Ratings based on 641 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Mattress and Carpeting

Posted Oct 11, 2017
Pros: Very nice service and representatives.
Cons: See above.
Location: great location
Mattress old and lumpy. Worn down on the sides, higher in the middle. Hard to balance where to sleep. Crawling all over the mattress, trying to find a spot to sleep without falling off. Carpeting in hallway also well worn and weary. Looked like Motel 8. And finally, swimming pool noise, well into midnight (children yelling, screaming, splashing, et al). I was on 10th floor and could hear racket.
Comment from Hotel Management
Oct 18, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback. We encourage guests to let us know of any issue when it matters most, so we can tend to it right away and ensure their stay is enjoyable. We hope to have the chance to welcome you back, so we can provide you with a visit that meets all your expectations. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 3, 2017
Great experience overall. Very nice hotel, great staff and clean. Good location. Two of the nights we were there, there were multiple events going on at the hotel in the evening so parking was an issue. We had to valet. Wish the bathrooms had an exhaust fan.
Comment from Hotel Management
Oct 4, 2017 by HotelMgmt, Hotel Management
It’s wonderful to read that you had a great experience at our hotel. Please accept our apologies for any parking issues you had while events were happening in our ballrooms. We enjoyed having you here and hope to welcome you back to the Houston Marriott Westchase again in the future. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean Hotel, friendly staff

Posted Oct 2, 2017
Clean Hotel, friendly staff. Breakfast is is excellent
Comment from Hotel Management
Oct 3, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your lovely compliments about our hotel. I’m happy that our staff left a great impression on you and that you were pleased with our delicious breakfast options. We hope to welcome you back to the Houston Marriott Westchase again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Rafael, CA

MIddle of nowhere, good for conferences

Posted Sep 19, 2017
Pros: Good service, pretty good food in the lobby restaurant
Location: Nothing. This is a good hotel if you're visiting a nearby company or are attending a conference there. Otherwise, there's nothing worthwhile around.
I stayed there because of a conference, not by choice -- this is an area with a couple big hotels, some large companies nearby (Schlumberger, Cisco), a few strip malls a mile away, a freeway interchange and not much else. It's also an hour away from the airport (or more at rush hour). But the hotel has a nice large atrium, and the restaurant and bar were surprisingly efficient and pleasant. The conference facilities are decent. Service was excellent (check-in, check-out, bellstand, etc.)
Comment from Hotel Management
Sep 20, 2017 by HotelMgmt, Hotel Management
It was a pleasure to welcome you for your conference and we’re thrilled you were impressed with our beautiful facilities and excellent staff. I’m also happy that you enjoyed the dining options available at our property. We hope you’ll stay with us again at the Houston Marriott Westchase. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Very nice clean n friendly staff nice breakfast bar
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
It was a pleasure to welcome you to our hotel and we’re honored to receive your five-star rating. It’s great to read that you enjoyed your visit and were pleased with our delicious breakfast options. Please come back and stay with us again soon at the Houston Marriott Westchase. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Booked this back in may

Posted Sep 18, 2017
Booked 5 rooms back in may with a few requests (rooms next to each other, early check in, and 2 cribs) in which no requests were kept despite multiple calls to ensure that it was still written in my account. My family and I waited for hours in the hotel lobby for our room to be cleaned even after the 3 pm check in was over. Disappointed with the disorganization and frustrated staff.
Comment from Hotel Management
Sep 20, 2017 by HotelMgmt, Hotel Management
We appreciate you choosing our hotel. Your feedback is not reflective of a typical stay with us and we apologize for your poor experience. We hope to have the opportunity to restore your confidence in us in the future. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

One bedroom suite

Posted Aug 17, 2017
Room was very nuce and clean. Indoor/outdoor pool was nice.
Comment from Hotel Management
Aug 21, 2017 by HotelMgmt, Hotel Management
We’re so happy that you were pleased with the cleanliness our guestrooms and that you enjoyed spending time at our indoor/outdoor pool. It was a pleasure to have you stay with us at the Houston Marriott Westchase and we hope to welcome you back again soon. Thank you!
5 out of 5
by A verified traveler

Westchase Marriott

Posted Jul 19, 2017 on Hotels
Great Place very convenient to food and shopping
Comment from Hotel Management
Aug 2, 2017 by HotelMgmt, Hotel Management
Thank you for your kind words! We’re happy that you enjoyed your stay and that you found our location to be convenient for shopping and dining in our area. Please come back and stay with us again soon at the Houston Marriott Westchase.
5 out of 5
by Leah

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
5 out of 5
by Heidi

Nice hotel

Posted Jul 14, 2017 on Hotels
Nice hotel in a good area of Houston with plenty of restaurants nearby.
Comment from Hotel Management
Jul 21, 2017 by HotelMgmt, Hotel Management
We’re glad that our location worked out so well and that you had the opportunity to visit the local restaurants! It would be a pleasure to welcome you back to the Houston Marriott Westchase.