Ratings based on 132 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Horrible Stay

Posted Jul 10, 2019 on Hotels
When we first got there to our room the AC wasn't working, it smelled, there was something nast on the wall, and there was hair in the dresser. Then the maintenance guy came up three and pored dirty water in out toilet...
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 9, 2019 on Hotels
1 out of 5
by A verified traveler

Smelly and not clean

Posted Jul 6, 2019 on Hotels
Below average. Hallway smelled. Rooms smelled. Unbearable odor in elevator. Front desk staff friendlyness below average. Had booked two rooms and had requested adjacent ones. My room request was confirm over the phone with the hotel but when checking in there and as no record. Was given rooms in two different ends of the building. Room and bathroom cleanliness was below average. Overall a very bad experience. Would not recommend to anyone. I can't believe they are part of Marriott hotel group.
Comment from Hotel Management
Jul 7, 2019 by Jaime K, General Manager , Hotel Management
Hello, Thank you so much for taking the time to let us know where we have fallen short during your stay at the Residence Inn Houston Westchase. In our goal to uphold the Marriott standards I will be using this as a training opportunity with my staff to ensure that this does not happen in the future.
1 out of 5
by A verified traveler

Posted Jun 10, 2019 on Orbitz
Nothing they were assholes never got to check in bla bla bla
4 out of 5
by A verified traveler

Posted May 17, 2019 on Hotels
Comment from Hotel Management
May 20, 2019 by Jamie, Hotel Management
Thank you for your review
5 out of 5
by A verified traveler

Astros ball games!

Posted Apr 24, 2019 on Hotels
As expected...always the BEST overall at Marriott Residence Inn. Especially comforting was their secure parking. The Front Staff was very professional and courteous. Highly recommend their Houston Westchase location.
Comment from Hotel Management
Apr 29, 2019 by Jamie, Hotel Management
We are so happy to hear that you enjoyed your stay and honored to have such an amazing recommendation from you! We hope to see you again soon.
4 out of 5
by A verified traveler

Not bad at all

Posted Apr 23, 2019 on Hotels
Great for family stay. Has kitchen and close to establishments. Only one problem with the check but overall it was a pleasant stay.
Comment from Hotel Management
Apr 24, 2019 by Jamie, Hotel Management
Thank you for your review. We hope to see you again in the future!
1 out of 5
by A verified traveler

Posted Mar 28, 2019 on Hotels
Provide itemized receipt. reference 157169682787.
Comment from Hotel Management
Apr 12, 2019 by Jamie, Hotel Management
Please feel free to call us so we can help get that receipt for you! 713.974.454
4 out of 5
by A verified traveler

Posted Mar 27, 2019 on Hotels
The hotel room was ok but they charged my credit card for unknown charges. This room was paid for in full, in advance. The only charge that should have been on my credit card was the $6.50 for parking. I called the hotel to discuss this but no one answered the front desk. I should not have to waste of my time to fight this, I don't think I will return.
Comment from Hotel Management
Apr 12, 2019 by Jamie, Hotel Management
Henry I apologize that we missed your call. Please call me directly 713.974.5454 and I would be happy to help look into the charges.
4 out of 5
by A verified traveler

Working for living

Posted Jan 22, 2019 on Hotels
Good stay Just later I got a bill for parking never did before Sucks
Comment from Hotel Management
Jan 24, 2019 by Jamie, Hotel Management
Thank you for sharing your honest feedback. We hope to see you again soon.