We apologize for the inconvenience caused during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we are disappointed to hear that we fell short of your expectations. Please be assured that we will take appropriate action to address this matter and prevent it from happening in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Kelly, We appreciate you choosing Extended Stay America for your recent stay. We hope you had a great time at the hockey tournament. In conjunction with our devoted team of hospitality professionals, our location, services, and amenities create a memorable experience for our valued guests. Thank you for highlighting our fully-equipped kitchen. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Scott, Thank you for staying with Extended Stay America and posting your candid review. We are glad you enjoyed most of your stay and particularly enjoyed our spacious suites. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

Dear Cathy, We are happy you chose Extended Stay America for your recent visit to Boston. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Xiu, We appreciate you selecting our hotel for your trip to the city. Although we are happy that you enjoyed certain aspects of your stay, we regret that we fell short of meeting all of your expectations. Thank you for sharing your thoughts with us, as it will aid us in enhancing our services and ensuring our guests have an exceptional experience. We hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management

Dear Alexis, We are incredibly sorry for the inconvenience and frustrations caused on arrival. It is for sure, no words can change your experience. Please allow us to review our process and know what went wrong. Our team will discuss your comments to ensure we better handle such issues in the future. Thank you for bringing this to our attention; we are grateful for your patience. Please reach out to us for further discussion. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely, Hotel Management

Dear Paul, We are sorry that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We regret you ended up canceling with us. Please be assured that we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Wanda, Thank you for choosing to stay with Extended Stay America. We are thrilled to receive your kind review and are delighted to learn you found our hotel so comfortable and spotless. It would be an honor to host you again when you return to Boston.Sincerely,Hotel Management