Ratings based on 654 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Wonderful shower

Posted Nov 13, 2017
Updated shower with rain head. Suites were large and comfortable.
Comment from Hotel Management
Nov 14, 2017 by HotelMgmt, Hotel Management
We’re thrilled that you enjoyed staying in one of our beautiful suites, Sharon, and we thank you for sharing your positive impressions with us. We hope you’ll return for another stay with us at the Houston Marriott Westchase the next time you travel our way!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nome, TX

Dance Convention

Posted Nov 6, 2017
Pros: Location, ballrooms, staff
Cons: A little deep cleaning is needed
Location: Memorial City mall, Harwin street shopping, the Galleria area
We are at the Marriott Westchase every year for a dance convention. The room was nice. OUr only complaint was the tile floor in the shower needed to be bleached. Some of the grout was black from mildew or mold. Also we had to go to the front desk 3 times because our room key kept having to be re-programmed. That was kind of a pain, since elevators were crowded. Other than that everything was great! Great location and super friendly staff!
Comment from Hotel Management
Nov 7, 2017 by HotelMgmt, Hotel Management
Thank you for returning to our hotel each year for your dance convention. We're happy that overall you were pleased with your visit. Your feedback regarding your bathroom and key cards will be looked into by our team. We hope to welcoming you back to the Houston Marriott Westchase again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix, AZ

Beautiful Hotel

Posted Nov 3, 2017
There was enough parking, hotel lobby was beautiful & rooms were updated and modern. Best part are always the pillows 🙌
Comment from Hotel Management
Nov 6, 2017 by HotelMgmt, Hotel Management
Thanks for your wonderful, five-star review, MJ! We’re happy to have impressed you with our spacious atrium style lobby and the comfort of our beautifully updated guestrooms. We hope to welcome you back to the Houston Marriott Westchase again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from hidalgo, tx.

Very nice hotel

Posted Nov 3, 2017
Definitely a good hotel, it will one of my first option to stay again.
Comment from Hotel Management
Nov 3, 2017 by HotelMgmt, Hotel Management
Our team was delighted to welcome you to our hotel, Jose, and it’s great to read that you enjoyed staying with us. We’re thrilled to have become your first choice when visiting the Houston area! We look forward to having you stay with us again soon at the Houston Marriott Westchase! Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Tx

The price is right.

Posted Oct 29, 2017
The only reason I gave room cleanliness a 4 out 5 was because of dust in the restroom. And as for the price being any lower would be extraordinary favor for this pleasing hotel. 99%. ☝Love
Comment from Hotel Management
Oct 31, 2017 by HotelMgmt, Hotel Management
It was a pleasure to welcome you to our hotel and we thank you for taking a moment to share your positive review. We appreciate your feedback and will share your comments with our housekeeping team. We hope to see you again soon, here at the Houston Marriott Westchase!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017
Hotel good quality but staff could be more responsive to questions. Called front desk to inquire where work out center located and placed on hold a long time and new person answered phone. Staff acted like it was a bothersome question.
Comment from Hotel Management
Oct 31, 2017 by HotelMgmt, Hotel Management
Thank you for letting us know about your visit. Comments like yours are an import tool for us to learn where we may need to step up our game, and we appreciate you sharing your experience with us. We hope to welcome you back to the Houston Marriott Westchase again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Mattress and Carpeting

Posted Oct 11, 2017
Pros: Very nice service and representatives.
Cons: See above.
Location: great location
Mattress old and lumpy. Worn down on the sides, higher in the middle. Hard to balance where to sleep. Crawling all over the mattress, trying to find a spot to sleep without falling off. Carpeting in hallway also well worn and weary. Looked like Motel 8. And finally, swimming pool noise, well into midnight (children yelling, screaming, splashing, et al). I was on 10th floor and could hear racket.
Comment from Hotel Management
Oct 18, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback. We encourage guests to let us know of any issue when it matters most, so we can tend to it right away and ensure their stay is enjoyable. We hope to have the chance to welcome you back, so we can provide you with a visit that meets all your expectations. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 3, 2017
Great experience overall. Very nice hotel, great staff and clean. Good location. Two of the nights we were there, there were multiple events going on at the hotel in the evening so parking was an issue. We had to valet. Wish the bathrooms had an exhaust fan.
Comment from Hotel Management
Oct 4, 2017 by HotelMgmt, Hotel Management
It’s wonderful to read that you had a great experience at our hotel. Please accept our apologies for any parking issues you had while events were happening in our ballrooms. We enjoyed having you here and hope to welcome you back to the Houston Marriott Westchase again in the future. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean Hotel, friendly staff

Posted Oct 2, 2017
Clean Hotel, friendly staff. Breakfast is is excellent
Comment from Hotel Management
Oct 3, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your lovely compliments about our hotel. I’m happy that our staff left a great impression on you and that you were pleased with our delicious breakfast options. We hope to welcome you back to the Houston Marriott Westchase again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Rafael, CA

MIddle of nowhere, good for conferences

Posted Sep 19, 2017
Pros: Good service, pretty good food in the lobby restaurant
Location: Nothing. This is a good hotel if you're visiting a nearby company or are attending a conference there. Otherwise, there's nothing worthwhile around.
I stayed there because of a conference, not by choice -- this is an area with a couple big hotels, some large companies nearby (Schlumberger, Cisco), a few strip malls a mile away, a freeway interchange and not much else. It's also an hour away from the airport (or more at rush hour). But the hotel has a nice large atrium, and the restaurant and bar were surprisingly efficient and pleasant. The conference facilities are decent. Service was excellent (check-in, check-out, bellstand, etc.)
Comment from Hotel Management
Sep 20, 2017 by HotelMgmt, Hotel Management
It was a pleasure to welcome you for your conference and we’re thrilled you were impressed with our beautiful facilities and excellent staff. I’m also happy that you enjoyed the dining options available at our property. We hope you’ll stay with us again at the Houston Marriott Westchase. Thank you!