Ratings based on 228 Verified Reviews

3.0 out of 5
38% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin,TX

Close to China Town

Posted Oct 24, 2017
Pros: new A/C, wood floor, fair price
Location: build more entrances access to hotel from the roads.
friendly staffs, fair price, great location to China town and Asian Center.
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Ryan, thank you for sharing your kind review of Extended Stay America. We are pleased to read our location was ideal for your needs and that you enjoyed our courteous service as well as the great value we offer. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Stinky room and strange patrons

Posted Oct 22, 2017
Room was so stinky we had burn incense to just sleep the night. Don't recommend this hotel.
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
We sincerely apologize for the bad smell you encountered during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
1 out of 5
by Jasmine

Would Not Extend My Stay

Posted Aug 12, 2017 on Hotels
$100 security deposit was not mentioned until actual check in. Person at front desk not very friendly. TV in room only had 1 channel. All of the other channels said "No Signal"
Comment from Hotel Management
Aug 14, 2017 by Manager, Hotel Management
Jasmine, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
1 out of 5
by Brett

Posted Aug 3, 2017 on Hotels
Horrible, rude, unprofessional, filthy
Comment from Hotel Management
Aug 5, 2017 by Manager, Hotel Management
Brett, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
5 out of 5
by Eugene

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 20, 2017 by Manager, Hotel Management
Eugene, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Houston - Westchase - Richmond. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
4 out of 5
by Jada

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Houston - Westchase - Richmond. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
1 out of 5
by Tamaraha

Pitifully service.

Posted Jul 13, 2017 on Hotels
Front desk agents needs serious customer service training. The were unaware how of how to be professional at ALL TIMES. I never got the towels I was promised, the room had a weird smell, the restroom has small ants that might have really been termites crawling around, front desk was not clear on the required deposit and when I acquired about missing towels the "agent" with the leg cast said she didn't know how to use the dryer and that there certified people for that. She had a serious attitude about the whole situation and told me, the quest, that I had an attitude. She also said that I should have told the manager. She even had an attitude about giving me a receipt, smh. There are motels 6 hotels better than this location.
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
Tamaraha, thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We also regret any other inconvenience caused and hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, General Manager
4 out of 5
by LA SHANDRA

Good review

Posted Jun 11, 2017 on Hotels
There was a cockroach on the carpet upon entry and the water didn't get too hot and ran out slow. The staff was GREAT tho. Overall a good experience.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Houston - Westchase – Richmond. We are delighted to read you had an overall pleasant visit and liked our associates. That being said, we are sorry for the inconvenience you had while here. We have shared your comments with our housekeeping and maintenance team so that we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will give us the chance to make it up to you on the next time. Sincerely, General Manager
3 out of 5
by A verified traveler

not good

Posted Jun 9, 2017 on Hotels
$100 the incidental deposit
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry we missed meeting some of your expectations and regret the inconvenience it caused. Our Front Desk associate will be happy to help you with any of the queries you have. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager