Ratings based on 149 Verified Reviews

3.3 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Y

Posted Oct 10, 2017
My 2nd time here. Everything was how it is supposed to be.. The 100 room deposit was credited back within 24 hours which much faster than my 1st stay
Comment from Hotel Management
Oct 12, 2017 by Hotel Management, Hotel Management
Thanks for returning to Extended Stay America and for the wonderful feedback. We are glad to know we meet your expectations again and that you were satisfied with all our offerings. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from thailand

no lost and found system

Posted Aug 18, 2017
Pros: the layout and location
Cons: the service system on lost and found
Location: shopping mall and business center
I'd stay at 2300 West loop st. for 2 night check out on Sunday Aug 13, about 11.45am, and i'd forgot my necklace hanging at the lamp next to the bed, and get back on 4pm at the same day, it's lost and no one focus to find it, even the manager and house keeper!!!!! Just 4 hours after until now no one help me to find it. I just want' to get some best effort from the hotel service on this?
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
2 out of 5
by A verified traveler

Poor oral hygiene and poor training

Posted Jul 14, 2017 on Hotels
Your hotel was good, but your desk clerks breath was atrocious. I requested someone be available early for me to receive my cash deposit back, but I had trouble with that. It seems the message that was promised to be delivered to the overnight clerk was not deliveredAnd the clerl was not familiar with how to process the refund.As a result my departure was delayed.
Comment from Hotel Management
Jul 17, 2017 by Manager, Hotel Management
First of all, please accept my sincerest apologies for the behavior of our associates and for the inconvenience caused, and thank you for informing me of these situations. We can understand your disappointment and are sorry for the inconvenience you experienced. We provide thorough training for all our associates and will redouble our efforts. Counting on your kind generosity to accept our apology, we truly hope you will consider returning to our hotel so that we can provide a much better stay. Sincerely, General Manager
1 out of 5
by Anan

Posted Jul 10, 2017 on Hotels
Needs major updates, the smell of the room stays on you way after you leave the hotel Had a horrible night sleep due to A/C noise and bad room oder. My wife wanted to leave The minute we walked into the room I should of listened to her, but didn't I paid the price. They had no breakfast , few muffins and coffee. Exactly 4 muffins, I took two of them for my family of four, left two to the man behind me. I recalled the importance of food rationing!
Comment from Hotel Management
Jul 14, 2017 by Manager, Hotel Management
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
4 out of 5
by Betty

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Jul 6, 2017 by Manager, Hotel Management
Many thanks for posting your gracious rating about Extended Stay America - Houston - Westchase - Westheimer. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Houston - Westchase - Westheimer. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
3 out of 5
by Joyclyn

Not so good

Posted Jul 2, 2017 on Hotels
It was ok I guess for the price but I expected a bit better because of the location it was in
Comment from Hotel Management
Jul 6, 2017 by Manager, Hotel Management
Joyclyn, thank you for being our guest. We are happy to know you liked our location and affordable rates. However, we are sorry if any inconvenience was caused while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Ok if you need a kitchen

Posted Jul 1, 2017 on Hotels
I mean it's ok I just think it could be a little cleaner and if they would replenish the towels and service the rooms (which mine wasn't)other than that that staff was friendly and a good location.
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
We appreciate you being our guest. It’s our pleasure knowing you loved our convenient location and the excellent service we provided. We would like to inform you that to ensure cleanliness and as per our brand standards, towels are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope to see you again when you return to the area Sincerely, General Manager
2 out of 5
by Sandy

Posted Jun 29, 2017 on Hotels
Comment from Hotel Management
Jul 1, 2017 by Manager, Hotel Management
Sandy, thank you for sharing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
5 out of 5
by Victoria

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Houston - Westchase - Westheimer. Sincerely, General Manager