Ratings based on 301 Verified Reviews

3.1 out of 5
54% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Nov 16, 2017
Coffee put away by 9:25 I worked 3rh shift looking for coffee star said no more....
Comment from Hotel Management
Nov 18, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. Please accept our apologies as you were not able to take advantage of our coffee offerings. We will personally share your concern with my team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 5, 2017
We book four room Cocroach in one room and there is no breakfast
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
We apologize you were not happy with our breakfast offerings and for the cleanliness issues you experienced. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from St Louis MO

Good location for east central MA

Posted Oct 29, 2017
Easy to get to from major highways. Adequate laundry facility. Comfortable room with workspace.
Comment from Hotel Management
Nov 1, 2017 by Hotel Management, Hotel Management
Daryll, thank you for staying with us and for the feedback. We are happy to read you were benefitted with our convenient location and that you liked your comfortable room and the facilities we offer. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from rhode island

Would not stay here ever again

Posted Sep 24, 2017
When I booked the listing stated it was 11 miles from The dcu center were we were attending an event it was over a half hour away ! The room was ok, but the smoke detector was literally hanging from The ceiling (have a picture to prove it) the room Had a musty smell and we rented two rooms .
Comment from Hotel Management
Sep 26, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry for the difficulties you experienced during your stay. We apologize for the inconvenience of longer travel time to your event at the DCU Center. Unfortunately it can sometimes take a little longer than expected due to traffic. Additionally, we are sorry for the maintenance issue in your room. Our goal is to repair and have everything in functioning order once we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope to have the opportunity to serve you again in the future. Hotel Management
2 out of 5
by A verified traveler from North Wales UK

Disapointing

Posted Sep 18, 2017
Pros: Comfy bed, clean linen
Cons: Lick of lighte paint. Access to coffee
Location: Good resteraunt next door
No Wifi, told at breakfast need to ring an outside number not at the hotel. No acces to any coffee outside of breakfast which was Disapointing. Room was red hot on arrival air con wouldn't turn low enough to cool down the rom. Dark dingy room
Comment from Hotel Management
Sep 19, 2017 by General Manager , Hotel Management
Thank you for your review. Although your stay was pleasant in some aspects, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We hope you will consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
3 out of 5
by Joy

Nasty Room Smell

Posted Sep 18, 2017 on Hotels
Our check in went very smoothly. When we entered our room it had a nasty smell. We did not tell the front desk representative because we were exhausted from our travels.
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
Joy, thank you for the candid review. I apologize for the inconvenience you experienced due to the cleanliness and odor issue. I have shared your comments with the housekeeping team so that they will be more diligent in their effort. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
3 out of 5
by Darnelle

Smell in the room

Posted Sep 7, 2017 on Hotels
The room Oder was horrible so to the carpets, I'm guessing it was the carpet. Had to use fabreeze to spray the room. The sheets did not smell clean. Had to ask for clean sheets and comforter For both beds. Shower was definitely not thoroughly wiped down as well. Overall we had to make the best of it.
Comment from Hotel Management
Sep 9, 2017 by Manager, Hotel Management
Darnelle, thank you for choosing our hotel and for the candid review. We are glad to know your overall stay was good. However, I apologize for the inconvenience you experienced due to the cleanliness and odor. I have shared your comments with the housekeeping team so that they can do the needful. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
4 out of 5
by Leonard

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Leonard, thank you for sharing your kind rating of Extended Stay America. We appreciate you choosing us and hope to be your first choice every time you visit our area. Sincerely, General Manager
4 out of 5
by Thomas

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Thomas, we appreciate you taking the time to share your nice rating of Extended Stay America. We hope to see you again in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Table in room was not cleaned. Holes in wall. Sheets were scratchy.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thank you for your review. We apologize for the issues you faced in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur. We're working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. We hope you will visit us again so that we can have another chance to impress you in the future. Sincerely, General Manager