Ratings based on 550 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Other
by A verified traveler from Delmar, New York

Could Not Have Asked For Better

Posted Sep 16, 2017
Pros: See all of the above.
Cons: You need more staffing if you wish to continue providing such quality experiences as breakfast.
Location: The Hotel was close to The LIFE Lutheran Church in Old Westbury where they had a major event that Sunday. Thanks for the convenience.
I had one of the best nights sleeping in a hotel room in all my life! The mattress was of superior quality. The staff already had a room available when I arrived early that Sunday which provided peace of mind as to my travel bag and its contents. I had to wait a bit for my breakfast entrée but it was worth it.
Comment from Hotel Management
Oct 6, 2017 by Sade.bettis, Hotel Management
Thanks Bob for taking the time to share your feedback. Ill be sure to share your wonderful feedback with the entire team. We will be sure to use your comments as we continually work to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Staff was wonderful room was very large and clean. Will be my go to hotel in area
Comment from Hotel Management
Oct 6, 2017 by sade.bettis , Hotel Management
Thanks Lianna, We are thrilled that your experience was positive. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good hotel

Posted Aug 23, 2017
Pros: Staff friendliness and dedication.
Cons: Hotel seems to be running down a bit and needs an update. They really must replace all the CFL lightbulbs with LED. The room lighting is very dim.
Location: Location is good for shopping and dining. Close proximity to highways.
The staff was the best part of our stay. they were all very helpful and dedicated to their guests.
2 out of 5
by Thomas

Pool out

Posted Jul 20, 2017 on Hotels
Pool is out of commission hundred degrees no one told us anything
5 out of 5
by Gary

A good hotel in a good area.

Posted Jul 4, 2017 on Hotels
I had a good stay in this hotel. It is located near a lot of shopping and the parkways. Not so close that there was any noise, which is always good. The room was large and clean with a nice little sitting area. The bed was comfortable. The staff was friendly and efficient. My toilet stopped up (yuuk), and they had someone there in 5 minutes to fix it. I went out at 3pm fully expecting that my room would not be serviced when I got back. I was wrong. The maids work until much later in the afternoon than any other place I have ever stayed in, including some 5 star resorts. The room had all the usual amenities, including fridge, microwave, hairdryer, and a coffee maker. A Keurig, something I've never seen in a hotel. Lastly, the alarm clock was easy to figure out! The hotel also had all the usual hotel amenities, most of which I never use. A workout room, a pool, a business office. The WiFi was good, and I did use that. It also had a 12pm checkout. I like that extra hour of sleep. They had their own little cafe in the dining area. You could order meals there, but you had to pay of course. I can't comment on the quality of the food, because I didn't eat there. But the free cookies they put out were tasty.The only cons I could see were that the common areas of the hotel need some work. The carpets in the hall and elevator have seen better days. And breakfast was not free. Neither of these bothered me too much, I was either out or in my room most of the time.
Comment from Hotel Management
Aug 2, 2017 by Sade Bettis, Hotel Management
Thank you for taking the time to share your feedback. I am thrilled that your overall experience was positive. We hope to see you again soon if your travel needs ever bring you back to the Westbury, NY area. You Can Count On Us!
5 out of 5
Recommended
for Everyone
by A verified traveler from westbury, ny

Great stay; always fun at this hotel.

Posted Jun 29, 2017
Stayed at this place many times, always been great experiences. Vey comfortable and clean. This is a true family friendly hotel.
Comment from Hotel Management
Jun 30, 2017 by sade_bettis, Hotel Management
Thanks for the GREAT review! We look forward to seeing you again soon!
5 out of 5
by Stacie

Posted Jun 20, 2017 on Hotels
The housekeeping staff quickly filled our request for extra blankets & towels. The breakfast choices and staff were terrific!!
Comment from Hotel Management
Jun 23, 2017 by Sade Bettis, Hotel Management
Thanks Stacie for the positive review! We are so happy that you enjoyed your stay with us.
3 out of 5
by Patricia

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Sade Bettis, Hotel Management
Thanks Patricia for taking the time to share your feedback. We strive to provide you with a clean and friendly place to stay while you are away from home, and I am sorry that we feel short in delivering that to you.
4 out of 5
by A verified traveler

Posted Jun 9, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Sade Bettis, Hotel Management
Thanks for the four star review
4 out of 5
by A verified traveler

Hilton Garden Inn - A good night's sleep but you p

Posted Jun 7, 2017 on Hotels
The hotel and room was clean. The workout area was sparse (seated bench, dumbbells, 2 * treadmills, 1 * elliptical. bring your own earbuds). Pool looked nice. Worth $200/night - not really.
Comment from Hotel Management
Jun 23, 2017 by Sade Bettis, Hotel Management
Thanks for the overall positive review. I personally apologize that you were not satisfied with the fitness center. We will use your comments as we continually work to improve our guest experience.