Ratings based on 697 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Very well run and appointed hotel.

Posted Jan 16, 2018
I flew into Houston to visit with my daughter for the weekend and stayed at the Holiday Inn - Westchase. I would highly recommend this hotel for anybody visiting the Houston area. The room was fantastic and the bed was very comfortable. I ordered breakfast on my last day and it was excellent.
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your wonderful review of our property , we appreciate it. The entire staff is pleased you enjoyed your stay. Thank you again and hope to see you on your next trip
5 out of 5
Recommended
for Everyone
by A verified traveler from austin tx

Posted Jan 16, 2018
Pros: Nice place. Clean and new-ish. People are friendly. Cons: that whole ‘kids eat free’ thing didn’t happen.
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your review of our property. I apologize for the issue you encountered and ensure you that it will be corrected. Thank you again for the feedback and hope to see you on your next trip
4 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Housekeeping

Posted Jan 16, 2018
I would give it a 5 but my last morning there housekeeping decided to beat on my door at 9 and 11 in the morning which disturbed any sleep I was trying to get
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for the review of our property. I apologize for the issue you encountered during your stay. I ensure you that it will corrected. Thank you again
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
The room was clean but the shower, not so much. Was hair still in the shower and the shower head didnt spray very well. Otherwise an ok visit.
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your feedback, I will ensure that this issue is shared with the staff, and is corrected. Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice hotel

Posted Jan 15, 2018
Room was clean and ready when we checked in. Bed was comfortable. Close to lots of restaurants in Houston.
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your feedback of the property we appreciate it. Hope to see on your next trip to Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice hotel

Posted Jan 15, 2018
Hotel staff friendly and helpful. Room clean, hospitality was nice but a couple could not speak English and I didn't speak Spanish but we worked it out. Restaurant breakfast not so great, same food and biscuits undercooked. I did not eat lunch or dinner there. Pool/gym area were nice. Overall I had a good experience.
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your feedback of our property. We are your enjoyed your stay and will work on the issues you mentioned
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Nice place!

Posted Jan 14, 2018
Pretty standard for the Holiday Inn Express experience. The room was nice.
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your great review, we are thrilled you enjoyed your stay. Hope to see you on your next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston, MA

I feel comfortable to stay, like it

Posted Jan 11, 2018
I stayed on second floor, it is nice to look outside the window. The hotel is very quiet and clean, overall I like it
Comment from Hotel Management
Jan 18, 2018 by Elisa , Hotel Management
Thank you for your wonderful review of our property, we appreciate the feedback. We all hope to see you on your ext trip
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice clean hotel..

Posted Jan 6, 2018
We love it here.. we would definitely come back. I would recommend it to anyone. The staff is very friendly including the cleaning staff
Comment from Hotel Management
Jan 8, 2018 by General Manager, Hotel Management
Thank you for your review I have shared it with my entire staff and we all want to say "THANK YOU"!
2 out of 5
by A verified traveler from Louisiana

Cold Shower !!

Posted Jan 4, 2018
Pros: N/A
Cons: Hot shower !! And if someone signs a form to at least grant them a copy if they would want one.
Location: N/A
I signed a paper for incidental which is fine. But why can't I get a copy of the form that I have sign ? I find that very weird !! Also the water in the shower was cold and didn't get hot !!
Comment from Hotel Management
Jan 14, 2018 by Elisa , Hotel Management
Thank you for your feedback. I ensure that the issue you mentioned will be corrected. Thank you again and hope to see you again.