Ratings based on 93 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by Gary

Posted Aug 4, 2017 on Hotels
very disappointed room smelled and the fitness room and other amenities were closed
5 out of 5
by Branden

Nice place to stay in Houston

Posted Aug 2, 2017 on Hotels
Hotel staff was excellent, nice location with lots of things to do right in the local area. Secure gated parking, nice free breakfast. Will definitely return
4 out of 5
by A verified traveler

Great hotel!

Posted May 15, 2017 on Hotels
This is the perfect place for a quiet stay! I like be the set up of the rooms. I would have given 5 stars but there was no hot water when I tried to soak in the tub. By the next morning it was working again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Great staff

Posted Apr 8, 2017
Remodeling was occurring on some floors which made the access difficult at times, but I'm always glad to see upgrades happening so that's a good thing. Bathroom fixtures loose but I'm assuming these rooms get remodeled next. The best thing about the hotel is the staff, especially Megan, the front office manager, and the woman behind the desk that helped with some things (didn't get her name). Another manager was constantly checking on the guests in the lobby during breakfast and social hours. He was very friendly and helpful.
5 out of 5
by Michael

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Michael, Thank you so much for your outstanding score of our hotel. It bring us great joy to see that many stars. I am so please that we could make your stay special and I look forward to "wowing" you again the next time your in town!
5 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for letting us know how we did! We Look forward to having you back with our Residence Inn Family! - Kyle
4 out of 5
by A verified traveler

Nice room layout.

Posted Oct 31, 2016 on Hotels
Was in town for one night. Loved the layout of the room and everything needed was in the area. Only drawbacks we experienced were weak Wi-Fi, could not use at all, water took a while to get hot (never really got hot), and the TV in the bedroom did not work. I will definitely stay here when in the area.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Hey There! Thank you so much for being part of our Residence Inn Family! We truly appreciated it and we look forward to you returning. I will work hard on the drawbacks and improvements needed you listed so we can ensure your next stay is amazing! All the Best Kyle
4 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for letting us know how we did. We hope you come home to see us again soon!
5 out of 5
by Teressa from Dallas

Posted Aug 17, 2016 on Hotels
Staff was wonderful and the atmosphere was great! I will definitely come again to this location!
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Hope you return to see us soon! thank you for the feedback! -Kyle
5 out of 5
by Antonio from Louisiana

T

Posted Jun 1, 2016 on Hotels
Loaction
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Antonio, Thank you for your OUTSTANDING score of our hotel! We look forward to WOWIING you again the next time your travels bring you to WESTCHASE! Sincerely, Megan McMurrey Front Office Manager