Ratings based on 539 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from westbury, ny

Great stay; always fun at this hotel.

Posted Jun 29, 2017
Stayed at this place many times, always been great experiences. Vey comfortable and clean. This is a true family friendly hotel.
Comment from Hotel Management
Jun 30, 2017 by sade_bettis, Hotel Management
Thanks for the GREAT review! We look forward to seeing you again soon!
4 out of 5
by Amy

One night stay

Posted May 1, 2017 on Hotels
Only stayed one night but didn't sleep much. Rooms are not very sound proof, could hear everything in the room next door and the hallway all night. Pool area wasn't so clean and hot tub was broken down. Overall stay was fine for our one night need but not the best Hilton.
Comment from Hotel Management
Jun 23, 2017 by Sade Bettis, Hotel Management
Thanks for taking the time to share your feedback. We strive to provide you with a clean and friendly place to stay while you are away from home, and I am sorry that we fell short in delivering that to you. I personally apologize for this issue you experienced with noise. We hope that if your travel needs ever bring you back to the Westbury, NY area that you choose to stay with us.
5 out of 5
by Allan

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thanks Allan for the five star review! We look forward to seeing you soon!
5 out of 5
by Linda

My go to place to stay

Posted Apr 17, 2017 on Hotels
Christine at the front desk was awesome. All staff I encountered were very friendly. Hotel is very nice and will be were I stay when working in the area.
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thanks Linda for taking the time to share your feedback. Ill be sure to personally share your comments with Christina. We are so happy to have her on our team! We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Great experience.
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thanks for the four star review! We hope to see you again soon!
5 out of 5
by A verified traveler

Posted Apr 14, 2017 on Hotels
In a perfect location for our trip, the hotel was clean, comfortable and offered many nice amenities. I would stay again without question.
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thank you for taking the time to share your feedback. We are thrilled that you enjoyed all the amenities that we have to offer. We hope to see you again soon!
4 out of 5
by Angela

Convenient and Cliean hotel

Posted Apr 13, 2017 on Hotels
Great for a temporary stop when in town for a show.
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thanks for taking the time to share your feedback. We are thrilled your recent stay with us!
3 out of 5
by Tracy

Posted Apr 11, 2017 on Hotels
we chose your hotel because our daughter was in a basketball tournament. When we got to our room it was a handicapped room. Professionally I think I should be asked if this is the type of room I would be okay with. We only stayed one night so I did not say anything but it was unprofessional not to mention this st check out. I will not stay with you the next time we travel.
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thank you Tracy for taking the time to share your feedback. We strive to exceed your expectations, and I am sorry we fell short during your most recent stay. Unfortunately, you didn't have reservations for this stay, and upon your arrival the front desk tried to accommodate you request for a room with two beds. We are sorry you were not satisfied with this.
4 out of 5
by Karen

Posted Apr 6, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Sade Bettis, Hotel Management
Thanks Karen for the four star review. You Can Count On Us!
4 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017 by Sade Bettis, Hotel Management
Thank You for taking your time in providing us some feedback. We hope to see you soon in a future stay!