Ratings based on 356 Verified Reviews

3.4 out of 5
65% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from california

Dull disorganized unhelpful

Posted Nov 17, 2017
Pros: It had a room available
Cons: Reception staff training, cleanliness, food, the entire experience was dreadful. Since they are so far from restaurants the least they should provide
Location: Business traveler
The first room had soiled linens, the second the garbage hadn’t been emptied. It was evening and I couldn’t stand the idea of a second move so I stayed in the one with someone else’s trash. Their idea of “breakfast” was packaged muffins, nothing healthy or fresh. When I reported the WiFi not working, the reception clerk told me how to spell my name which I obviously didn’t know how to do which should explain why WiFi didn’t connect. Water cost $2.25 from vending machine, none complimentary. It is nowhere near walking distance for anything. It was barely tolerable never mind acceptable.
Comment from Hotel Management
Nov 19, 2017 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Boston, MA

Dirty and unfriendly

Posted Nov 6, 2017
I needed a place to stay after my knee surgery. This place was the wrong option because the pictures and information does not match the reality. The appliances were old and outdated. The bed smelled and had linens so old and dirty that I didn’t feel safe lying on them. The handicapped bathroom was a tub and the shower chair was full of fungus. I requested a change and when I checked out I left my shoes behind. I called less than an hour later but they said they did not find anything. They added that people leave their stuff to trash.
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
Rommy, we are disappointed to learn about your shoe and apologize that we were unable to assist you to your satisfaction and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will redouble our efforts and be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from maine

Great place for low cost!

Posted Oct 26, 2017
Rooms were very clean and nice. Very affordable too! Staff was friendly. Would definitely stay here again!
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Amy, thank you for staying at Extended Stay America. We are happy you loved your well-maintained room and that you enjoyed the great value we offer. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
We just needed a place to crash for the night and this suited fine. No frills, but was nice enough.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 13, 2017
Stayed here because there were no other options...not the worst place but certainly not the best ...
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 29, 2017
Pretty budget operation. No frills option that’s for sure.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
The room was very large and a good value for the money.
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America for your stay. We are pleased you loved your spacious room and the great value we offer. Thank you again for sharing your great review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 28, 2017
Collect fees in disorder,The garbage room¥:¥;jdjdjdjdjjd
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Thank you for your feedback. It is unclear what led to your disappointment, and we would like an opportunity to correct the situation to your satisfaction. We would need more information to be able to follow up for a quick resolve. Thank you, General Manager
3 out of 5
by A verified traveler from Ft Myers, FL

Disappointed

Posted Aug 27, 2017
We have stayed in other ESA and found them satisfactory. There is no housekeeping service and I think the price is too high considering that is not provided. Our reservation included our grandchildren who are 7 and 9. We arrived in the evening and they were to share a convertible couch. Not only had it not been made up as a bed. We had to go to the front desk to ask for linens which were not in the room. And again for pillows. In my opinion, that was unreasonable.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Shirley, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very nice facilities. A little difficult to locate.
Comment from Hotel Management
Aug 24, 2017 by General Manager , Hotel Management
Thank you for the review. It is great to know that our facilities and services were to your satisfaction. Thanks for being our guest at Extended Stay America, and hope to see again soon. Sincerely, General Manager